This Slideshare presentation is a partial preview of the full business document. To view and download the full document, please go here:
http://flevy.com/browse/business-document/Collaborative-Process-Mapping-97
The presentation teaches the Collaborative Process Mapping technique. The Collaborative Process Map is a logical representation of an entire business process flow, detailing the actual steps taken, applicable interfaces, decision points, and information flows.
2. 4
What is a Collaborative Process Map (Brown Paper)?
Have you done this before?
Can you name the elements?
Title
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
• xxxxxx
• xxxxxx
Title
As-Is Process Map
xxxx
xxx
xx
• xxxxxx
• xxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/collaborative-process-mapping-97
3. 7
• Standard activity connection with flow direction
• Indicates that flow lines cross each other
• Indicates telephone or other electronic transmission
Connect activities with lines and arrows
Draw the lines on the brown paper itself – first with a pencil (draft), then with a thick black pen
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/collaborative-process-mapping-97
4. 10
On the right-hand side put: summary of
findings, strengths and opportunities
Findings
(Flagged)
BROWN PAPER STANDARDS
- 15 -
PROSJEKT ‘98
T ools - (042) Brown Paper Standards
4:31 am
19/10/94
Findings
Finding one
Finding two
Fin…
…
etc.
Findings
(Flagged)
BROWN PAPER STANDARDS
- 15 -
PROSJEKT ‘98
T ools - (042) Brown Paper Standards
4:31 am
19/10/94
Findings
Finding one
Finding two
Fin…
…
etc.
Strengths
BROWN PAPER STANDARDS
- 15 -
PROSJEKT ‘98
T ools - (042) Brown Paper Standards
4:31 am
19/10/94
Strengths
• Strength one
• Strength two
• Str…
• …
• etc.
Strengths
BROWN PAPER STANDARDS
- 15 -
PROSJEKT ‘98
T ools - (042) Brown Paper Standards
4:31 am
19/10/94
Strengths
• Strength one
• Strength two
• Str…
• …
• etc.
BROWN PAPER STANDARDS
- 15 -
PROSJEKT ‘98
Tools - (042) Brown Paper Standards
4:31 am
19/10/94
Opportunities
• Opportunity one
• Opps two
• Opp…
• …
• etc.
BROWN PAPER STANDARDS
- 15 -
PROSJEKT ‘98
Tools - (042) Brown Paper Standards
4:31 am
19/10/94
Opportunities
• Opportunity one
• Opps two
• Opp…
• …
• etc.
Add background and summaries
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/collaborative-process-mapping-97
5. 13
Logistics
Clearly identify, recruit and prepare people to make
it, i.e:
- owner
- credible experts and users
- facilitator
Prepare materials
- cut / taped brown paper
- post-it’s
- Icon
- Tape
- Glue
Location
- wall space
- strong wallpaper
Time contract (usually a full day)
How do I start?
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/collaborative-process-mapping-97
6. 16
Use action verbs to precisely describe an activity
Seize Order
Check
availability
Send
confirmation
Process
Order
If you find it difficult to use an action verb instead of a noun this indicates
the task could be broken down into more than one process activity
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/collaborative-process-mapping-97
7. 19
The Collaborative Process Map should include facts to enable a
comprehensive evaluation of the process
Don’t Forget to provide information
about:
• Functional roles carrying out each activity
(who does what)
• Input / output that is required
• Checking
• When, by whom, how much time, why
• Approval points / Authority level needed to take decision
• e.g. sign document etc.
• Interface traffic and hand offs
• Mail, telephone, office system, E-mail etc.
• Duplication of work at boundaries
Continued…
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/collaborative-process-mapping-97
8. 22
Some opportunities to look for
$
€
¥
£
‘Dead zones’ – places where work sits, gets
held up (bottle-neck), or gets lost e.g. broken
and ineffective interfaces
Lost time: Apparent (people looking for
work) or Hidden (re-work loops)
Checking, transporting and other non value-
adding activities
Night shift ‘tricks’ and other ‘work-
arounds’ – un-official process that are
used
Duplicated activities
Steps that could be eliminated or
combined
Identify root causes and opportunities—we want to see opportunities that areIdentify root causes and opportunities—we want to see opportunities that are
quantifiable.
This document is a partial preview. Full document download can be found on Flevy:
http://flevy.com/browse/document/collaborative-process-mapping-97
9. 1
Flevy (www.flevy.com) is the marketplace
for premium documents. These
documents can range from Business
Frameworks to Financial Models to
PowerPoint Templates.
Flevy was founded under the principle that
companies waste a lot of time and money
recreating the same foundational business
documents. Our vision is for Flevy to
become a comprehensive knowledge base
of business documents. All organizations,
from startups to large enterprises, can use
Flevy— whether it's to jumpstart projects, to
find reference or comparison materials, or
just to learn.
Contact Us
Please contact us with any questions you may have
about our company.
• General Inquiries
support@flevy.com
• Media/PR
press@flevy.com
• Billing
billing@flevy.com