SnapShop enables you to keep up with the new and expanding retailers and know what is happening in the retailer industry.

1. The Four administrations namely, ForestGold t/a TravelZone, Krisp Clothing, Descamps and Half Price
Summary Jewellers were reported since our December issue.
Three retailers are new to UK including Vagabond, Sainsbury‟s Fresh Kitchen and Stately Interiors
and some are muttering about coming to UK – see our new retailers section.
Birth and Death of Retailers
10
5
0
Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec-
09 09 10 10 10 10 10 10 10 10 10 10 10 10
In Adminis tration New Retailers
In the news…
A tough month overall for HMV Group, Signet UK, Ernest Jones, Theo Fennell and New Look. At
the same time impressive results from SuperGroup and Mulberry. A fantastic year continued for
John Lewis when it achieved a record sales week of £121 million.
Last month was hugely statistics dominated with Christmas trading updates, the VAT increase and
efforts to evaluate the effect of snowfall. However, there were also some internal re-organisations
and key staff changes.
However, retail news included the launch of augmented reality feature to Ebay‟s fashion mobile
app allowing shoppers to virtually try on sunglasses before they buy. Following a strong Christmas,
jewellery giant Aurum is all set to launch a new fascia under its Goldsmiths brand as it seeks to
attract a younger, more fashion-conscious customer.
To cap things off, Amazon has acquired Lovefilm, rumoured to have been worth around £200m.
Keeping the trend alive FSP’s retailer of the month award goes to “Sainsbury‟s” as it ruled the
news with improved Christmas sales, increase in market share, launch of Fresh Kitchen, new
investment strategies and much more…
www.snap-shop.co.uk

2. Geoff’s “When the going gets tough, the tough get going”
View
Wild newspaper claims that Christmas trading was the worst since records began in 1988 were
based on a misreading of the ONS Press Release. Nevertheless, the error reflects the increasing
straws in the wind that signify already difficult retail trading conditions are set to get worse. The
rate of monthly sales increases has been falling since August 2010; snow disrupted trading in two
separate weeks in December, reducing sales by an estimated 2% to 4%; the number of retail
businesses in financial difficulties in Q4 2010 showed the first increase since the dark days of
2009; tax increases, Government austerity measures and uncertainty about the implementation of
radical changes, increasing unemployment, already above 20% in the key 16 to 25 year old group,
rising commodity and utility prices compounded by a 25% devaluation of sterling since 2007; a
sufficient list to indicate that the going is certainly getting tough.
How then do the tough get going? I am reminded of the two explorers who came face to face with
an angry tiger. One of them immediately started to run away. “You can‟t out-run a tiger!” said the
other. “No, but I can run faster than you.” In no likely economic scenario will consumers stop
shopping altogether. The challenge is to ensure that they shop in your shopping centre or park
rather than with your competitors.
It is now received wisdom that physical stores can compete effectively with digital stores by
offering a satisfying and enjoyable experience to their shoppers. This requires a thorough
understanding of your particular shoppers and their needs and aspirations. Delivering a good
shopping experience depends on the centre providing a conducive environment and the retailer
providing the merchandise and customer service. A degree of mutual inter-dependence is
required. This is where the tough are heading – towards using their resources to maximise their
own performance by maximising the sales of their retailers.
With kind regards
Geoff Nicholson
Managing Director, FSP
geoff@fspretail.co.uk
www.snap-shop.co.uk

