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June 2017 communication
1.
Communication MARY CANTRELL, MA EXECUTIVE
DIRECTOR, CENTERS FOR SIMULATION EDUCATION
2.
I have nothing
to disclose
3.
Mastering Advanced Skills
to Enhance Relationships MASTER PROGRAM Taught 2 times a month 11 UAMS Champions 8 hours of CME Interactive
4.
Patient Centered vs
Relationship Centered
5.
Self Awareness How do
I create my experiences?
6.
Ladder of Inference Chris
Argyris Peter Senge’s “5th Discipline: Art and Practice of Learning Organizations”
7.
Good Interactions Create
Connections Show interest in people Listen Ask Questions
8.
ICE – exploring
perspectives Ideas Concerns Expectations
9.
PEARL Statements: • Partnership •
Emotion • Apology • Respect • Legitimization • Support
10.
Empathy Enhances Efficiency Made
empathic statements Didn’t make empathic statements Internists 17.6 min visits 20.1 min visits Surgeons 12.5 min visits 14 min visits
11.
12.
Chunk &Check
13.
ART LOOPS Ask Respond Tell/Teach GO AGAIN
14.
MASTER PROGRAM MASTER”S CLASS Taught
2 times a month 11 UAMS Champions 8 hours of CME Interactive
15.
Contact Brenda Burks
or go on line to the UAMS Faculty Center Go To My Compass - MASTER
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