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Loredana	
  Baranga	
  
@MarketologyUK	
  
#WorkSmarterOnline	
  
Social	
  Media	
  
Masterclass	
  
While	
  we	
  wait	
  for	
  the	
  session	
  to	
  start	
  
www.marketology.me	
  
§  Please	
  introduce	
  yourself	
  (Name,	
  Company,	
  
Job	
  role)	
  
§  How	
  are	
  you	
  currently	
  using	
  Social	
  Media	
  
plaAorms?	
  	
  	
  
§  What	
  are	
  you	
  hoping	
  to	
  learn	
  today?	
  
Learning	
  from	
  each	
  other	
  
www.marketology.me	
  
•  Share	
  examples	
  of	
  your	
  success	
  (and	
  
challenges!)	
  	
  
•  Ask	
  as	
  many	
  quesIons	
  as	
  you	
  need	
  
•  Carry	
  the	
  collaboraIon/partnership	
  outside	
  
this	
  event	
  
IntroducIons	
  	
  
www.marketology.me	
  
§  Chartered	
  Marketer	
  
§  With	
  a	
  passion	
  for	
  Social	
  
Media	
  
§  Founder	
  of	
  Marketology	
  
§  Helping	
  SME’s	
  and	
  
solopreneurs	
  outsmart	
  online	
  
their	
  compeIIon,	
  influence	
  
and	
  communicate	
  beQer	
  	
  
§  Focusing	
  on	
  teaching	
  and	
  
consultancy	
  
IntroducIons	
  	
  -­‐	
  Marketology	
  
www.marketology.me	
  
§  Mixing	
  the	
  right	
  ingredients	
  for	
  the	
  right	
  
customer	
  base	
  
§  Markelology’s	
  ambiIon	
  is	
  to	
  simplify	
  social	
  
media	
  for	
  it’s	
  customers	
  	
  
§  Our	
  brand	
  essence	
  is	
  ‘bringing	
  businesses	
  to	
  
life’	
  
§  We	
  offer	
  services	
  such	
  as:	
  	
  
•  Social	
  Media	
  MarkeIng	
  	
  
•  SEO	
  
•  Wordpress	
  websites	
  
Marketology	
  –	
  what	
  makes	
  us	
  different	
  
www.marketology.me	
  
§  We	
  work	
  alongside	
  our	
  clients	
  	
  
	
  
§  We	
  digitally	
  empower	
  clients	
  so	
  that	
  they	
  are	
  
confident	
  to	
  deliver	
  solo	
  when	
  required	
  
§  Clients	
  include	
  small	
  businesses	
  and	
  
solopreneurs	
  	
  
Topics	
  covered	
  
First	
  Session	
  
Ø  Intro	
  to	
  Social	
  media	
  
	
  
ü  Planning,	
  planning,	
  planning	
  
	
  
ü  4	
  E’s	
  model	
  of	
  Social	
  Media	
  
	
  
Ø  Facebook	
  	
  
Ø  TwiAer	
  
Ø  11:30	
  –	
  11:50	
  Coffee	
  break	
  
	
  
Second	
  Session	
  
§  Pinterest	
  
§  Instagram	
  	
  
§  LinkedIn	
  
§  Google+	
  
§  YouTube	
  
§  	
  Other	
  PlaPorms	
  
ü  Periscope	
  
ü  Snapchat	
  
ü  Vine	
  
www.marketology.me	
  
What	
  is	
  Social	
  Media?	
  	
  
www.marketology.me	
  
Benefits	
  of	
  Social	
  Media	
  MarkeIng	
  
www.marketology.me	
  
Source:	
  Social	
  Media	
  Examiner,	
  2014	
  
Where	
  are	
  you	
  now?	
  
www.marketology.me	
  
Your	
  
Brand	
  
Where	
  are	
  you	
  now?	
  
www.marketology.me	
  
ANALYSE	
  
Do	
  you	
  test	
  what’s	
  
working	
  and	
  what	
  is	
  
not	
  working	
  on	
  your	
  
business	
  pages?	
  	
  
What	
  do	
  you	
  want	
  	
  
to	
  achieve?	
  
PLAN	
  
ENGAGE	
  
Think	
  of	
  your	
  objecIves	
  before	
  diving	
  in	
  
Research	
  	
  
what’s	
  being	
  said	
  
and	
  by	
  whom?	
  
LISTEN	
   How	
  do	
  you	
  
engage?	
  
www.marketology.me	
  
Source:	
  Carvill	
  M.,	
  Taylor	
  D.	
  –	
  The	
  business	
  of	
  being	
  Social,	
  2013	
  
4	
  E’s	
  Model	
  in	
  Social	
  Media	
  
Educate	
  
•  Focus	
  on	
  providing	
  valuable	
  informaIon	
  to	
  your	
  
clients	
  that	
  helps	
  them	
  understand	
  what	
  you	
  
offer	
  
Empower	
  
•  Make	
  your	
  audience	
  feel	
  empowered	
  
•  Provide	
  simple	
  Ips	
  and	
  tricks	
  that	
  help	
  your	
  
audience.	
  	
  
Entertain	
  
•  We	
  socialize	
  on	
  social	
  media!	
  	
  
•  Create	
  content	
  that	
  helps	
  your	
  audience	
  to	
  
unwind	
  and	
  just	
  a	
  simple	
  picture,	
  infographic	
  or	
  
video	
  can	
  take	
  a	
  dry	
  and	
  boring	
  status	
  update	
  to	
  
the	
  post	
  of	
  the	
  week	
  
Engage	
  
•  Create	
  content	
  that	
  requires	
  your	
  audience	
  to	
  
give	
  you	
  feedback,	
  leave	
  comments	
  and	
  express	
  
their	
  opinions	
  
Educate	
  
Empower	
  
Entertain	
  
.	
  
Engage	
  
www.marketology.me	
  
Content	
  Hub	
  
Your	
  brand	
   What	
  can	
  great	
  content	
  achieve	
  
•  Educates	
  customers	
  
•  AQract	
  new	
  leads	
  
•  Establish	
  your	
  credibility,	
  trust	
  &	
  
authority	
  in	
  your	
  market	
  
•  Tells	
  your	
  story	
  
•  Brings	
  leads	
  to	
  the	
  sales	
  funnel	
  
•  Builds	
  Buzz	
  via	
  Social	
  networks	
  
•  Build	
  a	
  base	
  of	
  fans	
  and	
  inspire	
  
them	
  
www.marketology.me	
  
Content	
  
Hub	
  
How	
  to	
  start	
  building	
  a	
  community	
  
www.marketology.me	
  
Content	
  Hub	
  -­‐	
  Schedule	
  a	
  calendar	
  	
  
	
  
•  Schedule	
  a	
  calendar	
  of	
  events	
  to	
  create	
  
content	
  around	
  (See	
  the	
  resources	
  hub	
  on	
  
Marketology	
  website	
  or	
  Marketology	
  Hubbub	
  
Facebook	
  Group)	
  	