3. New Retailers
Boux Avenue will open its first store in March in shopping centres including the Trafford Centre and
Bluewater
Mackintosh has opened its first standalone store (970 sq ft) in Mayfair in London
Nao Do Brasil has opened its debut shop in 1,073sq ft on the upper Thames Walk in Bluewater
Oliver Bonas is to launch its first own-brand range to improve margins & create a clearer fashion identity
Sainsbury's has opened its first sandwich shop in Fleet Street, near to its Holborn head office, under the
fascia Sainsbury's Fresh kitchen
Stately Interiors launched by Mike Clare (who founded beds giant Dreams) sells "grand and unusual
furniture" from its store in Aylesbury, Buckinghamshire
Vagabond Wines opened its first UK store on Fulham Broadway in south-west London
Whistle & Flute has opened its first store and showroom in Spitalfields, London to offer made-to-measure
suits and shirts
Store News
Banana Republic has signed for a 1,600sq ft store at 22-24 King's Road, in London's Chelsea
Best Buy has insisted its plans for the UK are still on course despite it pulling out of a deal to open a
store in the north-east of England
Brasserie Blanc is to make its debut in the north-west at Liverpool's Mann Island Scheme
Byron the chain of up-market burger restaurants, will launch its latest site on London‟s Charing
Cross Road later this month
Calvin Klein concept and Ted Baker Passions are to take units at Manchester's Spinningfields
Claire's has launched a UK website which aims to engage its teenage customers with a focus on
social media & blogging. Claire's intends making the site transactional late next year
Coes is to kick off the new year with a major multi-million pound refurbishment and expansion of
its Ipswich store - lifting it from a two-floor elevation to three floors
Cote has secured a new site in Bluewater shopping centre in Kent, its first in the South East
county
D&D London has secured a space at the Grade I listed Royal Exchange in the City, to develop an
outdoor café for launch in summer 2011
Flying Brands has acquired a further 30 per cent stake in Dealtastic Holdings from Jonathan Ruff
G-Star has started the UK roll-out of a buying initiative for indies, whereby indie stockists commit to
dedicating 60% of their store space to the brand in return for shopfit funding
Gerry Weber the German mainstream womenswear brand, opened the doors on two stores in Chichester
(550 sq ft) and Eastbourne(1,500 sq ft)
Goldsmiths is to launch a new fascia it seeks to attract a younger, more fashion-conscious customer
www.snap-shop.co.uk

4. H&M has signed to take a 17,000 sq ft anchor store in the Kingsgate Shopping Centre in
Huddersfield, West Yorkshire and has teamed up with footwear & accessories brand
Swedish Hasbeens to create three styles of clogs.
House of Fraser has launched a mobile commerce site, m.houseoffraser.co.uk and has invested £10m in
Frasers, its flagship Glasgow store, to create a luxury accessories & footwear emporium
Jamie's Italian mid-market restaurant chain, is to open ten new sites in 2011 in a move that is set to boost
turnover to an estimated total of £70m
Jimmy Choo has launched an interactive section on its website (My Choo Stories) which allows users to
share their personal Jimmy Choo experiences
John Lewis is to invest £500m in 2011 and indicated that it will be ready to expand overseas by end of
Partnership 2011
LK Bennett has signed an extended 10-year lease to relocate to a new unit (2,200 sq ft) at the
Metquarter in Liverpool
Lush has suspended online sales after hackers broke into its site, jeopardising customers‟
financial data
Marks & Spencer and Amazon websites were taken offline on night during the key Christmas trading period
amid ongoing cyber threats by pro-Wikileaks saboteurs
Mimco is expanding its UK portfolio, it has signed up to take five stores of between 500sq ft and
900sq ft in Glasgow, Chester, Leeds, Bath and Sheffield
Mitchells & Butlers is to open its first ever Premium Country Dining (PCD) gastropub in a city centre - at a site
once operated as a discount Goose venue
Morrisons has entered into a conditional agreement with Asda to acquire 120,000 sq.ft. of additional
selling space through the purchase of 16 former Netto UK stores at a cost of £28.1m
New Look is looking to widen its offer by selling third-party young fashion brands on its website. The
retailer is understood to want to target brands such as womenswear labels Motel, Lipsy and
Vila, and men‟s brands G-Star, Gio-Goi and Levi‟s.
Not Your Daughter's has almost doubled its number of outlets in Europe over 2010.There are now 2,000 stores
Jeans (NYDJ) in Europe including House of Fraser, John Lewis, Fenwick and Selfridges
Oak Furniture Land is upping the pace of its expansion to brick-and-mortar stores with the opening of its second
showroom in six months
Poundland will open two more stores in Scotland, one in Glasgow and one in Arbroath, as part of its
continued expansion in the region
Shop Direct Group is to launch an online department store (Isme.com) targeting style-conscious 50 plus
women & faced by actress Lynda Bellingham
Sony Centre has unveiled a new-look store (5,000 sq. ft) to offer consumers more opportunity to try out
products at retail destination Tottenham Court Road
TK Maxx is close to signing a 15-year lease at Liberty Wharf for 10,000sq ft near the anchor tenant,
Marks & Spencer Home
Waterstone's and HMV have created a new concept double-fascia store at Fort Kinnaird shopping park in
Edinburgh
White Stuff has opened a second store devoted to providing enhanced levels of customer service &
retail theatre
www.snap-shop.co.uk

