This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here: https://flevy.com/browse/business-document/food-and-beverage-company-business-capability-model-3608 DOCUMENT DESCRIPTION A business capability model for a food and beverage company. To be used as a core document for Enterprise Architects and EA work. Also very valuable to Business Architects and Business Architecture projects/programmes.

1. Food & Beverage Support ServicesFood & Beverage Core Business Services
Enterprise Management and Support CB8
Financials Human Capital ManagementAnalytics
Food & Beverage Common Software Services
Food & Beverage Common Infrastructure Services
Governance and Operational Services SS1
Training & Development Services SS2
Common Application Services CS1 Collaboration Services CS2 Security Software Services CS5Standard Client Services CS3 Data Services CS4
Data Services IS1 Platform Services IS2Instrumentation & Control IS4Infrastructure Services IS2 Content Delivery Services IS5
Implementation Services SS3
Information & Knowledge CS1.1
Content Management
Searching & Indexing
Content Delivery
Personalisation
Content Aggregation
Web Analysis
Help Services
Document Production CS1.2
Printing
Electronic Document Production
Process Control CS2.1
Process Management
Rules
Policy Management
Process Workflow
Content Aggregation
Web Analysis
Help Services
Information & Knowledge CS5.1
Encryption
Searching & Indexing
Data Analysis & Reporting CS4.1
Data Validation
OLAP
Analysis
Data Mining
Reporting
Mobile Support IS2.5
Mobile Access
Data Consistency CS4.2
ETLContent Management
Searching & Indexing
Standard Services CS3.1
Office Applications
Messaging Client
Business Client Applications
Fax
Media Streaming
Browser
Document Acquisition
Data Management CS4.3
Data Access
Data Storage IS1.1
Cloud Bucket Storage
Near-term Storage
Offline Storage
Local Storage
Removable Storage
Data Recovery
Data Replication
Integration Services CS6
Message Processing CS6.3
Routing
Mediation
Parsing
Adaptor Services CS6.1
Application Adaptors
Messaging Transport CS6.2
Message Queuing
Message Correlation
Platforms IS2.1
Time
Processor Services
Instrumentation & Control IS4.2
Network Instrumentation & Control
Platform Instrumentation & Control
Application Instrumentation
Identification IS2.1
Directory
Naming & Locator
Output IS2.2
Printing
File Storage
File Transfer
Availability IS2.3
Load Balancing
Caching
Fault Tolerance
Connectivity Services IS2.4
Dial in Management
Voice
LAN
WAN
Wireless Connectivity
User Channel Services IS5.1
Web Service
Mobile Services
Text Services
Voice Services
Security Infrastructure Services IS3
Identity Management IS3.1
Access
Authorisation
Certificate Authority
Detection & Protection IS3.2
Firewall
Proxy
Intrusion Detection
Virus & Content Scanning
Architecture & Strategy Governance SS1.1
Portfolio Management
Service Planning & Development
Solution Design Authority
Library Services
Service Level Management SS1.2
Service Accouting
Performance Managament
Management of Service Levels
Supplier Management
Security Services SS1.5
Security Management
Audit
Authorisation Management
Policy & Compliance Managhement
Operations Management SS1.6
Network Management
Platform Management
Application Management
External Service Management
Storage & Retention SS1.8
Backup
Archiving
Storage Management
Configuration Management SS1.10
Configuration Control
Scheduling & Job Control
Software Distribution
System Environment Provisioning
License Management
Programme Management SS1.3
Project Management
Requirements Management
Change Management SS1.11
Change Management
Problem Management SS1.7
User Support
Service Desk
Self Service
Incident Management
Fault Management SS1.9
Event Notification
Event Logging & Filtering
Automated Fault Diagnosis & Recovery
Continuity Management SS1.4
Disaster Recovery
Business Continuity Planning
Training Services SS2.1
Facilitation Services
Booking & Payment
Logistics
Trainee Management
Training Catalogue Management
Implementation SS3.1
Provisioning
User Initialisation
Induction
Transition
BSB Services CS2.3
Partner Relationship Management
Commercial Messaging (e.g. EDI)
Input Elemetns CS2.2
Scheduling
Triggering Authentication
Single Sign-On
Site Services SS4
Implementation SS4.1
Environmental Services
Physical Security Services