  
•  Include	
  industry	
  events	
  	
  
•  Fun	
  ideas:	
  hQps://twiQer.twimg.com/
OwnTheMoment	
  	
  
•  hQps://www.daysoiheyear.com/	
  	
  
•  DaysoiheYear	
  www.daysoiheyear.com	
  
www.marketology.me	
  
Customize	
  your	
  social	
  media	
  wriIng	
  
www.marketology.me	
  
•  Facebook’s	
  target	
  audience:	
  
Ø Facebook	
  is	
  a	
  more	
  personal	
  social	
  network	
  
Ø Facebook	
  has	
  strong	
  and	
  dedicated	
  communiIes	
  which	
  have	
  a	
  
strong	
  sense	
  of	
  belongingness	
  
•  TwiAer’s	
  target	
  audience:	
  
Ø Precise	
  and	
  to	
  the	
  point	
  messages	
  
Ø Links	
  which	
  they	
  can	
  refer	
  to	
  
Ø Using	
  Hashtags	
  to	
  target	
  group	
  related	
  discussion	
  
•  LinkedIn’s	
  target	
  audience	
  
Ø It	
  is	
  a	
  network	
  for	
  working	
  professionals	
  
Ø People	
  search	
  for	
  new	
  job	
  and	
  career	
  opportuniIes	
  on	
  LinkedIn	
  
Ø Post	
  which	
  help	
  people	
  in	
  their	
  careers	
  
Ø Post	
  related	
  to	
  industry	
  specific	
  topics	
  
	
  
www.marketology.me	
  
Source:	
  hQp://
socialmediaweek.org/blog/
2015/06/content-­‐facebook-­‐
twiQer-­‐linkedin/	
  
	
  
Gemng	
  the	
  basics	
  right	
  on	
  all	
  plaAorms	
  
	
  
www.marketology.me	
  
Admin	
  tools	
  
This	
  Week	
  
stats	
  
Gemng	
  the	
  basics	
  right	
  on	
  all	
  plaAorms	
  
	
  
§  Make	
  sure	
  you	
  have	
  your	
  About	
  Us	
  secIon	
  is	
  
filled	
  in	
  	
  
§  Include	
  key	
  words	
  and	
  hashtags	
  
§  Include	
  your	
  URL	
  
§  Provides	
  a	
  snapshot	
  of	
  your	
  brand	
  	
  
§  Have	
  the	
  same	
  cover	
  and	
  logo	
  across	
  all	
  
plaAorms	
  	
  
§  Get	
  your	
  branding	
  right	
  
www.marketology.me	
  
About	
  us	
  secIon	
  
www.marketology.me	
  
§  What	
  you	
  do	
  
	
  
§  Your	
  USP	
  
	
  
§  Offers	
  
	
  
§  IncenIves	
  
	
  
§ Draw	
  aQenIon	
  to	
  your	
  	
  
Ø 	
  apps/videos/compeIIons/sales	
  	
  
	
  
#	
  #	
  #	
  #	
  #	
  #	
  #	
  #	
  #	
  #	
  #	
  #	
  #	
  #	
  #	
  
www.marketology.me	
  
#	
  Hashtags	
  
•  Use	
  them	
  in	
  moderaIon,	
  no	
  more	
  that	
  1-­‐2	
  #’s	
  
per	
  post	
  
•  Is	
  a	
  great	
  way	
  to	
  get	
  aQenIon	
  
	
  
Facebook	
  
www.marketology.me	
  
Why	
  should	
  you	
  use	
  Facebook	
  	
  
www.marketology.me	
  
Recent	
  changes	
  to	
  Facebook	
  
•  Organic	
  reach	
  conInues	
  to	
  fall	
  	
  
•  Ad	
  opIons	
  increase,	
  account	
  structure	
  
updated	
  	
  
•  Big	
  push	
  on	
  video	
  (high	
  reach)	
  
•  CTA	
  on	
  cover	
  image	
  can	
  be	
  to	
  “Watch	
  Video”	
  	
  	
  
www.marketology.me	
  
Recent	
  changes	
  to	
  Facebook	
  cont	
  
•  Clamping	
  down	
  on	
  “promoIonal”	
  content	
  (Jan	
  15)	
  
•  	
  Algorithm	
  favouring	
  unique	
  content	
  that	
  it	
  
deems	
  high	
  quality	
  
•  Memes	
  and	
  spammy	
  (clickbait)	
  content	
  
penalised	
  
www.marketology.me	
  
Storytell	
  on	
  Facebook	
  
•  The	
  like	
  buQon	
  was	
  originally	
  to	
  be	
  called	
  the	
  
‘Awesome’	
  buQon	
  
•  IniIally	
  the	
  photo	
  sharing	
  was	
  rejected	
  
§  Facebook	
  alone	
  has	
  1.44	
  billion	
  Monthly	
  acIve	
  
users	
  (Source:	
  Facebook	
  April	
  2015)	
  
Ø 1.25	
  billion	
  mobile	
  acIve	
  users	
  
www.marketology.me	
  
Facebook	
  –	
  Pages	
  vs	
  Groups	
  
•  Profiles	
  
•  	
  Pages	
  	
  
§ For	
  99%	
  of	
  brands	
  
	
  § In-­‐built	
  analyIcs	
  
	
  § Can	
  adverIse	
  Pages	
  
	
  § Arguably	
  beQer	
  branded	
  for	
  businesses	
  	
  
§ Allow	
  for	
  apps	
  	
  
•  Groups	
  
§  Member	
  communiIes	
  –	
  great	
  for	
  Q&A,	
  tech	
  support	
  
§  Great	
  visibility	
  in	
  newsfeed	
  
§  Can	
  be	
  closed	
  or	
  limit	
  access	
  (even	
  enables	
  paid-­‐for	
  access)	
  
§  Searchable	
  
§  Collaborate	
  on	
  documents	
  	
  
www.marketology.me	
  
Ways	
  to	
  increase	
  engagement	
  
www.marketology.me	
  
•  Update	
  your	
  cover	
  photo	
  oien	
  	
  
	
  
•  Include	
  a	
  CTA	
  to	
  your	
  product	
  
•  Make	
  use	
  of	
  #FacebookFriday	
  tread	
  
•  Draw	
  aQenIon	
  to	
  news,	
  compeIIons,	
  
changes	
  	
  
Ways	
  to	
  increase	
  engagement	
  
www.marketology.me	
  
	
  
Ways	
  to	
  increase	
  engagement	
  
www.marketology.me	
  
	
  
Ways	
  to	
  increase	
  engagement	
  cont.	
  
www.marketology.me	
  
•  Share	
  exclusive	
  offers	
  	
  
•  Run	
  a	
  contest	
  	
  
•  Celebrate	
  milestones	
  
•  Interact	
  with	
  other	
  Facebook	
  pages	
  
•  Tagging	
  to	
  extend	
  reach	
  	
  
•  Show	
  the	
  human	
  side	
  of	
  the	
  brand	
  	
  
Get	
  the	
  Facebook	
  engagement	
  going	
  
www.marketology.me	
  
3	
  Q’s	
  for	
  Engagement	
  
•  Use	
  Quotes	
  
Ø www.brainyquoted	
  
Ø www.goodreads.com/quotes	
  
Ø Use	
  www.Canva.com	
  
Ø Picmonkey	
  	
  
•  Use	
  Ques[ons	
  	
  
Ø Ask	
  their	
  opinion,	
  pick	
  their	
  brain	
  
Ø Ask	
  for	
  feedback	
  
Ø IntroducIon	
  tread	
  i.e.	
  where	
  in	
  the	
  world	
  are	
  you?	
  	