5. Financial
Restructuring
Abel & Cole organic food home delivery specialist is being put up for sale and Morrisons and the Co-op
are expected to be at the forefront of acquisition interest
Adidas chief executive Herbert Hainer has claimed that the German sportswear giant will grow
faster than US rival Nike in 2015
Amazon has acquired British film & games subscription firm Lovefilm which is rumoured to have
been worth in the region of £200m
ASOS has announced it will launch a Facebook shop later this month, allowing its 390,000 fans to
buy its clothes without leaving the Facebook site
Blacks Leisure Group sale is drawing to a close with two parties thought to be outdoor clothing rival Go Outdoors
and LDC (Lloyds TSB Development Capital)
British Bookshops & has collapsed into administration, becoming the first retail casualty of 2011.Simon Appell,
Stationers Fraser Gray and Stuart Mackellar of Zolfo Cooper have been appointed administrators
Change Capital the private equity firm run by former Marks & Spencer boss Roger Holmes, is among those
bidding for Bathstore
Cruise has been rescued by Sir Tom Hunters by entering into a joint venture agreement with Van
Mildert
Daniel Footwear has acquired footwear retailer Rojo Shoes, using £700,000 in funding from Barclays
Corporate
HMV Group has drawn plans to shut 60 of its 285 stores in the next 12 months as sales have continued
to fall over the Christmas trading period and the profit warnings, but has been promised
support from seven of the country's top music executives despite ongoing sales slump and
store closures
J Crew has extended the period in which it can accept rival bids for the business until February 15
as it settles a shareholder lawsuit over its proposed takeover
J Sainsbury PLC is to invest in its own brands after bumper Christmas
JJB Sports is expected to ask investors for a further £50m following the £31.5m promised before
Christmas
Krisp Clothing went into administration on 14 January 2011
Ladbrokes is in talks to buy online rival 888, with reports suggesting that it has offered £240 million for
the company
Landsbanki is considering selling its 35 per cent stake in the House of Fraser department store group
Commercial Finance
Marks & Spencer is considering opening banks in 55 stores, branches would be opened in partnership with
HSBC
One Stop Tesco‟s convenience fascia has acquired 77 stores from Mills Group as part of its long term
expansion plans
Phase Eight could be bought by private equity firm Towerbrook Capital for almost £80m
Sainsbury's has more than tripled its share of the £9.9bn UK value clothing market in the last five years
Supermarkets
www.snap-shop.co.uk

