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Twinning Project MN 10 IB OT 01
“Strengthening administrative capacities
in information society”

Project Implementation
Podgorica, 17 October 2012

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COMPONENT 1

Strengthening the Information Society Legal Framework in accordance

with the EU Acquis

Podgorica, October 17 2012 Twinning Project– MN 10 IB OT 01

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Component 1: Strengthening the
Information Society Legal Framework in
accordance with the EU Acquis

1.1 Assessing a legislative framework for the Information Society Services
1.2 Relevant amendments on existing Laws concerning Electronic Communication and
relevant sub-laws prepared (including rules, procedures and standards for the
implementation)
1.3 Definition of manual for Inspection procedures - within the Ministry for Information Society
and Telecommunications - in accordance with the existing legislation.
1.4 Training courses for Inspectors which ensures proper implementation of legislation
(workshops, study trips, panel discussions) prepared and implemented

TEAM: CSI-Piemonte, eGovernance Accademy


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Component 1: approach and methodology

In the dynamics of the Project, Component 1 will be required to provide an
autonomous output, as well as to support other components, especially the
Component 3

Component 1 will provide a complete gap analysis of the legal framework
based on the MIS Strategy (2009) compared to the EU acquis communitaire

The gap analysis will be compared to the state of implementation in some
major EU Countries, in order to apply some best practices in Electronic
communications, information security, IS Management, electronic signature,
electronic trade, etc.

The results of the benchmark will be immediately shared to achieve a wide
knowledge among the beneficiary institution staff



The assessment of the legislative framework will be a precondition to select priorities
in amending sub laws and procedures, according to the instructions of beneficiary
staff.

To choose the priorities may be useful to perform a light SWOT analysis

The reformed regulatory framework (legislation, sub-laws and procedures) shall be
subjected to a PDCA cycle in a sample of areas chosen by the beneficiary.

Analysing the remaining gap between the implementation of the new framework and
the “best expected” will provide some indicators to measure the work done by the
Component

The indicators will measure the new output in terms of effectiveness and efficiency
improvement: the indicators will become an integral part of the manual for inspectors,
who will be trained in accordance with the Contract


ACTIVITY 1.1

Assessing legislative framework for the information
society services

BENCHMARKS:
Comprehensive report on Information Society Services (ISS) legal
framework based on Strategy for Information Society Development in
Montenegro 2009-2013 – issued by MIS in 2009 including gap analysis and
comparative analysis with other Countries.

IMPLEMENTATION: 1st quarter


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ACTIVITY 1.2

Relevant amendments on existing Laws concerning
Electronic Communication and relevant sub-laws
prepared
BENCHMARKS:

Report describing Law and relevant sub-laws (Official Journal of Montenegro
No. 50/08) amendments regarding Electronic Communications and Postal
Services articles produced

Comprehensive report describing rules, procedures and standard definition
in matter of information security, information system management,
electronic signature, electronic trade, electronic document (based on the
Official Journal of Montenegro No. 55/03i 31/05, No 80/04, No 49/07, No
14/2000, No 5/08)

IMPLEMENTATION: 2nd quarter


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ACTIVITY 1.3

Definition of manual for Inspection procedures - within
the Ministry for Information Society and
Telecommunications - in accordance with the
existing legislation.

BENCHMARKS:
Inspection procedure Manual-book describing Telecommunications
inspections procedures in accordance with the existing legislation (based on
the Official Journal of Montenegro number 50/08)

IMPLEMENTATION: 3rd quarter


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ACTIVITY 1.4

Training courses for Inspectors which ensures proper
implementation of legislation (workshops, study
trips, panel discussions) prepared and implemented

BENCHMARKS:

Training on Inspection procedures addressed to Inspectors and Inspectors’
trainers; at least 2 (two) Inspectors (representing 100% of the staff in charge
of this task) trained

IMPLEMENTATION: before the end of the 10th month.