  
•  Use	
  Quandaries	
  	
  
	
  
	
  
Use	
  Facebook	
  to	
  build	
  your	
  list	
  
www.marketology.me	
  
•  Build	
  an	
  irresisIble	
  freebie	
  
•  Create	
  a	
  separate	
  signup	
  page	
  just	
  for	
  your	
  
freebie	
  
•  Shrunk	
  the	
  link	
  with	
  bitly.com	
  
•  Post	
  a	
  teaser	
  everywhere	
  	
  
•  Use	
  Boost	
  your	
  post	
  or	
  FB	
  Ads	
  to	
  promote	
  it	
  
Rapid	
  Response	
  
www.marketology.me	
  
•  People	
  expect	
  24/7	
  rapid	
  response	
  on	
  social	
  
media.	
  Make	
  sure	
  you	
  prioriIse	
  this	
  channel	
  
	
  	
  
•  Don’t	
  post	
  unless	
  you	
  have	
  something	
  relevant	
  to	
  
say	
  
•  Posts	
  with	
  poor	
  engagement	
  will	
  damage	
  your	
  
Edgerank	
  
•  7%	
  of	
  brand	
  posts	
  are	
  considered	
  spam	
  	
  
When	
  to	
  post	
  
www.marketology.me	
  
•  When	
  your	
  audience	
  is	
  online	
  	
  
•  Don’t	
  neglect	
  evenings	
  and	
  weekends	
  which	
  
are	
  oien	
  Imes	
  when	
  other	
  brands	
  are	
  not	
  
posIng	
  but	
  users	
  are	
  online	
  	
  
•  If	
  you	
  work	
  in	
  mulIple	
  Imezones	
  either	
  
choose	
  a	
  Ime	
  to	
  post	
  when	
  most	
  of	
  your	
  
market	
  is	
  online	
  
When	
  to	
  post	
  
www.marketology.me	
  
Edgerank	
  
www.marketology.me	
  
•  Every	
  bit	
  of	
  FB	
  content	
  is	
  known	
  as	
  an	
  “edge”	
  
•  The	
  newsfeed	
  isn’t	
  really	
  a	
  feed	
  of	
  news,	
  
instead	
  it’s	
  a	
  chart	
  of	
  the	
  most	
  ‘important’	
  
Edges	
  which	
  are	
  determined	
  by	
  the	
  EdgeRank	
  
Algorithm.	
  
•  ReacIons	
  to	
  the	
  post	
  itself	
  also	
  affect	
  reach	
  –	
  
clicks,	
  likes,	
  comments,	
  shares	
  	
  
	
  
Edgerank	
  loves	
  
www.marketology.me	
  
§  Posts	
  with	
  lots	
  of	
  comments	
  
§  Posts	
  with	
  lots	
  of	
  likes	
  and	
  shares	
  
§  Post	
  types	
  that	
  users	
  seem	
  to	
  prefer	
  more	
  than	
  
others	
  (e.g.,	
  photo,	
  video,	
  or	
  status	
  update)	
  
§  Posts	
  that	
  reference	
  a	
  trending	
  topic	
  
§  Posts	
  that	
  receive	
  a	
  high	
  volume	
  of	
  likes,	
  
comments,	
  or	
  shares	
  in	
  a	
  short	
  Ime	
  
§  Link	
  posts	
  
§  Videos	
  uploaded	
  to	
  Facebook	
  that	
  receive	
  a	
  large	
  
number	
  of	
  views	
  or	
  extended	
  viewing	
  duraIon	
  
Edgerank	
  loves	
  more	
  
www.marketology.me	
  
•  Posts	
  that	
  tag	
  other	
  pages	
  within	
  the	
  text	
  
•  Posts	
  that	
  are	
  liked	
  or	
  commented	
  on	
  by	
  one’s	
  
friends	
  
•  Posts	
  from	
  pages	
  that	
  one	
  interacts	
  with	
  oien	
  
•  Post	
  types	
  that	
  one	
  interacts	
  with	
  oien	
  
•  Posts	
  from	
  pages	
  with	
  complete	
  profile	
  
informaIon	
  
•  Links	
  that	
  have	
  not	
  been	
  posted	
  before	
  
Edgerank	
  -­‐	
  Doesn’t	
  like!	
  
www.marketology.me	
  
•  Frequently	
  circulated	
  content	
  and	
  repeated	
  
posts	
  	
  
•  Like-­‐baiIng	
  	
  
•  Posts	
  that	
  include	
  spammy	
  links	
  	
  
•  Posts	
  that	
  are	
  frequently	
  hidden	
  or	
  reported	
  
(a	
  sign	
  of	
  low	
  quality)	
  	
  
•  Posts	
  that	
  contain	
  the	
  words	
  “like,	
  comment,	
  
or	
  share”	
  	
  
Edgerank	
  -­‐	
  Doesn’t	
  like!	
  
www.marketology.me	
  
•  Posts	
  with	
  unusual	
  engagement	
  paQerns	
  (a	
  like-­‐
baiIng	
  signal)	
  	
  
•  Posts	
  that	
  receive	
  negaIve	
  feedback	
  categorizes	
  
as	
  “meme	
  content”	
  	
  
•  Posts	
  that	
  are	
  classified	
  as	
  memes	
  by	
  Facebook’s	
  
visual	
  analysis	
  of	
  overlayed	
  text	
  on	
  image	
  	
  
•  Recent	
  Update:	
  	
  
Ø Passive	
  fans	
  of	
  a	
  parIcular	
  Facebook	
  page	
  may	
  see	
  
that	
  page’s	
  posts	
  bundled	
  together	
  in	
  the	
  News	
  Feed,	
  
such	
  that	
  the	
  user	
  would	
  need	
  to	
  click	
  a	
  link	
  to	
  see	
  
more	
  from	
  the	
  page	
  
How	
  to	
  beat	
  Edgerank	
  
www.marketology.me	
  
•  Know	
  which	
  types	
  of	
  content	
  are	
  allocated	
  beQer	
  
reach	
  
Ø Links	
  
Ø Plain	
  text	
  status	
  updates	
  
Ø Facebook	
  Video	
  	
  
•  The	
  first	
  few	
  minutes	
  are	
  crucial	
  so	
  post	
  at	
  a	
  good	
  
