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Ähnlich wie Managed Helpdesk PP Slides 2009
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Managed Helpdesk PP Slides 2009
- 1. FMDirect Demonstration of Managed FM Helpdesk Services Mike Dowling Director
- 3. FMHelpdesk Structure Project Manager Overall strategic responsibility direct to client Client FM Consultant Responsible to PM and Client Post Set-up Support Support Team responsible for ongoing maintenance, support and upgrades Set-up Team Combination of FMHelpdesk Support Staff and FMDirect Consultants Help Desk Team Combination of permanent and part-time staff, 24/7 shift rotation responsible for service delivery and client/contractor interface Helpdesk Management Implementation Structure FMDirect Partner strategic responsibility iiS Ltd. Software design company responsible for product development and customisation
- 8. Login Screen
- 9. Main Screen
- 10. Add Work Order Screen
- 11. Add Work Order Screen
- 12. Add Work Order Screen
- 13. Add Work Order Screen
- 14. Add Work Order Screen
- 15. Add Work Order Screen
- 16. Add Work Order Screen
- 17. Add Work Order Screen
- 18. Add Work Order Screen
- 19. Add Work Order Screen
- 20. Add Work Order Screen
- 21. Add Work Order Screen
- 22. Add Work Order Screen
- 23. Add Work Order Screen
- 24. Add Work Order Screen
- 25. Add Work Order Screen
- 26. Add Work Order Screen
- 28. Reports
- 29. Reports
- 30. Reports
- 31. Main Menu