This module discusses change management and the role of change agents. It explains why change management is important for organizational success, identifies risks in the change process and ways to manage them, and outlines the competencies of effective change agents. Key points include: explaining how organizations that do not change can fail while those that do can remain successful; discussing risks like resistance to change and providing examples of how organizations overcame these risks; and identifying competencies of change agents like communicating vision and being a supportive leader.

1. Management Practice 4

2. Module 5: Change management

5. The change process The trigger for change Determine the desired outcome of change intervention Diagnose the changes Select the appropriate change technique Plan for implementation Implement Evaluate and follow up The trigger for change The trigger for change The trigger for change

8. Four major areas of organisational change Strategy Structure Technology People Goals Bureaucracy Production technology Knowledge and skills Corporate strategies Authority Information technology Motivation Functional strategies Decision-making Operations technology Performance management Strategic redirection Organisational design Operations technology Reward allocation Control systems Behaviour Culture

12. Deliver a clear presentation on how an organisation can achieve sustainable results by implementing change management

15. Risks to change and the resistance to proposed change Threatened self-interest Uncertainty Lack of trust Different perceptions Low tolerance for change Inertia; timing; surprise; peer pressure Reasons for resistance to change