[me	
  
•  Get	
  colleagues/friends	
  to	
  engage	
  with	
  content	
  
•  Pay	
  for	
  visibility	
  
•  Be	
  aware	
  of	
  Edgerank	
  killers	
  –	
  words	
  like	
  “Like”,	
  
“Share”,	
  “Comment”	
  	
  
	
  
Choose	
  your	
  content	
  wisely	
  
www.marketology.me	
  
Average	
  Organic	
  Reach	
  stats	
  from	
  a	
  recent	
  study	
  by	
  
Socialbakers:	
  
	
  
•  Video	
  post:	
  8.7%	
  
•  Status	
  update:	
  5.8%	
  	
  
•  Link	
  post:	
  5.3%	
  	
  
•  Photo	
  post:	
  3.7%	
  	
  
	
  
[Date	
  Range:	
  Oct	
  1,	
  2014	
  to	
  Feb	
  4,	
  2015.	
  Data:	
  Sample	
  consisted	
  4,445	
  brand	
  pages	
  with	
  670,000+	
  
posts.]	
  	
  
	
  
How	
  to	
  create	
  Facebook	
  Ads	
  
www.marketology.me	
  
•  Ads	
  Manager	
  (the	
  “naIve”	
  ads	
  creaIon	
  tool)	
  
•  Mobile	
  Ads	
  Manager	
  
•  Boost	
  Post	
  BuQon	
  
•  Power	
  Editor	
  Plugin	
  	
  
	
  
20%	
  text	
  rule	
  
www.marketology.me	
  
Power	
  Editor	
  
www.marketology.me	
  
•  A	
  Chrome	
  app	
  for	
  creaIng	
  content	
  and	
  ads	
  
•  More	
  control	
  over	
  your	
  content	
  
•  More	
  opIons	
  for	
  content,	
  targeIng	
  and	
  
budget	
  	
  
•  New	
  features	
  rolled	
  out	
  here	
  first	
  
•  Call	
  to	
  acIon	
  buQons	
  
•  MulI-­‐product	
  ads	
  
•  More	
  control	
  over	
  different	
  elements	
  
Power	
  Editor	
  
www.marketology.me	
  
•  More	
  accurate	
  targeIng	
  counts	
  	
  
•  Write	
  more	
  copy	
  in	
  some	
  ad	
  types	
  (500	
  rather	
  
than	
  90	
  characters	
  in	
  desktop	
  newsfeed,	
  110	
  
rather	
  than	
  25	
  in	
  mobile)	
  	
  
•  16	
  reasons	
  to	
  use	
  Power	
  Editor
hQps://thedigiteraI.com/16-­‐reasons-­‐us	
  	
  
•  Helpful	
  gemng	
  started	
  in	
  Power	
  Editor	
  guide	
  
here	
  hQps://blog.kissmetrics.com/new-­‐facebook-­‐power-­‐editor/	
  	
  
TwiAer	
  
www.marketology.me	
  
Spin	
  your	
  story	
  -­‐	
  TwiQer	
  
www.marketology.me	
  
•  650	
  mil	
  registered	
  users	
  
•  302m	
  monthly	
  acIve	
  users	
  worldwide	
  
•  500	
  mil	
  tweets	
  sent	
  each	
  day	
  
•  14.8m	
  UK	
  monthly	
  acIve	
  users	
  
•  80%	
  of	
  acIve	
  users	
  are	
  on	
  mobile	
  	
  
•  Growth	
  is	
  slowing	
  considerably	
  	
  
	
  	
  
Spin	
  your	
  story	
  
www.marketology.me	
  
Use	
  TwiQer	
  if	
  
www.marketology.me	
  
•  You	
  have	
  frequent	
  updates	
  /	
  content	
  with	
  a	
  
‘Imeliness’	
  factor	
  	
  
•  If	
  customers	
  would	
  expect	
  to	
  receive	
  service	
  
there	
  	
  
•  If	
  customers	
  are	
  themselves	
  acIve	
  on	
  TwiQer	
  	
  
•  Market	
  research	
  or	
  monitoring	
  
ü CompeItors	
  
ü OpportuniIes	
  
+/-­‐	
  senIment	
  	
  
ü Outreach	
  
•  You’ve	
  got	
  something	
  to	
  say	
  of	
  actual	
  value...	
  	
  
	
  
Spin	
  your	
  story	
  
www.marketology.me	
  
Spin	
  your	
  story	
  
www.marketology.me	
  
•  Breaking	
  news	
  
•  Time-­‐sensiIve	
  comms	
  
•  Consumer	
  /	
  follower	
  /	
  influencer	
  outreach	
  
•  RetweeIng	
  your	
  customers’	
  content!	
  
•  Hashtags	
  and	
  trending	
  topics	
  
•  Social	
  TV	
  –	
  tweeIng	
  while	
  watching	
  telly	
  	
  
•  Customer	
  support	
  	
  
	
  
TwiQer	
  is	
  becoming	
  more	
  like	
  Facebook	
  
www.marketology.me	
  
•  Organic	
  reach	
  is	
  appalling:	
  way	
  less	
  than	
  5%	
  
•  Increasingly	
  pay-­‐to-­‐play,	
  so	
  bear	
  this	
  in	
  mind!	
  
•  Facebook-­‐esque	
  algorithm	
  in	
  the	
  pipeline	
  
•  New	
  ad	
  targeIng	
  opIons,	
  much	
  like	
  Facebook	
  	
  
•  It’s	
  even	
  beginning	
  to	
  look	
  	
  
a	
  lot	
  like	
  Facebook	
  	
  
Remember	
  	
  
www.marketology.me	
  
•  You	
  don’t	
  have	
  to	
  be	
  on	
  TwiQer	
  
•  There	
  are	
  no	
  hard	
  rules	
  on	
  what	
  businesses	
  
should	
  or	
  shouldn’t	
  	
  
•  For	
  example,	
  Apple	
  are	
  generally	
  secreIve	
  
and	
  have	
  nothing	
  of	
  real	
  interest	
  to	
  tweet,	
  so	
  
they	
  don’t	
  	
  
•  Focus	
  on	
  being	
  smart	
  with	
  your	
  resources	
  
•  Use	
  	
  Tweetreach	
  to	
  	
  find	
  out	
  how	
  far	
  your	
  
tweets	
  travelled	
  
	
  
Spin	
  your	
  story	
  -­‐	
  Example	
  
www.marketology.me	
  
•  Post	
  [tle	
  ‘	
  New	
  blog	
  Post’	
  :	
  New	
  blog	
  post:	
  A	
  beginner’s	
  guide	
  to	
  Lead	
  
generaIon	
  with	
  Social	
  Media	
  www….	
  
