Fx sd slo_managed-services_sept13

1. Gain and Maintain Control of your IT Estate
Software license and maintenance fees are a major
expense for organizations, typically representing
20-30% of total IT spend. While many enterprises
understand that effective management of their
software estate can result in significant benefits,
they may not have the internal resources or
licensing expertise to effectively manage the
processes. As a result, enterprises often end up
overpaying for software and risk unbudgeted
true-up expenses during vendor license audits.
The management of an IT estate is getting
significantly more complex with multiple devices
(BYOD), cloud based computing, and ever
changing and increasingly complex licensing rules
created by software vendors to keep pace with
technology and safeguard licensing income.
Many organizations are now looking to engage
outside resources and expertise at a more strategic
level as a trusted partner and advisor to help
them avoid the pitfalls around software license
compliance, better utilize their IT assets and
reduce ongoing costs for software.
Managed Services Objectives
Flexera Software License Optimization Managed
Services are provided at three different levels
depending on the needs of the organization.
These Managed Services have the following
primary objectives, based on the service level
being delivered:
• Inventory Service – this is an entry-level basic
managed service that provides organizations
with visibility and control of hardware assets
and software installs across the customer’s
IT environment.
• Compliance Service – includes the Inventory
Service component plus the general
management of commercial software
products with more than 10 installs.
The objective is a License Compliance
Position based on ‘purchased versus
installed’ license reconciliation.
• Optimization Service – includes Inventory
Service and Compliance Service components
plus software license optimization for key
vendors such as Microsoft, Adobe, IBM,
Oracle, SAP and Symantec. The objective is
an Optimized License Position for specified
vendors taking into account software product
use rights to minimize license consumption and
reduce ongoing costs for software.
Managed Services Delivery Approach
Flexera Software and its partners offer Managed
Services based on our market leading Software
License Optimization technology—FlexNet
Manager Suite for Enterprises. The Suite can
be deployed via ‘on-premises’, ‘hosted’ or
‘on-demand’—Software as a Service (SaaS)
delivery models.
The foundation of FlexNet Manager Suite is
FlexNet Manager Platform which provides
extensive hardware and software asset
management (HAM and SAM) capabilities for
managing desktop, laptop and server hardware,
and software from more than 14,000 vendors.
DATASHEET
Software License Optimization
Managed Services
Benefits to
Your Organization:
• Facilitate
successful
implementation
and increase
longer term
Software Asset
Management
(SAM) program
value realization
• Leverage Flexera
Software license
management
expertise; reduce
requirement for
employing and
training personnel
to maintain this
expertise in-house
• Decrease the
ongoing cost of
software; avoid
over-buying
software
• Reduce the
cost and risk of
software vendor
audits

2. Service Components Inventory Compliance Optimization
1. Discovery and Inventory
Deployment of Flexera Inventory Agent (where required)
Connection to External Inventory Sources - includes the creation of up
to four new adaptors
Inventory Collection of Laptops, Desktops and Servers - includes
Windows, UNIX, Linux, HP-UX, and Mac devices
Discovery of Oracle Servers and Databases
Discovery of VMware Virtual Environments
2. Hardware Asset Management
Management of Hardware Assets at a Global Level*
Asset Lifecycle Management* (Installed, retired, in storage, etc.)
Management of Hardware Assets to a Group Level*
(May include geographies, departments or legal entities)
3. Technical Infrastructure Management
Inventory Data Validation
Optimized License Position
Stock Keeping Unit
(SKU) Library
Product Use Rights
Library
FlexNet Manager Suite
Optimization Solutions
FlexNet Manager Platform
Application
Recognition
Library
Hardware Inventory
Software Inventory
Application Usage
Entitlement DataInventory Data
Purchase Orders
Contracts
License Position
Figure 1: Flexera Software consultants leverage FlexNet Manager Suite to generate a license position
The Software License Optimization Managed Services are delivered as follows:
FlexNet Manager Suite license optimization solutions—FlexNet
Manager for Adobe, FlexNet Manager for IBM, FlexNet
Manager for Microsoft, FlexNet Manager for Oracle, FlexNet
Manager for SAP Applications, FlexNet Manager
for Symantec, and FlexNet Manager for Engineering
Applications—enable multiple software license management
and contract optimization strategies that save time, help ensure
continuous license compliance and reduce costs for software.

3. 4. Software Asset Management License Optimization
Ability to View Software Evidence Discovered via Inventory
Ability to View Applications Recognized within ARL
(including freeware)
Identification of Application ‘Type’ for ARL Apps
(i.e. commercial, freeware, component)
Review of Non Recognized Software Evidence*
Application Recognition Library Service for Commercial Applications*
with 25 installs not already in ARL
Application Recognition Library Service for Key Custom Applications*
(where those products/titles have been identified in advance)
Discovery of Virtualized Software Consumption
(covers software products used in VMware environments)
Creation of Adaptors to Import Business Data* - up to six
‘business importers’
Creation of Licenses with Appropriate Metric – (includes device,
user, processor, etc.)
Linking of Purchase Orders to Licenses
Validation of Purchase Data - for data anomalies and any
non-software purchases
Management of Licenses at a 'Global Level' - tracked at an
enterprise level
Management of Licenses to a 'Group' Level
Linking of Product Use Rights to Licenses - includes multi-use
rights, upgrade and downgrade rights, portable use rights,
virtual use rights, and more
Linking of Contracts to Licenses*
Management of Development Environments - for optimal
license mapping
License Advisory Services - general advisory or up to 5 days per
year per vendor (up to 2 vendors)
Management of Software in Citrix Environment
Management of Virtualized Software Licenses
* Requires On-Premises or Hosted delivery model for FlexNet Manager Suite.

4. Flexera Software LLC
(Global Headquarters):
+1 800-809-5659
United Kingdom (Europe,
Middle East Headquarters):
+44 870-871-1111
+44 870-873-6300
Australia (Asia,
Pacific Headquarters):
+61 3-9895-2000
Beijing, China:
+86 10-6510-1566
For more office locations visit:
www.flexerasoftware.com
Copyright © 2013 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners.
FMS_DS_Managed-Services_Sept13
Managed Services Deliverables
Inventory Compliance Optimization
1. Hardware Asset Reporting
Registration of ‘New’ Hardware Assets
Monthly ‘Missing Computers’ Report
2. Software Asset Reporting
Monthly Report of all ‘Commercial’ Software Discovered via ARL with
more than 10 installs
Monthly License Consumption and Compliance Reports
Monthly Report of Unlicensed Applications
Monthly Optimization Reporting
3. Other
Daily System Monitoring
Daily Technical Incident Notifications
Monthly Health Check
Adaptor Maintenance and Updates
Annual FNMP System Upgrade (On-Premises delivery model)
Managed Services Timeline
Managed services will be provided for the term of the
contract, which usually will run concurrently with the license
subscription for the FlexNet Manager Suite On-Demand
technology platform. Those subscriptions can be 1, 3 or 5
year terms.
About Flexera Software
Flexera Software is the leading provider of strategic solutions
for Application Usage Management; solutions delivering
continuous license compliance, optimized usage and
maximized value to application producers and enterprises.
Flexera Software is trusted by more than 80,000 customers
that depend on our comprehensive solutions-from installation
and licensing, entitlement and compliance management to
application readiness and software license optimization-
to strategically manage application usage and achieve
breakthrough results realized only through the systems-level
approach we provide. For more information, please go to:
www.flexerasoftware.com