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Component 1: study visit

Location: Estonia (Tallinn)

Focus: present the experience of Estonia in developing e-governance, ICT Policy and
Legal Framework on Information Society and in building a digital territory including
innovative services, with particular reference to:
– Estonian e-governance and ICT Policy
– ICT Strategic Planning and Management in Theory
– The role of the national parliament in Information Society development
– Legal Framework on Information Society
– Publishing governmental data and legal databases: online Official Journal
– Cyber security: policy development and implementation
– Personal data protection: principles, legislative framework and implementation
– e-Government in Justice
– Practical cases


COMPONENT 2

Raising the level of awareness about Information Society Services

among the most relevant stakeholders


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Component 2: Raising the level of awareness about
Information Society Services among the most
relevant stakeholders
Activity 2.1: Adoption of a list of indicators (MONSTAT) to measure the
development level (quantitative and qualitative) of Information Society Services
in Montenegro
Activity 2.2: Definition of a methodology for evaluation and monitoring of
suggested indicators and preparation of a user manual
Activity 2.3: Preparation of the plan for long term promotion of the Information
Society Services
Activity 2.4: Organization of a promotional pilot project to describe the
importance of information society
Activity 2.5: Preparation and implementation of training programs with an
emphasis on increasing promotional skills for the public Servant dealing with
the promotion of Information Society (workshops, study trips, panel
discussions)


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This component will contribute to achieve the objective of the project
through the transfer of know-how to the beneficiary institution staff. In
particular, the component will consist of two main blocks of activities
described as follows:

1) The experts will analyse all the indicators which will be provided
through MONSTAT. Definition of the methodology for the evaluation and
monitoring of suggested indicators. It will follow the preparation of user
manuals in order to improve the selected indicators

2) Promotion of the Information Society Services in Montenegro through
the:
Definition of the plan for medium-long term promotion
Promotional pilot project to describe importance of information
society
Organization and implementation of training programs addressed to
the Ministry Civil Servants involved in Information Society
promotional activities

Activity 2.1: Adoption of a list of indicators (MONSTAT) to measure the
development level (quantitative and qualitative) of Information
Society Services in Montenegro

Examination of the list of indicators useful for monitoring the process of ICT
development in view of the following categories:
Government Institutions
Enterprises
Citizens
In order to define:
Data collection methodologies
Data visualization and Data dissemination

BENCHMARKS:
Complete list of indicators (in accordance with the Official Report of MONSTAT) aimed
at evaluating the Information Society development analyzed and adopted



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Activity 2.2: Definition of a methodology for evaluation and monitoring
of suggested indicators and preparation of a user manual

We will work at the definition of a methodology through:
Surveys
Recovery and re-use of already existing databases

We will define
The time frame during which data will be collected and elaborated

BENCHMARKS:
Guidelines and user manual to define evaluation procedures through the adoption of
MONSTAT indicators



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Activity 2.3: Preparation of the plan for long term promotion of the
Information Society Services

This component will lead to the drawing up of a plan aimed the identification
Key stakeholders
Activities to be implemented which can best reach the different target groups like
for example:
Associations of citizens (consumer associations, trade unions, professional
skills associations)
Disadvantaged groups
Non-majority groups

BENCHMARKS:
Report describing an Information Society Promotion Plan



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Activity 2.4: Organization of a promotional pilot project to describe the
importance of information society

The pilot project will be drawn up taking in mind:
The European Commission Europe 2020 – Europe's growth strategy - in
particular the flagship initiatives “Digital Agenda for Europe” and “Smart growth”
IPA funding which prepares pre-accession countries to comply with the “Acquis
Communautaire”
To prepare Montenegro for the future use of Structural Funds (especially for the
part related to the National tasks in the implementation of the “Digital Agenda for
Europe”)

BENCHMARKS:
Report describing activities, timelines and expected results of the Pilot Project for the
promotion of information society.