o  Same	
  day	
  as	
  the	
  post,	
  same	
  Ime	
  
•  Ask	
  a	
  ques[on:	
  Are	
  you	
  wondering	
  how	
  to	
  use	
  #Social	
  media	
  to	
  drive	
  
leads	
  for	
  your	
  business?	
  www.marketolgoy.me	
  
o  Same	
  day	
  as	
  post,	
  3	
  h	
  later	
  
•  Cite	
  a	
  fact:	
  71%	
  of	
  adults	
  now	
  use	
  Facebook	
  Here	
  is	
  how	
  to	
  get	
  started	
  	
  
•  Share	
  Day	
  aier	
  the	
  post	
  
•  Share	
  a	
  quote:	
  Done	
  right,	
  Social	
  media	
  can	
  be	
  an	
  extremely	
  powerful	
  tool	
  
for	
  lead	
  generaIon	
  here	
  are	
  few	
  Ips	
  …	
  	
  
o  A	
  week	
  aier	
  the	
  post	
  
•  Add	
  intrigue:	
  See	
  how	
  one	
  company	
  generated	
  unique	
  leads	
  from	
  a	
  single	
  
Facebook	
  post	
  	
  
o  A	
  month	
  aier	
  the	
  post	
  
What	
  are	
  TwiQer	
  cards	
  
www.marketology.me	
  
•  Drive	
  traffic	
  to	
  your	
  website	
  using	
  	
  
o rich	
  photos	
  	
  
o Videos	
  	
  
o media	
  experience	
  	
  
	
  
•  Add	
  few	
  lines	
  of	
  HTML	
  to	
  your	
  webpage	
  
§  You	
  will	
  need:	
  
q TwiQer	
  account	
  
q Mail	
  Chimp	
  Account	
  	
  
q Wordpress	
  website	
  
	
  
TwiQer	
  Cards	
  
www.marketology.me	
  
3	
  types	
  of	
  TwiQer	
  cards	
  can	
  ask	
  your	
  audience	
  
to	
  do	
  things	
  like:	
  	
  
Ø Sign	
  up	
  for	
  an	
  email	
  list	
  
Ø Register	
  at	
  a	
  website	
  
Ø View	
  and	
  use	
  a	
  coupon	
  
Ø Visit	
  a	
  landing	
  page	
  	
  
Ø Install	
  an	
  app	
  
...without	
  them	
  needing	
  to	
  leave	
  TwiQer	
  
GeneraIng	
  TwiQer	
  cards	
  
www.marketology.me	
  
•  Add	
  tags	
  to	
  your	
  website	
  template	
  
•  If	
  you	
  use	
  Wordpress	
  you	
  can	
  turn	
  TwiQer	
  
cards	
  on	
  in	
  Yoast	
  plugin	
  (free)	
  	
  
•  If	
  you	
  already	
  have	
  Facebook	
  Open	
  Graph	
  tags	
  
in	
  your	
  website	
  TwiQer	
  can	
  use	
  most	
  of	
  those	
  
(see	
  lei)	
  	
  
•  But	
  twiAer:card	
  and	
  twiAer:site	
  are	
  crucial	
  
tags	
  to	
  include	
  (you	
  cannot	
  get	
  approval	
  
without)	
  	
  
	
  
TwiQer	
  Ads	
  
www.marketology.me	
  
TwiQer	
  Ads	
  
www.marketology.me	
  
TwiQer	
  Ads	
  
www.marketology.me	
  
#	
  Hashtags	
  
www.marketology.me	
  
How	
  you	
  can	
  adapt	
  a	
  trendy	
  #:	
  
#SomeImesYouHaveTo	
  
•  A	
  cheese	
  shop:	
  #SomeImesYouHaveTo	
  eat	
  a	
  
slice	
  of	
  cheddar	
  
•  A	
  fitness	
  club:	
  #SomeImesYouHaveTo	
  use	
  
sauna	
  as	
  an	
  incenIve	
  
•  A	
  lawyer:	
  #SomeImesYouHaveTo	
  all	
  a	
  lawyer	
  
to	
  make	
  your	
  problem	
  go	
  away	
  
Best	
  media	
  to	
  Tweet	
  
www.marketology.me	
  
•  Tweet	
  with	
  naIve	
  (uploaded)	
  photo	
  aQached	
  
•  Tweet	
  with	
  supported	
  ‘player’media	
  	
  
Ø 	
  Vine,	
  YouTube,	
  SoundCloud,	
  SlideShareetc	
  
•  Website	
  card	
  tweet	
  	
  
•  Lead	
  generaIon	
  
•  App	
  card	
  tweet	
  
Best	
  media	
  to	
  Tweet	
  
www.marketology.me	
  
Source:	
  hQp://danzarrella.com/use-­‐images-­‐on-­‐
twiQer-­‐to-­‐get-­‐more-­‐retweets.html	
  
In	
  conclusion	
  
www.marketology.me	
  
•  TwiQer	
  allows	
  you	
  to	
  iniIate	
  relaIonships	
  with	
  your	
  
customer	
  
•  TwiQer	
  sIll	
  the	
  only	
  plaAorm	
  where	
  you	
  can	
  jump	
  into	
  a	
  
conversaIon	
  unannounced	
  and	
  no	
  one	
  thinks	
  you	
  are	
  a	
  
stalker	
  J	
  	
  
•  You	
  don’t	
  have	
  to	
  wait	
  for	
  permission	
  to	
  show	
  how	
  much	
  
you	
  care	
  
•  You	
  can	
  use	
  powerful	
  TwiQer	
  search	
  engine	
  to	
  find	
  people	
  
who	
  are	
  talking	
  about	
  topics	
  	
  
	
  
www.marketology.me	
  
Meerkat	
  vs	
  Periscope	
  
www.marketology.me	
  
Periscope	
  conInued	
  	
  
www.marketology.me	
  
Periscope	
  
www.marketology.me	
  
•  Launched	
  26th	
  March	
  2015	
  
•  	
  1m	
  signups	
  within	
  first	
  10	
  days	
  source:	
  (TwiQer	
  
press	
  office)	
  	
  
•  Currently	
  >1.6m	
  accounts	
  source:(Periscope	
  
followers	
  
•  1m	
  Periscope	
  broadcasts	
  tweeted	
  in	
  first	
  month	
  
vs.480k	
  Meerkat	
  
Ø 	
  68%male	
  
Ø 32%	
  female	
  	
  
•  Top	
  3	
  countries:	
  USA,	
  UK,	
  Turkey	
  
Top	
  Ips	
  to	
  get	
  started	
  on	
  Periscope	
  
www.marketology.me	
  
•  Get	
  your	
  bio	
  sorted	
  
•  Have	
  the	
  same	
  picture	
  across	
  all	
  networks	
  
•  Pre-­‐promote	
  your	
  broadcast	
  
•  Encourage	
  people	
  to	
  view	
  your	
  broadcast	
  
•  Create	
  great	
  interesIng	
  content	
  that	
  will	
  follow	
  
the	
  4E’s	
  of	
  CommunicaIon	
  on	
  Social	
  media	
  
Let’s	
  have	
  a	
  go	
  at	
  it!	
  	
