SlideShare ist ein Scribd-Unternehmen logo
1 von 32
A Potpourri of Tools for Knowledge
Workers
An Interactive Presentation
Arizona Chapter ISPI – November 7, 2012
by Fred Nickols, CPT
Session Overview
 Introduction
 Four Categories of Tools
 General Purpose
 Problem Solving
 Organizational
 Human Performance
 Q&A
 The Book
© Fred Nickols 2012 2
General Purpose Tools
 Goals Grid
 Strategy-Execution Matrix
 Change Acceptance Cycle
 OAR Planning-Action Model
 Energy Equations
© Fred Nickols 2012 3
The Goals Grid
© Fred Nickols 2012 4
Strategy-Execution Matrix
© Fred Nickols 2012 5
Change Acceptance Cycle
© Fred Nickols 2012 6
The OAR Model
© Fred Nickols 2012 7
Energy Equations
© Fred Nickols 2012 8
Problem Solving Tools
 Five Kinds of Gaps
 Three Approaches
 Problem Solving Bases
 EL PASO Model
 Solution Engineering
 Performance Architecture
© Fred Nickols 2012 9
Five Kinds of Gaps
© Fred Nickols 2012 10
Three Approaches
© Fred Nickols 2012 11
Problem Solving Bases
© Fred Nickols 2012 12
The EL PASO Model
© Fred Nickols 2012 13
Solution Engineering
© Fred Nickols 2012 14
Performance Architecture
© Fred Nickols 2012 15
Organizational Tools
 The Infinite Loop Model
 The Sustainable Organization
 Three Kinds of Strategy
 The 4R Process Model
 Stakeholder Relationship
 Stakeholder Scorecard
© Fred Nickols 2012 16
Infinite Loop Model
© Fred Nickols 2012 17
Sustainable Organization
© Fred Nickols 2012 18
Elements of Organization
© Fred Nickols 2012 19
Three Kinds of Strategy
© Fred Nickols 2012 20
4R Process Model
© Fred Nickols 2012 21
Stakeholder Relationship
© Fred Nickols 2012 22
Stakeholder Scorecard
© Fred Nickols 2012 23
Human Performance Tools
 Omission-Commission Matrix
 Skinner meets Lewin
 P=f(I…E…)
 The GAP-ACT Model
 Elements of Performance
 PCT 101
© Fred Nickols 2012 24
Omission-Commission
© Fred Nickols 2012 25
Skinner meets Lewin
© Fred Nickols 2012 26
P = f(I…E…)
© Fred Nickols 2012 27
The GAP-ACT Model
© Fred Nickols 2012 28
Elements of Performance
© Fred Nickols 2012 29
PCT 101
© Fred Nickols 2012 30
Q & A
© Fred Nickols 2012 31
Contact Information
© Fred Nickols 2012 32
Fred Nickols
Managing Partner
DISTANCE CONSULTING LLC
1558 Coshocton Ave – Suite 303
Mount Vernon, OH 43050
(740) 504-0000
fred@nickols.us
www.nickols.us
“Assistance at a Distance” SM

Weitere ähnliche Inhalte

Ähnlich wie Az ispi nov 2012

Lecture # 1 foundation
Lecture # 1 foundationLecture # 1 foundation
Lecture # 1 foundation
Bich Lien Pham
 
Lecture # 1 foundation
Lecture # 1 foundationLecture # 1 foundation
Lecture # 1 foundation
Bich Lien Pham
 
13 0911 session 1 & 2 webinars-all slides
13 0911 session 1 & 2 webinars-all slides13 0911 session 1 & 2 webinars-all slides
13 0911 session 1 & 2 webinars-all slides
CleantechOpen
 
Six Sigma Primer - Seeking Meaningful Improvments
Six Sigma Primer - Seeking Meaningful ImprovmentsSix Sigma Primer - Seeking Meaningful Improvments
Six Sigma Primer - Seeking Meaningful Improvments
Andy Pattantyus
 
Iwsm2012 web advice module case study
Iwsm2012 web advice module case studyIwsm2012 web advice module case study
Iwsm2012 web advice module case study
Frank Vogelezang
 
SIM - Mc leod ch07
SIM - Mc leod ch07SIM - Mc leod ch07
SIM - Mc leod ch07
Welly Tjoe
 
The Wizard of OSS: The Magic of Open Space and Sociocracy for Business Agility
The Wizard of OSS: The Magic of Open Space and Sociocracy for Business AgilityThe Wizard of OSS: The Magic of Open Space and Sociocracy for Business Agility
The Wizard of OSS: The Magic of Open Space and Sociocracy for Business Agility
Jutta Eckstein
 