IMPLEMENTATION: 4th quarter


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Activity 2.5 Preparation and implementation of training programs with to
increase the promotional skills for the public Servant dealing with the
promotion in IS (workshops, study trips, panel discussions)

An interactive training will be delivered in order to prepare the beneficiary staff in
drawing up and implement a communication and awareness campaign in order to
underline the importance of e-government to the different target groups.

BENCHMARKS:
Training on Information Society Services awareness raising addressed to Civil
Servants, in order to increase their capacity of analysing and monitoring MONSTAT
indicators within Montenegro ISS framework.; at least 5 (five) Civil Servants
(representing 100% of the staff in charge of this task) trained

One study visit in Rome



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COMPONENT 3

Framework and Standards definition for e-government services


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Component 3: Framework and Standards
definition for e-government services

3.1 Preparation the measures aimed to promote research and development
processes of ICT in public sector.
3.2. Definition of the set of minimum standards for interoperability based on
comparative experiences of other Countries.
3.3 Identifying, monitoring and analyzing of the fields, functions and processes of
eGovernment services.
3.4 Prepare and implement training programmes targeted to the staff of department
on Interoperability framework implementation and e -government services.
3.5 Definition of standards and procedures for Montenegro eGovernment Portal:
Assessment of existing portal including a feasibility study for further
development.


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To propose number of measures to promote and support the R&D process of
ICT
To conduct a comparative analysis about experiences of interoperability
framework based on the European ISA program- "Interoperability Solutions for
European Public Administrations"
To prepare the questionnaire to analyze the situation regarding eGovernment
organization, regulations and technical environment.
To identify and analyze fields, functions and processes of sample e-
Government services (using user-centric approach).
To formulate the training plan and implement the training based on the training
needs assessment.
To assess the existing e-government portal, including feasibility study for further
development.


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ACTIVITY 3.1

Preparation the measures aimed to promote research and
development processes of ICT in public sector.

BENCHMARKS:
Report describing a strategy to promote R&D activities in the field of ICT in
the Public Sector elaborated.



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ACTIVITY 3.2

Definition of the set of minimum standards for interoperability
based on comparative experiences of other Countries.

BENCHMARKS:
Comparative analysis about experiences in the interoperability framework
in the field of eGovernment performed.



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ACTIVITY 3.3

Identifying, monitoring and analyzing of the fields, functions
and processes of eGovernment Services

BENCHMARKS:
Technical analysis on governmental electronic services and basic
specification requirements aimed at defining ToR for Enterprise Service Bus
performed.



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ACTIVITY 3.4

Prepare and implement training programme targeted to the
staff of department on Interoperability framework
implementation and e -government services.

BENCHMARKS:
Training on the Interoperability Framework in all its aspects addressed to
ICT specialist of MIS organized and implemented. At least 4 (four) public
servants of the Ministry (representing 40% of the staff in charge to develop
and maintain e-government services) trained.



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ACTIVITY 3.5

Definition of standards and procedures for Montenegro
eGovernment Portal: Assessment of existing portal
including a feasibility study for further development

BENCHMARKS:
Assessment of the existing e-Government Portal and analysis of the EU
best practises, including feasibility analysis for further developments
accomplished



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COMPONENT 4

Strengthening the infrastructure capacity for the implementation of the

Information Society Services


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Component 4: Strengthening the infrastructure capacity
for the implementation of the Information Society
Services

4.1 Support to information system needs analysis of the Ministry and other different state
institutions directly targeted by the Strategy for Information Society Development 2009 –
2013
4.2 Optimization and planning for enlargement and maintenance of the Government
information system and information society services;
4.3 Prepare and implement training programs for the staff for informatics infrastructure
4.4 Assessment of the existing infrastructure and definition of a set of policies and
procedures for Disaster and Recovery Sites management

TEAM: CSI-Piemonte


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Analysis of of the current situation of Montenegro in relation to the information society, in
order to have a clear starting picture starting from “Strategy for Information Society
Development 2009 - 2013” document

MS and the BC experts will foresee consultations with market players (public and private
bodies) and surveys on citizens, businesses and Public Administrations in order to
understand the state of penetration of the use of ICT in Montenegro, in accordance with
what has been achieved in activities 2.1 and 2.2

Support the optimisation and plan for enlarging and maintaining the Government
information system and Information Society services.