  
www.marketology.me	
  
Periscope	
  Top	
  Tips	
  
www.marketology.me	
  
•  Title	
  –	
  start	
  broadcast	
  with	
  a	
  catchy	
  Itle	
  
•  	
  Hashtags,@menIons	
  all	
  work	
  	
  
•  Share	
  on	
  twiQer,	
  make	
  sure	
  you	
  Ick	
  the	
  auto	
  
Tweet	
  
•  Announce	
  your	
  broadcast	
  to	
  your	
  audience	
  via	
  
Facebook,	
  twiQer	
  with	
  a	
  Ime	
  and	
  a	
  specific	
  date	
  
•  Tell	
  your	
  audience	
  to	
  share	
  it	
  online	
  
•  Don’t	
  stream	
  copyrighted	
  material	
  
Snapchat	
  
www.marketology.me	
  
Who	
  is	
  using	
  Snapchat	
  
www.marketology.me	
  
Pinterest	
  
www.marketology.me	
  
Glam	
  it	
  up	
  on	
  Pinterest	
  
www.marketology.me	
  
•  Launched	
  March	
  2010	
  
•  85%	
  of	
  users	
  are	
  women	
  of	
  which	
  50%	
  have	
  
children	
  
•  Grew	
  379,599%	
  in	
  2012	
  
•  The	
  most	
  repinned	
  pin	
  is	
  a	
  recipe	
  for	
  Garlic	
  
cheese	
  bread	
  	
  
Pinterest	
  Sharing	
  
www.marketology.me	
  
OpportuniIes	
  
www.marketology.me	
  
•  Highly	
  visual–	
  can	
  make	
  impact	
  
•  PotenIal	
  SEO	
  benefit	
  	
  
•  Drive	
  referral	
  traffic	
  back	
  to	
  your	
  site	
  
•  Pinning	
  contests	
  to	
  grow	
  followers	
  
•  Demographics	
  a	
  good	
  fit	
  for	
  some	
  brands	
  
•  Reach	
  is	
  free	
  but	
  not	
  for	
  long	
  	
  	
  
Content	
  
www.marketology.me	
  
•  Publish	
  pinnable	
  content	
  to	
  your	
  content	
  hub	
  
	
  
•  OpImise	
  image	
  sizes	
  in	
  the	
  toolkit	
  
•  Add	
  the	
  Pin	
  It	
  buQon	
  to	
  your	
  website	
  	
  	
  
•  Adjust	
  tacIcs	
  weekly/monthly/quarterly	
  to	
  
ensure	
  they’re	
  seasonally	
  relevant	
  	
  
Pinning	
  ConsideraIons	
  
•  Pin	
  from	
  website	
  rather	
  than	
  upload	
  (Image	
  automaIcally	
  
becomes	
  a	
  backlink)	
  	
  
•  600	
  pixels	
  wide	
  minimum	
  	
  
•  Food,	
  recipes,	
  clothes,	
  weddings,	
  art	
  &	
  crai	
  are	
  most	
  popular	
  
•  Clean,	
  striking	
  product	
  shots	
  on(white(backgrounds(	
  
•  The	
  most	
  engaging	
  clicked	
  images	
  are	
  the	
  long	
  ones	
  	
  
•  Don’t	
  skimp	
  on	
  capIons	
  	
  
ü  Use	
  all	
  appropriate	
  hashtags	
  
ü  Keywords	
  preferably	
  near	
  the	
  beginning	
  
ü  This	
  is	
  how	
  your	
  pins	
  are	
  discovered	
  in	
  searches	
  
ü  Don’t	
  just	
  copy	
  and	
  paste	
  from	
  product	
  pages	
  (this	
  will	
  kill	
  your	
  SEO	
  
Pinterest	
  CompeIIon	
  
www.marketology.me	
  
ASOS	
  
www.marketology.me	
  
ASOS	
  
www.marketology.me	
  
ASOS	
  
www.marketology.me	
  
Pinterest	
  Ips	
  
www.marketology.me	
  
•  Pinterest	
  focused	
  emails	
  encourage	
  others	
  to	
  
share	
  your	
  content	
  and	
  reach	
  a	
  broader	
  audience	
  
•  Feature	
  images	
  from	
  popular	
  pins	
  in	
  your	
  emails	
  
•  Include	
  clear	
  calls	
  to	
  acIon	
  such	
  us:	
  
	
  ‘Follow	
  as	
  on	
  Pinterest’	
  or	
  ‘Give	
  it	
  a	
  Repin’	
  
Rich	
  Pins	
  
www.marketology.me	
  
Instagram	
  	
  
www.marketology.me	
  
Create	
  Art	
  on	
  Instagram	
  	
  
www.marketology.me	
  
Instagram 	
  -­‐	
  Enagagement	
  King	
  
www.marketology.me	
  Source:	
  Forrester,	
  Q1	
  2014	
  	
  
Instagram	
  
www.marketology.me	
  
Top	
  Ips	
  for	
  engagement	
  on	
  Instagram
	
  	
  
www.marketology.me	
  
•  Make	
  it	
  ‘Instagram’:	
  Instagram	
  is	
  more	
  arIsIc,	
  
not	
  commercial	
  	
  
•  Reach	
  the	
  Instagram	
  generaIon:	
  the	
  kids	
  will	
  	
  
•  be	
  on	
  instagram,	
  their	
  parents	
  on	
  Facebook	
  
•  Go	
  crazy	
  with	
  your	
  ‘hashtags’	
  
•  Become	
  Explore	
  Worthy	
  
Instagram	
  basics	
  
	
  	
  
www.marketology.me	
  
Use	
  filters	
  
	
  	
  
www.marketology.me	
  
•  Can	
  make	
  a	
  dreadful	
  picture	
  look	
  OK	
  
Instagram	
  basics	
  
	
  	
  
www.marketology.me	
  
•  Hootsuite	
  now	
  works	
  well	
  with	
  Instagram	
  
•  Want	
  to	
  use	
  images	
  on	
  your	
  computer?	
  
Upload	
  photos	
  form	
  Mac	
  or	
  PC	
  using	
  
www.bluestacks.com	
  
•  IFTTT	
  is	
  my	
  top	
  tool	
  for	
  auto	
  sharing	
  from	
  
Instagram	
  into	
  Facebook	
  and	
  TwiQer	
  
www.iiQ.com	
  
ü It’s	
  free!	
  