6. SuperGroup has re-engineered prices of its Superdry young fashion brand for autumn 11, after warning
that rising cotton costs could impact gross margins next year
Tesco PLC is to trial two beauty parlours in its larger stores. Two larger Beauty Salons will open at the
end of January.
Topshop is to enter into Brazil as part of an ambitious overseas expansion programme as revealed
by Sir Philip Green
Urban Outfitters and US retail giant Sears are said to be considering a possible bid for American casualwear
business J Crew
VF Corporation has signed a deal to buy premium denim brand Rock & Republic for $57m (£36.8m), deal to
be finalised by April 2011
Internal
Restructuring
Adidas has joined forces with Italian denim giant Diesel to create a limited edition trainer series
Alexander McQueen has unveiled its striking new spring 11 brand images featuring American model Lindsey
Wixson
Arcadia Group and Topman will not pass the January VAT rise on to customers, confirms Sir Philip Green
Argos is to more closely integrate its famous big book with social media such as Facebook &
Twitter as its multichannel business grows
Carpetright is downsizing 10% of its portfolio (stores sized between 12,000 sq ft and 14,000 sq ft) to get
better returns from its selling space
Chanel signed Blake Lively (American actress) as its new face - Blake will appear in a campaign for
the Mademoiselle handbag line.
Co-op Retail has launched an advertising campaign for its food stores focusing on the importance of
celebrating quality family time
Ebay has added an augmented reality feature to its fashion mobile app allowing shoppers to
virtually try on sunglasses before they buy
Ego Restaurants is to close its businesses in Leeds & Manchester due to worsening trading conditions in
each city
Enterprise Inns has sold 29 central London pubs to Max Property Group for £42.56m
George at Asda has stepped in at the final hour to headline sponsor Graduate Fashion Week
(GFW) and save the event from extinction
Harvey Nichols sent out a viral Christmas video sending up fashionistas who use their dogs as the ultimate
fashion accessory
John Lewis announced plans to launch a new in-store beauty spa concept. The first spa will open in its
Reading and Cheadle department stores this summer
Marks & Spencer has unveiled a Plan A-inspired fashion capsule collection for its Indigo range and has joined
hands with O2‟s location-based marketing service, enabling it to target consumers with
special offers
www.snap-shop.co.uk

7. Morrisons is pledging to cancel out the effects of rise in VAT by slashing prices, with January savings
totalling £210m
Nisa is to embark on its first TV advertising campaign as it guns to build its brand profile with
consumers & sign up new retailer members
O2 is to close 40 of its 493 stores this year and instead invest in its best performing shops. 100
stores will be refitted to the latest format including live handset displays, gaming lounges
and the O2 Guru Bar
Peacocks has partnered with Daisy Lowe to launch a range of retro-inspired swimwear designed by
the model
Sarah Coggles has received a multi-million pound investment from Manchester Square Enterprises, a
subsidiary of Pentland Group
Starbucks unveiled a new logo which no longer has the words "Starbucks" and "coffee", leaving just
the firm's white on green image of a twin-tailed siren
Superdrug is to absorb the January 4 VAT increase on all its own brand beauty, toiletries and
household products (nearly 2,000 products)
Tesco Direct has launched a Brand Boutique on its clothing website to house the independent labels and
designers it stocks. Also it recently teamed up with blackcircles.com to move into car tyre
trade.
Tesco plc fired back at ASDA's price back guarantee by saying that its is "confusing and misleading"
because it excludes around half of Tesco's range, and relies on a complicated process for
customers to get their money back
Triumph has launched a premium collection called Triumph Essence, fronted by supermodel Helena
Christensen
Zara has created a kidswear collection for its Zara Home Kid range in collaboration with Liberty
print fabrics - collection is available at zarahome.com
General
ALDO will make its first move into the French market this year
Alexandalexa has received an investment of £1.5m to drive international expansion
All Saints boss Kevin Stanford has been forced by a court in Iceland to repay a £1.3m personal
guarantee he gave to secure finance for his investment portfolio
Arcadia Group owner Sir Philip Green, scooped the International Retailer of the Year Award in New York
this week at the National Retail Federation conference
Asics opens a flagship store in Amsterdam as it warms up for an aggressive European expansion
next year alongside its sister clothing brand, Onitsuka Tiger
BCSC Awards Land Securities' and Capital Shopping Centres' St David's in Cardiff won the supreme gold
award at this year's BCSC awards
Boxfresh has increased prices and repositioned to be more premium for autumn 11
City Analyst has forecast that the on-trade market (pubs, restaurants and cafes) lost in the region of
£500 to £750m in sales as a result of severe weather in December
Counterfeit Items are becoming more difficult to spot and London is awash with expensive fakes. Fake goods
cost on average 31% of the price of the genuine article in the capital
www.snap-shop.co.uk

