NCV 4 Personal Assistance Hands-On Support - Module 4

Module 4: Liaise with a range of customers of a business Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],Module 4: Liaise with a range of customers of a business Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],1. Initiate contact with a range of customers Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],What is customer satisfaction? Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Characteristics of customer surveys Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],[object Object],Objectives of a customer satisfaction survey Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],Designing a customer satisfaction survey Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],Activity 1 Personal Assistance – Level 4 Future Managers

Ways of doing surveys Personal Assistance – Level 4 Future Managers

1.2 Inform customers of business activities Personal Assistance – Level 4 Future Managers

[object Object],Activity 2 Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],1.3 Report back on the situation Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],[object Object],2. Maintain contact with a range of customers Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2.1 Apply and establish a communication process with customers Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],Activity 3 Personal Assistance – Level 4 Future Managers

2.2 Visit or telephone customers at predetermined intervals Personal Assistance – Level 4 Future Managers

2.3 Establish a reason to contact the customer Personal Assistance – Level 4 Future Managers

[object Object],[object Object],Activity 4 Personal Assistance – Level 4 Future Managers

2.4 Build partnerships with a range of customers Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],Activity 5 Personal Assistance – Level 4 Future Managers

[object Object],[object Object],[object Object],[object Object],3. Administer contact with a range of customers Personal Assistance – Level 4 Future Managers

3.1 Complete logbooks as per company requirements Personal Assistance – Level 4 Future Managers

3.2 Present analysis and/or report Personal Assistance – Level 4 Future Managers

[object Object],[object Object],Activity 6 Personal Assistance – Level 4 Future Managers

Personal Assistance – Level 4 Future Managers

3.3 Grade customers A / B / C Future Managers

[object Object],Activity 7 Personal Assistance – Level 4 Future Managers

NCV 4 Personal Assistance Hands-On Support - Module 4

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Andere mochten auch

Andere mochten auch (11)

Ähnlich wie NCV 4 Personal Assistance Hands-On Support - Module 4

Ähnlich wie NCV 4 Personal Assistance Hands-On Support - Module 4 (20)

Mehr von Future Managers

Mehr von Future Managers (20)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

NCV 4 Personal Assistance Hands-On Support - Module 4