Ähnlich wie Az ispi nov 2012 (20)

Form Follows Function: The Architecture of a Congruent Organization
Form Follows Function: The Architecture of a Congruent OrganizationForm Follows Function: The Architecture of a Congruent Organization
Form Follows Function: The Architecture of a Congruent Organization
 
HR's NEXT TOP MODEL: Current & best practices in organizational transformation
HR's NEXT TOP MODEL: Current & best practices in organizational transformationHR's NEXT TOP MODEL: Current & best practices in organizational transformation
HR's NEXT TOP MODEL: Current & best practices in organizational transformation
 
Hi600 ch02_text_slides
Hi600 ch02_text_slidesHi600 ch02_text_slides
Hi600 ch02_text_slides
 
Software project management
Software project managementSoftware project management
Software project management
 
HI600 Ch01 text_slides
HI600 Ch01 text_slidesHI600 Ch01 text_slides
HI600 Ch01 text_slides
 
Lecture # 1 foundation
Lecture # 1 foundationLecture # 1 foundation
Lecture # 1 foundation
 
Lecture # 1 foundation
Lecture # 1 foundationLecture # 1 foundation
Lecture # 1 foundation
 
Product camp 2014-enhance competitive edge-2014-03-29
Product camp 2014-enhance competitive edge-2014-03-29Product camp 2014-enhance competitive edge-2014-03-29
Product camp 2014-enhance competitive edge-2014-03-29
 
Top 5 Pitfalls to Avoid Implemeting COSO 2013
Top 5 Pitfalls to Avoid Implemeting COSO 2013Top 5 Pitfalls to Avoid Implemeting COSO 2013
Top 5 Pitfalls to Avoid Implemeting COSO 2013
 
How S&OP Drives Agility -- Supply Chain Insights Research Results (April 2012)
How S&OP Drives Agility -- Supply Chain Insights Research Results (April 2012)How S&OP Drives Agility -- Supply Chain Insights Research Results (April 2012)
How S&OP Drives Agility -- Supply Chain Insights Research Results (April 2012)
 
13 0911 session 1 & 2 webinars-all slides
13 0911 session 1 & 2 webinars-all slides13 0911 session 1 & 2 webinars-all slides
13 0911 session 1 & 2 webinars-all slides
 
From Surviving to Thriving - Leveraging People, Process and Systems to Achiev...
From Surviving to Thriving - Leveraging People, Process and Systems to Achiev...From Surviving to Thriving - Leveraging People, Process and Systems to Achiev...
From Surviving to Thriving - Leveraging People, Process and Systems to Achiev...
 
Change Management Models
Change Management ModelsChange Management Models
Change Management Models
 
Mind the Gap - Learning Technologies Conference 2016 by Russell Kenrick
Mind the Gap - Learning Technologies Conference 2016 by Russell KenrickMind the Gap - Learning Technologies Conference 2016 by Russell Kenrick
Mind the Gap - Learning Technologies Conference 2016 by Russell Kenrick
 
Six Sigma Primer - Seeking Meaningful Improvments
Six Sigma Primer - Seeking Meaningful ImprovmentsSix Sigma Primer - Seeking Meaningful Improvments
Six Sigma Primer - Seeking Meaningful Improvments
 
POB Ch11.ppt
POB Ch11.pptPOB Ch11.ppt
POB Ch11.ppt
 
Iwsm2012 web advice module case study
Iwsm2012 web advice module case studyIwsm2012 web advice module case study
Iwsm2012 web advice module case study
 
SIM - Mc leod ch07
SIM - Mc leod ch07SIM - Mc leod ch07
SIM - Mc leod ch07
 
The Wizard of OSS: The Magic of Open Space and Sociocracy for Business Agility
The Wizard of OSS: The Magic of Open Space and Sociocracy for Business AgilityThe Wizard of OSS: The Magic of Open Space and Sociocracy for Business Agility
The Wizard of OSS: The Magic of Open Space and Sociocracy for Business Agility
 
Hi600 ch03_text_slides
Hi600 ch03_text_slidesHi600 ch03_text_slides
Hi600 ch03_text_slides
 

Kürzlich hochgeladen

Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
allensay1
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
lizamodels9
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Anamikakaur10
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
amitlee9823
 
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂EscortCall Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
dlhescort
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
 
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
lizamodels9
 

Kürzlich hochgeladen (20)

Falcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business PotentialFalcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business Potential
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
 
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂EscortCall Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceMalegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Malegaon Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLBAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
BAGALUR CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
 
Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
 

Az ispi nov 2012