8. Dixons Retail Shoppers have flocked to Black, in its first week of trading, its parent has claimed
Emu Australia has launched a counterclaim against Deckers, a month after the owner of popular footwear
brand Ugg kicked off legal proceedings to prevent Emu from using its trademarks
FGH (Otto UK) Group- home shopping retailer has merged its online fashion retailer Oli into its Freemans
business
Gap has become the latest retailer to sign a lease at the extended St David's shopping centre in
Cardiff, taking 9,200sq ft
Gordon Ramsay and Jamie Oliver - who are fronting up Channel 4's season of programmes campaigning
Restaurants against overfishing - have been caught serving endangered eels in their restaurants
Hermes won against LVMH, after LVMH increased its share in Hermes to more than 20%
High street shopping in the UK has entered a steep decline, with national average vacancy rates set to surpass
15 per cent as retailers and their customers are lured away by the attractions of out-of-town
retail parks and online shopping
Hobbs has secured £14m of new investment from its private equity backer 3i, and brought in
turnaround specialist Iain MacRitchie to replace Tony Campbell as chairman
Joules grew its UK store portfolio by a third last year & is in talks with Deloitte to find ways to raise
money to expand its 40 stores, seven UK franchises & six overseas franchises
Mango has outlined fresh expansion plans in China, Eastern Europe and Russia as it continues to
consolidate its global presence
Maplin asked potential buyers to submit informal offers
Marks & Spencer took a step forward with international expansion, when its first store in Egypt and third in
China were scheduled to open
Retailers are to be banned from selling alcohol below a minimum price for the first time, as
Government aim is to prevent binge drinking
Retailers including Tesco and Sainsbury‟s have signed up to a service designed to help them hold
more accurate product information and take better advantage of multichannel and mobile
commerce
Royal Bank of is to take control of the 306,000sq ft Friars Square shopping centre in Aylesbury,
Scotland Buckinghamshire
Sixty UK Italian parent company has been ordered to pay almost £600,000 in unpaid rent to the
owner of the Met Quarter in Liverpool
Ted Baker and Lush founders were recognised in the New Year Honours List. Ray Kelvin was
awarded a CBE and Mark and Margaret Constantine received OBEs
Waitrose has been awarded a second Royal Warrant for supplying Prince Charles with food and
drink. Waitrose already has a Warrant as a supplier to the Queen
Weldrick's Pharmacy won the „Best Large Multiple Pharmacy‟ award at the 2010 Alliance Healthcare Pharmacy
Awards
www.snap-shop.co.uk

9. Property
AXA REIM Foss Islands retail park (159,000sq ft ) in York is being put up for sale by Axa Real Estate
Investment Managers with a price tag of around £26m
Capital Shopping A US property giant (Simon Property Group) dropped its £3 billion pursuit of Britain's
Centres biggest shopping centre owner after failing to gain access to its books
Henderson Global has confirmed its acquisition of two Thornfield entities comprising the 600,000 sq ft Silver
Investors Hill scheme in Winchester, from the developer‟s administrator Deloitte
Hermes Property has unexpectedly cancelled the sale of its sale of a 7.5% stake in the Bluewater shopping
Asset Management centre in Kent
INVESCO Real Estate has completed its first purchase for its third UK fund. It has bought a 104,026 sq ft retail
property in Bromley, south-east London for £17.05m
Land Securities Primark & New Look are in talks to take units at Land Securities' Trinity Leeds shopping
centre development. Marks & Spencer, H&M, Next, Bhs and River Island are among the
tenants to have signed up
Legal & General has confirmed its acquisition of Fremlin Walk shopping centre in Maidstone, Kent, for £92m
Property
Meyer Bergman has appointed Wilson McHardy as the retail leasing agent for the Burlington Arcade, in
London's Mayfair
Sainsbury's has acquired 134-138 North Street, Brighton from UK Commercial Property Holdings, the
Supermarkets fund managed by Ignis Real Estate
St Enoch, Glasgow shopping centre recorded a 20% year-on-year rise in footfall during Christmas week as
shoppers avoided the cold weather and chose to do their shopping under cover
Westfield has been refused planning permission for the expansion of the Friary shopping centre in
Shoppingtowns Guildford. Westfield proposed to extend the retail space by around 6,400sq ft
Limited
Woolworths Group 30% of Woolworths stores are vacant, compared with 40% in July and 60% the year before
that
www.snap-shop.co.uk

