Corporate Overview

1. e4e - Corporate Overview
June, 2011
© e4e – Confidential and Proprietary

2. Table of Contents
1 About e4e
2 Healthcare Services
3 Interactive Entertainment Services (Gaming)
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3. About e4e
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4. About Us
• Growing , profitable, zero debt & financially strong Business Process
Outsourcing Company
• Global footprint encompassing delivery centers in India, USA and Europe
• Focused solely on 2 domains – Healthcare and Interactive Entertainment
• Over 16 years experience in both HC & IE IT
Enabled
• „Right-shore‟ Delivery Model
Services
• 2000+ employees globally & BPO
Offices in
3 2000
Countries +
Employees
Globally
Services
Provided to 0ver
100 Clients
© e4e – Confidential and Proprietary 4

5. Our Locations
GLASGOW
SCOTLAND
SAN JOSE
BALTIMORE NOIDA
CA, USA
MD, USA INDIA
CHENNAI
BANGALORE
INDIA
INDIA
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6. Language Capabilities
Baltimore, USA Glasgow, UK
French German Italian French German Italian
Danish Norwegian Swedish Danish Norwegian Swedish
Chinese (Cantonese Korean Chinese (Cantonese
Dutch Dutch Korean
and Mandarin) and Mandarin)
Portuguese Finnish Japanese Portuguese Finnish Japanese
Brazilian
English Spanish English Spanish
Portuguese
Bangalore, Chennai & English & All Major Indian
Noida - India Languages
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7. Awards & Accolades
e4e has been rated amongst e4e has been rated as
the top100 Global Outsourcing one of the top100 IT
Service providers - 2009 Innovators 2007 issue
e4e has been ranked amongst the Top 2 players for
the past 4 years in DQ-IDC INDIA BPO Employee
Satisfaction Survey. A core value of e4e is "People e4e has been ranked # 6 in the Nasscom “Exciting
are our most important Assets" and the results of Emerging Companies to Work for” 2007 Survey
the survey conducted by IDC India on behalf of
Dataquest just goes to prove this.
e4e has been listed in the 2008
e4e has been ranked 14 in
Annual Top 100 Global Service
the DQ Top 25 BPO Survey
Providers by CMP Media. This
2006
list includes the world's most
innovative providers of business
e4e has been ranked as 148 and technology services, and is
amongst America‟s fastest prepared in conjunction with
growing companies in 2007 neoIT
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8. Healthcare Business Services
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9. Our Service Offerings
Provider Payer Both Provider & Payer
Revenue Cycle Claims Value Add Technology
Management Adjudication Services Solutions
• Patient Access • Front End Claims • Customer Support • Claims Administration
Management Processing and centers Platform
• Charge Capture Management • Business Rules • Scheduler
including clinical • Claims Adjudication Configuration • Workflow Solutions
documentation and Error Suspense • Fraud , Waste & including OCR
improvement Resolution Audit Solutions for • 5010 / ICD 10
• Claims, Remittance & • Enrollment Payers transition support
Denial Management Membership and • RAC Response • Document
• Remote Coding Billing Services Management Management System
• Revenue Recovery & • Customer Service Solution for Providers • Client Service Portal
A/R Services • Mailroom Service • Process • Member Portal
• Charge Integrity & • Grievance , Appeal & Improvement • Managed Services -
Compliance Solutions Refund Posting Consulting for Network & Desktop
• Successful EMR • Reports Management Physicians management
driven billing service • Ancillary Services for
Payers
• Business consulting
End to End Solutions for the Healthcare Payment Continuum
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10. Our Differentiators
Execution
Credentials Technology Value Add
Capability
4 delivery locations Large In-House Proven track record of
Manage over 50 client technology increasing revenues
relations globally, ability to scale
quickly & in short notice development team by 3-8%
Clients include 3 of the Experience in over 25
specialties & over 15 Proprietary technology Reduce costs by 20-
top 5 billing companies platforms 40% *varies by scope
in US different software
platforms of work and specialty
Knowledge of most
Ability to set up Chat Cost – 75%
Support close to 3000 popularly used RCM
interfaces to a variety lower than [US] Voice
physicians platforms
of systems , quickly
USD 8 Bn accounts
receivables handled, Technology leveraged
A team of 1500+ USD 8 Mn claims paid 100% SLAs met
employees for process month on month for all
p.a., 15 Mn charts coded improvements
& audited p.a. our Clients
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11. Interactive Entertainment Services (Gaming)
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12. e4e IE Core Service Offerings
e4e provides Testing, Customer Support and Localization services to the Interactive
Entertainment industry
e4e offers a range of Testing services:
Testing Functionality, Compliance, Compatibility and
Localization for all major platforms and industry
sectors.
IE Services
Landscape
Customer
Localization
Support
We provide a range of localization services e4e offers 24/7, Level 1 through Level 3 Customer
in 18+ languages: Testing, Translations, Support via phone, chat, email and social media,
Audio/VO, and Print production. as well as revenue generation support services.
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© e4e – Confidential and Proprietary

13. Our Differentiators
Value-add to
First Mover First Rate Clients Gamers at Heart
Customers
Social Gaming , MMO One of the top 3
& Mobile Testing Social Gaming Tournaments
e4e IE (formerly AQ) Experts
was 1st in the IE Companies
space
One Stop Shop
3 of the Top 10 Gaming Lounge
MMO’s
Geographic reach
16 years of
experience 17 of the Top 20 G4E - a program
Leadership team who designed to instill
“gets it” Console Publishers
the gaming culture
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© e4e – Confidential and Proprietary

14. Contact Us
e4e e4e
10720 Gilroy Road 117 Bernal Road
Hunt Valley, No. 70-404
MD 21031 San Jose, CA 95119
Tel: +1 (410) 568 3076 Tel : +1 (408) 368 1350
Fax: +1 (410) 527 1155
e4e
9th Floor, Skypark 1
8 Elliot Place, Glasgow
G3 8EP, Scotland
United Kingdom
Tel: +44 (0) 141 220 5600
Fax: +44 (0) 141 220 5602
e4e e4e e4e
Maruthi Chambers Fortune Towers H33 Sector 63
No. 17/9C, 17/4C 152, Thoraipakkam NOIDA
Rupena Agrahara, Pallavaram, Radial Road Uttar Pradesh – 201301
Hosur Road, Kovilambakkam Tel : +91 120 6746666
Bangalore - 560 068 Chennai - 600 117 Fax: +91 120 6746688
Tel: +91 80 6723 1111 Tel: +91 44 2268 1240
Fax: +91 80 6723 1199 Fax: +91 44 2268 1244
Toll Free: +1 (877) 559 8176
© e4e – Confidential and Proprietary 14