Collaboration Services IS2.6
E-mail
Instant Messaging
Broadcast/Streaming
Video Conferencing
Strategic Enterprise Management CB8.1
Legal and Management Consolidation
Balanced Scorecard
Risk Management
Management Cockpit
Value-Based Management
Strategic Planning
Financial Statement Planning
Financial Analytics CB8.2
Financial and Management Reporting
Financial Planning, Budgeting and Forecasting
Profitability analytics
Product and Service Cost Analytics
Overhead Cost and ABC/M Analytics
Payment Behavior Analytics
Working Capital and Cash Flow Management
Internal Investment Planning
Corporate Investment Management
Operations Analytics CB8.3
Sales Planning
Procurement Analytics
Inventory and Warehouse Management Analytics
Manufacturing Analytics
Transportation Analytics
Sales Analytics
Customer Service Analytics
Program and Project Management Analytics
Quality Management Analytics
Asset Analytics & Performance Optimization
Workforce Analytics CB8.4
Workforce Planning
Workforce Cost Planning & Simulation
Workforce Benchmarking
Workforce Process Analytics & Measurement
Talent Management Analytics & Measurement
Strategic Alignment
Financial Supply Chain Management CB8.5
Credit Management
Electronic Bill Presentment and Payment
Collections Management
Dispute Management
In-house Cash
Cash and Liquidity Management
Treasury and Risk Management
Bank Relationship Management
Financial Accounting CB8.6
General Ledger
Accounts Receivable
Accounts Payable
Contract Accounting
Fixed Assets Accounting
Bank Accounting
Cash Journal Accounting
Inventory Accounting
Tax Accounting
Accrual Accounting
Local Close
Financial Statements
Management Accounting CB8.7
Profit Center Accounting
Cost Center and Internal Order Accounting
Project Accounting
Investment Management
Product Cost Accounting
Profitability Accounting
Transfer Pricing
Corporate Governance CB8.8
Audit Information System
Management of Internal Controls
Risk Management
Whistle Blower Complaints
Segregation of Duties
Talent Management CB8.9
Recruiting
Career Management
Succession Management
Enterprise Learning
Employee Performance Management
Compensation Management
Workforce Process Management CB8.10
Organization Management
Global Employment
Benefits Management
Healthcare Cost Management
Time and Attendance
Payroll and Legal Reporting
HCM Processes & Forms
Employee Administration
Workforce Deployment CB8.11
Project Resource Planning
Resource and Program Management
Retail Scheduling
Corporate Services
Environmental Compliance Management CB8.14
Emissions Management
Compliance for Products
Environment, Health & Safety (EH&S)
Operations Support
Life-Cycle Data Management CB8.16
Document Management
Product Structure Management
Recipe Management
Specification Management
Change and Configuration Management
Project and Portfolio Management CB8.17
Resource and Time Management
Project Execution
Project Accounting
Prototyping and Ramp-Up
Development Collaboration
Project Planning
Indirect Procurement CB8.18
Requisitioning
Purchase Order Management
Receiving
Financial Settlement
Global Trade Services CB8.19
Sanctioned Party List Screening
Export Control
Product Classification
Duty Calculation
Customs Communication Service
Travel Management CB8.12
Travel Request and Pre-trip approval
Travel Planning – Online Booking
Travel and Expense Management
Global Travel Policy Compliance
Travel and Expense Analytics
Holiday Request and Approval
Holiday Planning – Online Booking
Incentive and Commission Management CB8.13
Incentive Business Configuration
Incentive Plan Maintenance
Incentive Processing
Real Estate Management CB8.15
Commercial Real Estate Management
Corporate Real Estate Management
Portfolio Management
Technical Real Estate Management
Support Processes
Trade Document Service
Trade Preference Processing
Restitution Handling
Letter of Credit
Electronic Compliance Reporting
Strategic Planning CB1
Strategy Definition & Integrated Business Planning
CB1.1
Strategy Management
Financial Statement Planning
Brand Planning
Demand Planning
Investment Planning
Time to Market CB2
New Product Development & Introduction CB2.1
Strategic Portfolio Management
Idea & Concept Management
Project Planning & Scoping
Resource & Time Management
Product Devellopment
Prototyping & ramp up
Document Management
Quality Engineering
Source of Supply Management
