This presentation was provided to the students at Robert W. Groves High School in Garden City, GA as a part of the Learning for Life program. I focused on basic communication skills and how they impact interpersonal as well as business relationships. We also spent some time discussing communication etiquette as it pertains to phone and social media use.

1. Business Etiquette =
Effective Communication
Jennifer Furlong

2. Define Communication

3. A Good Communicator
Is NOT Self-Focused Is Other-Focused

4. Treat Others the
Way They Want
to be Treated

5. Linear Communication
Speaker Message Listener

6. Communication as a Process
Auditory
Visual
Technology
Channels
Speaker Message Listener
Feedback

7. The Internet
Not an Invisibility Cloak

8. Freedom of Speech
≠
No Consequences

9. Phone Skills
LACK OF RESPECT FOR OTHERS
• Unnecessary Calls /
Interruptions
• Inappropriate Ring Tones
• Loud Talkers!
• Camera Phone
• In the Bathroom????!!! Ew.
• No Texting while Talking!