10. Retailer
Results
www.snap-shop.co.uk

11. Please note that only half and full year results have been mentioned. For detailed statistics on Christmas sales please click here
www.snap-shop.co.uk

12. UK Overview
ONS Retail The value of retail sales in December at current prices not seasonally adjusted increased 3.0% YoY with
Sales the 3 month moving average also at 3%. Value of sales through food stores in December increase by 2.2%
YoY, while the value of sales through non-food stores was up 2.2% YoY. Once again, non-store retailing
made the biggest gains with a 17.4 % increase in value of sales. Household Goods have again fared worst,
down 10.1 % YOY in December.
UK Retail Sales Growth - All Retail (Not Seasonally
% Adjusted, Excluding Fuel)
6
4
2
0
-2
Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec-
09 09 10 10 10 10 10 10 10 10 10 10 10 10
Volume Value Inflation 3 month moving average
UK Retail Sales Growth - Food Retail (Not Seasonally
% Adjusted)
6
4
2
0
-2
-4
Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec-
09 09 10 10 10 10 10 10 10 10 10 10 10 10
Volume Value Inflation 3 month moving average
UK Retail Sales Growth - Non-Food Retail (Not Seasonally
% Adjusted)
6
4
2
0
-2
-4
Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec-
09 09 10 10 10 10 10 10 10 10 10 10 10 10
Volume Value Inflation 3 month moving average
*Please note that ONS made several changes to its Retail Sales reporting in January 2010. For more information, see
http://www.statistics.gov.uk/pdfdir/rs0210.pdf
Please see the Retail & Economic Statistics page on SnapShop for more historical detail
www.snap-shop.co.uk

13. Internet Based on ONS experimental Internet sales series, the non-seasonally adjusted average weekly value of
Retail Internet retail sales in December 2010 was £770 million, which was approximately 10.6 per cent of total retail
Sales sales (excluding automotive fuel). BRC has recorded a 18.0% change YoY
% Internet Sales
30
25
20
15
10
5
0
Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec-
09 09 10 10 10 10 10 10 10 10 10 10 10 10
ONS Internet as % of Total BRC YoY % Change
*ONS are trialling an experimental measure of Internet retail sales. For more details see
http://www.statistics.gov.uk/articles/nojournal/Internet_information_paper_February_2010.pdf.
BRC Retail UK retail sales values were down 0.3% on a like-for-like basis from December 2009, when sales had risen
Sales 4.2%. On a total basis, sales were up 1.5% against a 6.0% increase in December 2009
% British Retail Consortium - Retail Sales Monitor
7
6
5
4
3
2
1
0
-1
-2
-3
Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec-
09 09 10 10 10 10 10 10 10 10 10 10 10 10
YoY LfL YoY Tot 3mth LfL 3mth Tot
Please see the Retail & Economic Statistics page on SnapShop for more historical detail
www.snap-shop.co.uk

14. Pedestrian Synovate‟s Retail Traffic Index for December was down 7.0% YOY and up 24.9% against November.
Flows Experian FootFall reported a MoM increase of 19% but a YoY decrease of 3.1%.According to Synovate, last
week of the year was busiest week of 2010 - 9% above Christmas (second busiest of the year). For 2010 as
a whole, UK non-food store market recorded decline of 3.6%.
% Pedestrian Flows - Year-on-Year Change
3
2
1
0
-1
-2
-3
-4
-5
-6
-7
Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec-
09 09 10 10 10 10 10 10 10 10 10 10 10 10
Synovate (YoY)
FootFall (YoY)
Interest The Bank of England‟s Monetary Policy Committee voted to maintain the official Bank Rate paid on
Rates commercial bank reserves at 0.5%. This rate has been maintained since March 2009.
% Bank of England - Base Rate
3
2
1
0
Nov-08 Mar-09 Jul-09 Nov-09 Mar-10 Jul-10 Nov-10
Please see the Retail & Economic Statistics page on SnapShop for more historical detail
www.snap-shop.co.uk