Supply Network Planning
Market Launch
Integrated Supply Chain Planning CB3
Demand & Supply Planning CB3.1
Distribution Planning
Supply Network Planning
Supply Network Collaboration
Safety Stock Planning
Demand Planning
Responsive Planning CB3.2
Demand Planning
Distribution Planning
Standard Sales Order Processing
Processing Purchase orders
Outbound Processing
Inbound Processing & Receipt Confirmation
Sourcing & Procurement CB4
Strategic Purchasing & Sourcingt CB4.1
Analysing Spend
Vendor Evaluation & Monitoring
Source of Supply Management
Managing Catalogue Content
Analyse Procurement Data
Procure to Pay CB4.2
Supplier Order Collaboration
Requirement Processing
Process Purchase Orders
Invoicing
Demand Fulfilment & Execution CB7
Manufacturing CB7.1
Production Planning
Repetitive Production Planning
Production Scheduling
Manufacturing Execution
Manufacturing, Monitoring & Control
Inbound & Outbound Logistics CB7.2
Cross Docking
Inbound Processing & Receipt Confirmation
Transportation Planning
Transportation Execution
Quality Assurance & Control
Quality Improvement
Outbound Processing
Physical Inventory
Warehousing & Storing
Excise Duties
Sales Execution CB6
Sales Force Managements CB6.1
Account Planning
Trade Promotion Planning
Campaign Planning
Campaign Execution
Visit Planning
Account Planning
Territory Processing
Activity Processing
Activity Scheduling
Quotation Processing
Sales Order Processing
Credit Memo Processing
Recording Time & Labour Data
Travel & Expense Management
Commission Stimulation
Sales Analysis by Territory
Sales Performance Analysis
Complaints and returns Analysis
Campaign Analysis Sales Performance Analysis
Billing Analysis
Order to Cash CB6.2
Account PRocessing
Inquiry Processing
Quotation Processing
Contract PRocessing
Credit Management
Inbound Telesales
Outbound Telesales
Sales Order Processing
SOP B2B
Cash Management
Rebate Agreement Management
Enhanced Rebate Processing
Dispute Resolution
Indirect Sales
Empties Management
Sales Returns
Billing
Direct Store Delivery CB6.3
DSD Order Fulfilment
DSD Visit Planning
Preseller Order taking
Mobile DSD Vansales Processing
Demand Fulfilment & Execution CB7
Manufacturing CB7.1
Adapting Master Data & Posting
Credit Management
Processing Payments
Inbound & Outbound Logisticst CB7.1
Process Daily Reconciliation
Partner Changes
Duplicate Recognition
Duplicate Correction
Manage Financial Inquiries
Manage Deferrals
Manage Contact Centre Disputes
Perform Closing Operations
Catch Weight Management CB7.1
Adapting Master Data & Posting
Credit Management
Processing Payments
Process Daily Reconciliation
Manage Financial Inquiries
Manage Deferrals
Manage Contact Centre Disputes
Perform Closing Operations
Go to Market CB5
Brand Management CB5.1
Brand Management Analytics
Idea & Concept Management
Category Management CB5.2
Category Definition
Category Definition Account view
Assortment & Placement
Trade Promotion Managements CB5.3
Trade Promotion & Planning
Planning for Key Accounts
Trade Promotion Validation
Account Managements CB5.4
Planning for Key Accounts
Account Planning
Trade Promotion PlanningStrategic Portfolio Management
Marketing Planning & Budgeting
Campaign Execution
Scenario Planning
Project Execution
Project Planning & Scoping
Strategy Management
Digital Asset Management
Brand Planning
Category Performance & Analysis
Account Evaluation & Joint Goal setting
Account Review
Promotions & Pricing
Performance Review
Trade Promotion Execution
Trade Promotion Evalution
Planning Account volume with Mobile sales
Account Processing
Listing
Price Management
Contract Processing
Activity Processing
Inquiry Processing
Product & Service Information
Customer Service & Support
Self Service Support
Dispute Resolution
Sales Quotation & Order Analysis
Period-end closing
Calculate & Create Accounts
Manage Losses
Period-end closing
Data Exchange & Legal Requirements CB8
Traceability & Environmental Requirements
Production Planning
Repetitive Production Planning
Production Scheduling
Manufacturing Execution
Manufacturing, Monitoring & Control
Global Data Synchronisation CB8.2
Create or Change Trade items based on materials
Synchronising Data with Data Pool
Processing information
Quality Assurance & Control
Quality Improvement
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