Google	
  +	
  
www.marketology.me	
  
Google	
  +	
  
www.marketology.me	
  
3	
  types	
  of	
  Google	
  profiles	
  
www.marketology.me	
  
•  Googe	
  +	
  Profile	
  
•  Google	
  +	
  Local	
  Pages	
  
•  Google+	
  Brand	
  Pages	
  	
  
	
  
Is	
  there	
  a	
  future	
  for	
  G+	
  
www.marketology.me	
  
•  Pleanty	
  of	
  scope	
  for	
  organisaIons	
  to	
  improve	
  
their	
  SEO	
  
•  G+	
  is	
  here	
  to	
  stay	
  
•  Claim	
  your	
  G+	
  local	
  or	
  brand	
  URL	
  
•  Repost	
  exisIng	
  content	
  used	
  on	
  other	
  
networks	
  
•  Feed	
  some	
  content	
  every	
  48-­‐72	
  hours	
  (min)	
  	
  
Where	
  is	
  YouTube	
  Simng	
  
www.marketology.me	
  
Source:	
  KissMetrics	
  
Why	
  YouTube	
  	
  
www.marketology.me	
  
•  YouTube	
  is	
  seen	
  as	
  the	
  ‘coolest’	
  Social	
  Network	
  by	
  teens	
  
•  Is	
  the	
  second	
  biggest	
  search	
  engine	
  aier	
  Google	
  
•  YouTube	
  is	
  the	
  largest	
  Social	
  Media	
  Network	
  by	
  unique	
  visitors	
  
•  You	
  tube	
  outperforms	
  Facebook	
  and	
  Pinterest	
  for	
  aQenIon	
  and	
  
retenIon	
  
•  Video	
  should	
  be	
  considered	
  are	
  a	
  medium	
  to	
  grow	
  your	
  brand	
  
Why	
  YouTube	
  	
  
www.marketology.me	
  
•  Make	
  videos	
  people	
  actually	
  want	
  to	
  watch	
  
ü Useful	
  
ü Unique	
  
ü EducaIonal	
  
ü Entertaining	
  	
  
ColaboraIon	
  works	
  best	
  on	
  YouTube	
  
www.marketology.me	
  
Why	
  collaboraIon	
  works	
  	
  
www.marketology.me	
  
Other	
  forms	
  of	
  Video	
  
www.marketology.me	
  
Short	
  form	
  of	
  video	
  
www.marketology.me	
  
Vine	
  
www.marketology.me	
  
•  #LowesFixInSix	
  	
  
•  hAp://www.adweek.com/news/adver[sing-­‐branding/ad-­‐day-­‐lowes-­‐back-­‐more-­‐charming-­‐and-­‐useful-­‐fix-­‐six-­‐
vines-­‐161174)	
  
•  hAps://youtu.be/N3bFr97PI6M	
  
Vine	
  	
  
www.marketology.me	
  
•  Vine	
  plays	
  really	
  nicely	
  with	
  TwiQer	
  
•  	
  Vines	
  auto	
  play	
  and	
  loop	
  in	
  the	
  TwiQer	
  
Imeline	
  
•  Provides	
  some	
  rich	
  media	
  content	
  that	
  can	
  
liven	
  up	
  a	
  dull	
  Imeline	
  	
  
•  Vines	
  are	
  super	
  simple	
  to	
  create	
  
•  You	
  can	
  download	
  and	
  repurpose	
  Vines	
  to	
  
other	
  plaAorms	
  such	
  as	
  Facebook	
  
www.marketology.me	
  
LinkedIn	
  
www.marketology.me	
  
LinkedIn	
  	
  
www.marketology.me	
  
•  Follow	
  the	
  usual	
  Social	
  media	
  rules	
  	
  
•  Complete	
  your	
  profile(s)	
  
•  Post	
  at	
  sensible	
  Imes	
  
•  Don’t	
  spam	
  newsfeed	
  
•  Add	
  value–don’t	
  be	
  spammy	
  /salesy	
  
•  Answer	
  quesIons,	
  ask	
  quesIons	
  	
  
•  Vary	
  your	
  content	
  type	
  	
  
Keep	
  updates	
  and	
  profiles	
  updated	
  
•  Chase	
  followers	
  on	
  and	
  off	
  the	
  plaAorm	
  “Let’s	
  
connect”	
  
Final	
  thoughts 	
  	
  
•  Be	
  where	
  your	
  customers	
  are	
  
•  Be	
  consistent	
  &	
  persistent	
  
•  Be	
  smart	
  with	
  your	
  resources	
  
•  Be	
  on	
  your	
  guard	
  for	
  rapid	
  changes	
  
•  Build	
  your	
  owned	
  media	
  (your	
  content	
  hub:	
  website,	
  
blog)	
  don’t	
  build	
  your	
  business	
  on	
  rented	
  land	
  
www.marketology.me	
  
Thank	
  You,	
  Good	
  Bye!	
  
	
  
www.marketology.me	
  
	
  
Keep	
  in	
  touch!	
  	
  
	
  
	
  	
  	
  @MarketologyUK	
  
MarketologyUK	
  
	
  	
  www.marketology.me	
  
Any	
  Ques[ons?	
  	
  
www.marketology.me	
  
Thank	
  You,	
  Good	
  Bye!	
  
	
  
Thank	
  You!	
  	
  
	
  
Please	
  complete	
  feedback	
  forms	
  
www.marketology.me	
  
References	
  
www.cim.co.uk	
  
hQps://conversaIonprism.com/	
  
www.socialmediaexaminer.com	
  
www.socialbakers.com	
  
www.socialmediatoday.com	
  
www.globalwebindex.net	
  
hQps://blog.kissmetrics.com/social-­‐media-­‐by-­‐demographic/	
  
hQp://www.forbes.com/sites/kevinharrington/2014/05/07/5-­‐real-­‐ways-­‐to-­‐leverage-­‐social-­‐media-­‐likes-­‐are-­‐not-­‐profit/	
  
hQps://about.twiQer.com/company	
  
hQp://danzarrella.com/use-­‐images-­‐on-­‐twiQer-­‐to-­‐get-­‐more-­‐retweets.html	
  
hQps://thedigiteraI.com/	
  
www.facebook.com	
  
www.twiQer.com	
  
www.pinterest.com	
  
www.instagram.com	
  
	
  
	
  
www.marketology.me	
  

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Marketology Social Media Masterclass presentation