15. Inflation In the year to December, the all items RPI rose by 4.8 per cent, up from 4.7 per cent in
November. CPI annual inflation stands at 3.7 per cent, up from 3.3 per cent in November with
air transport and rising petrol, diesel, gas and food prices being the most significant drivers
% UK Inflation (CPI v RPI)
6
5
4
3
2
1
0
Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec-
09 09 10 10 10 10 10 10 10 10 10 10 10 10
CPI RPI
House According to the Nationwide index, the price of a typical house increased by 0.4% MoM in
Prices December which is similar to YoY change. The average price of a typical UK property in
November was £162,763.
Nationwide House Price Index
%
1.5
10 1
0.5
6
0
-0.5
2
-1
-2 -1.5
Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec-
09 09 10 10 10 10 10 10 10 10 10 10 10 10
YoY 3mma MoM
NB: YoY figures refer to left hand scale, MoM statistics refer to right hand scale. September YoY was flat.
Please see the Retail & Economic Statistics page on SnapShop for more historical detail
www.snap-shop.co.uk

16. Consumer The overall index score this month has stayed the same as last month at -21, two points
Confidence lower than this time last year. Nick Moon, MD of GfK NOP Social Research, comments: "At
the moment consumer confidence is being propped up by one thing – a belief that the run-up
to Christmas and the VAT hike is a good time for big-ticket retail purchases. This element of
the index has distorted the overall index to make it appear static when in fact it is teetering on
the brink. The real test will come in January when festive spending ceases and the VAT
increase comes in. Then we will finally see the full impact of how consumers are reacting to
the first wave of austerity measures.”
%
GfK NOP Consumer Confidence Index
5
0
-5
-10
-15
-20
-25
Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec-
09 09 10 10 10 10 10 10 10 10 10 10 10 10
Research by GfK NOP on behalf of the European Commission
Please see the Retail & Economic Statistics page on SnapShop for more historical detail
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17. Ireland Overview
CSO At the time of publishing, the most recently available data were for November. The volume of retail
Retail sales (i.e. excluding price effects) increased by 0.9% in November 2010 when compared with
Sales November 2009 and there was a monthly increase of 0.2%.The value of retail sales decreased by
2.1% in November 2010 when compared with November 2009 and there was a month-on-month
change of -0.1%.
Irish Retail Sales Growth - All Retail (Not Seasonally Adjusted)
%
4
2
0
-2
-4
-6
-8
-10
-12
-14
Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov-
09 09 09 10 10 10 10 10 10 10 10 10 10 10
Volume Value Inflation 3 mma
Irish Retail Sales Growth - Food Retail (Not Seasonally Adjusted)
%
4
2
0
-2
-4
-6
-8
-10
Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov-
09 09 09 10 10 10 10 10 10 10 10 10 10 10
Volume Value Inflation 3 mma
Irish Retail Sales Growth - Non-Food Retail (Not Seasonally
% Adjusted)
4
2
0
-2
-4
-6
-8
-10
-12
-14
-16
-18
Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov-
09 09 09 10 10 10 10 10 10 10 10 10 10 10
Volume Value Inflation 3 mma
Please see the Retail & Economic Statistics page on SnapShop for more historical detail
www.snap-shop.co.uk

18. Inflation in In Ireland, HICP was -0.2% in December, whilst CPI increased from 0.6% to 1.3%
Ireland
Please see the Retail & Economic Statistics page on SnapShop for more historical detail.
www.snap-shop.co.uk

19. And Finally…
John Lewis staff teach police politeness
Following a survey which revealed that some police officers answer mobiles while talking to people or had
inapt ringtones, officers are being sent to a John Lewis department store - to learn how to be polite to the
public.
Superintendent Nadeem Butt from Greater Manchester Police came up with the idea to ask the store for help
because their staff are so polite. He said: "The main thing is that John Lewis treats customer service as a skill.
You could be the best salesperson in the country but you still have to have regular training."
Officers from Supt Butt's force will receive their politeness training from the John Lewis store in Cheadle,
Greater Manchester. They will be trained to be more professional and considerate when dealing with victims of
crime and witnesses. They are being taught to spend more time listening to people, to keep victims updated
on the progress of inquiries.
www.fspretail.co.uk
25/01/11
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