Starting point of the approach is the output of activity 4.1 by using the defined
methodologies of the activities 2.1 and 2.2.


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The training program should ensure that the MIS staff get exposed to various and efficient
training methods.

In order to optimise the infrastructure capacities for the implementation of the information
society services of the MIS staff, the training program will be implemented during the
study trips that are foreseen in activities 2.5 and 3.4. The digital divide is a complex
phenomenon involving infrastructure and service alike; the network is fundamental to
allow Public Administrations to supply services.

Once a preliminary assessment of the Disaster Recovery infrastructure, and after a
careful analysis of technical requirements, system features and user functionalities, have
been carried out, the group of Experts involved in this activity will define, together with the
Beneficiary’s responsible officer, all the relevant policies and procedures.

These activities will be performed taking into account all most renowned principle of
security and in accordance with the EU standards ensuring a smooth management of the
infrastructure.


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ACTIVITY 4.1

Support to information system needs analysis of the
Ministry and other different state institutions directly
targeted by the Strategy for Information Society
Development 2009 – 2013
BENCHMARKS:
Information Society technical assessment and needs’ analysis aimed at defining
actions concerning Information Society development (based on Strategy for
Information Society Development 2009 – 2013 issued by MIS) addressed to
different State stakeholders performed within the 2nd quarter

IMPLEMENTATION:
August – December 2012


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ACTIVITY 4.2

Optimization and plan for enlargement and maintenance of
the Government information system and information
society services

BENCHMARKS:
Strategic plan in matter of Government Information System maintenance and
optimization (based on Strategy for Information Society Development 2009 – 2013
issued by MIS) elaborated during the 3rd quarter.

IMPLEMENTATION:
January – March 2013


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ACTIVITY 4.3

Prepare and implement training programs for the staff of
department for informatics infrastructure

BENCHMARKS:
Training on Information Society Services management and maintenance; at least 4
(four) Civil Servants (representing 10% of the staff in charge of managing the
technological infrastructure of information society services) trained within the end of
the Project

IMPLEMENTATION:
February – July 2013


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Location: Italy (Torino)
Focus: The study visit focuses on presenting the experience of the Piedmont Public
Administrations in developing the regional broadband strategy and in building a digital
territory, including the implementation of innovative services.
During the study visit the MS Twinning partnership will organize specific sessions for
the staff of MIS Department for informatics infrastructure, in order to present several
experiences such as:
– WI-PIE Programme: the experience of broadband in the Piedmont area:
ICT Observatory
Network installations in urban (Turin) and rural areas
Installation in mountain huts of antennas and connections
B3-Regions project: broadband good practices and economic investment
models at EU level.
– CSI-Piemonte:
Server Farm and Disaster Recovery Centre
ICT model for the public data management, re-use of Public Sector
Information (PSI) and software, Open Data policy


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… CSI-Piemonte :

Demonstrations of the use of the network in different sectors (civil
protection, agriculture management, services to citizens, services to
business and health)
Piedmont model of web-based applications and services: Regional
eGovernment portal (http://www.sistemapiemonte.it/), the user-centred
approach of the Turin Municipality for web services, eDemocracy services
of the Regional Council
Electronic document management system (dematerialization),
dematerialisation and Piedmont Regional Council web services
Unified Platform for the management and distribution of public financing to
applying SMEs, public administrations and citizens
Innovation clusters.


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ACTIVITY 4.4

Assessment of the existing infrastructure and definition of
a set of policies and procedures for Disaster and Recovery
Sites management

BENCHMARKS:
Report describing policies to be undertaken within Disaster and Recovery strategy,
addressed to improve the high availability of the MIS IT data center, prepared within
the first quarter

IMPLEMENTATION:
August – October 2012


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Thank you

for your attention


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