  • 1. Loredana  Baranga   @MarketologyUK   #WorkSmarterOnline   Social  Media   Masterclass  
  • 2. While  we  wait  for  the  session  to  start   www.marketology.me   §  Please  introduce  yourself  (Name,  Company,   Job  role)   §  How  are  you  currently  using  Social  Media   plaAorms?       §  What  are  you  hoping  to  learn  today?  
  • 3. Learning  from  each  other   www.marketology.me   •  Share  examples  of  your  success  (and   challenges!)     •  Ask  as  many  quesIons  as  you  need   •  Carry  the  collaboraIon/partnership  outside   this  event  
  • 4. IntroducIons     www.marketology.me   §  Chartered  Marketer   §  With  a  passion  for  Social   Media   §  Founder  of  Marketology   §  Helping  SME’s  and   solopreneurs  outsmart  online   their  compeIIon,  influence   and  communicate  beQer     §  Focusing  on  teaching  and   consultancy  
  • 5. IntroducIons    -­‐  Marketology   www.marketology.me   §  Mixing  the  right  ingredients  for  the  right   customer  base   §  Markelology’s  ambiIon  is  to  simplify  social   media  for  it’s  customers     §  Our  brand  essence  is  ‘bringing  businesses  to   life’   §  We  offer  services  such  as:     •  Social  Media  MarkeIng     •  SEO   •  Wordpress  websites  
  • 6. Marketology  –  what  makes  us  different   www.marketology.me   §  We  work  alongside  our  clients       §  We  digitally  empower  clients  so  that  they  are   confident  to  deliver  solo  when  required   §  Clients  include  small  businesses  and   solopreneurs    
  • 7. Topics  covered   First  Session   Ø  Intro  to  Social  media     ü  Planning,  planning,  planning     ü  4  E’s  model  of  Social  Media     Ø  Facebook     Ø  TwiAer   Ø  11:30  –  11:50  Coffee  break     Second  Session   §  Pinterest   §  Instagram     §  LinkedIn   §  Google+   §  YouTube   §   Other  PlaPorms   ü  Periscope   ü  Snapchat   ü  Vine   www.marketology.me  
  • 8. What  is  Social  Media?     www.marketology.me  
  • 9. Benefits  of  Social  Media  MarkeIng   www.marketology.me   Source:  Social  Media  Examiner,  2014  
  • 10. Where  are  you  now?   www.marketology.me   Your   Brand  
  • 11. Where  are  you  now?   www.marketology.me  
  • 12. ANALYSE   Do  you  test  what’s   working  and  what  is   not  working  on  your   business  pages?     What  do  you  want     to  achieve?   PLAN   ENGAGE   Think  of  your  objecIves  before  diving  in   Research     what’s  being  said   and  by  whom?   LISTEN   How  do  you   engage?   www.marketology.me   Source:  Carvill  M.,  Taylor  D.  –  The  business  of  being  Social,  2013  
  • 13. 4  E’s  Model  in  Social  Media   Educate   •  Focus  on  providing  valuable  informaIon  to  your   clients  that  helps  them  understand  what  you   offer   Empower   •  Make  your  audience  feel  empowered   •  Provide  simple  Ips  and  tricks  that  help  your   audience.     Entertain   •  We  socialize  on  social  media!     •  Create  content  that  helps  your  audience  to   unwind  and  just  a  simple  picture,  infographic  or   video  can  take  a  dry  and  boring  status  update  to   the  post  of  the  week   Engage   •  Create  content  that  requires  your  audience  to   give  you  feedback,  leave  comments  and  express   their  opinions   Educate   Empower   Entertain   .   Engage   www.marketology.me  
  • 14. Content  Hub   Your  brand   What  can  great  content  achieve   •  Educates  customers   •  AQract  new  leads   •  Establish  your  credibility,  trust  &   authority  in  your  market   •  Tells  your  story   •  Brings  leads  to  the  sales  funnel   •  Builds  Buzz  via  Social  networks   •  Build  a  base  of  fans  and  inspire   them   www.marketology.me   Content   Hub  
  • 15. How  to  start  building  a  community   www.marketology.me  
  • 16. Content  Hub  -­‐  Schedule  a  calendar       •  Schedule  a  calendar  of  events  to  create   content  around  (See  the  resources  hub  on   Marketology  website  or  Marketology  Hubbub   Facebook  Group)     •  Include  industry  events     •  Fun  ideas:  hQps://twiQer.twimg.com/ OwnTheMoment     •  hQps://www.daysoiheyear.com/     •  DaysoiheYear  www.daysoiheyear.com   www.marketology.me  
  • 17. Customize  your  social  media  wriIng   www.marketology.me   •  Facebook’s  target  audience:   Ø Facebook  is  a  more  personal  social  network   Ø Facebook  has  strong  and  dedicated  communiIes  which  have  a   strong  sense  of  belongingness   •  TwiAer’s  target  audience:   Ø Precise  and  to  the  point  messages   Ø Links  which  they  can  refer  to   Ø Using  Hashtags  to  target  group  related  discussion   •  LinkedIn’s  target  audience   Ø It  is  a  network  for  working  professionals   Ø People  search  for  new  job  and  career  opportuniIes  on  LinkedIn   Ø Post  which  help  people  in  their  careers   Ø Post  related  to  industry  specific  topics    
  • 19. Gemng  the  basics  right  on  all  plaAorms     www.marketology.me   Admin  tools   This  Week   stats  
  • 20. Gemng  the  basics  right  on  all  plaAorms     §  Make  sure  you  have  your  About  Us  secIon  is   filled  in     §  Include  key  words  and  hashtags   §  Include  your  URL   §  Provides  a  snapshot  of  your  brand     §  Have  the  same  cover  and  logo  across  all   plaAorms     §  Get  your  branding  right   www.marketology.me  
  • 21. About  us  secIon   www.marketology.me   §  What  you  do     §  Your  USP     §  Offers     §  IncenIves     § Draw  aQenIon  to  your     Ø   apps/videos/compeIIons/sales      
  • 22. #  #  #  #  #  #  #  #  #  #  #  #  #  #  #   www.marketology.me   #  Hashtags   •  Use  them  in  moderaIon,  no  more  that  1-­‐2  #’s   per  post   •  Is  a  great  way  to  get  aQenIon    
  • 24. Why  should  you  use  Facebook     www.marketology.me  
  • 25. Recent  changes  to  Facebook   •  Organic  reach  conInues  to  fall     •  Ad  opIons  increase,  account  structure   updated     •  Big  push  on  video  (high  reach)   •  CTA  on  cover  image  can  be  to  “Watch  Video”       www.marketology.me  
  • 26. Recent  changes  to  Facebook  cont   •  Clamping  down  on  “promoIonal”  content  (Jan  15)   •   Algorithm  favouring  unique  content  that  it   deems  high  quality   •  Memes  and  spammy  (clickbait)  content   penalised   www.marketology.me  
  • 27. Storytell  on  Facebook   •  The  like  buQon  was  originally  to  be  called  the   ‘Awesome’  buQon   •  IniIally  the  photo  sharing  was  rejected   §  Facebook  alone  has  1.44  billion  Monthly  acIve   users  (Source:  Facebook  April  2015)   Ø 1.25  billion  mobile  acIve  users   www.marketology.me  
  • 28. Facebook  –  Pages  vs  Groups   •  Profiles   •   Pages     § For  99%  of  brands    § In-­‐built  analyIcs    § Can  adverIse  Pages    § Arguably  beQer  branded  for  businesses     § Allow  for  apps     •  Groups   §  Member  communiIes  –  great  for  Q&A,  tech  support   §  Great  visibility  in  newsfeed   §  Can  be  closed  or  limit  access  (even  enables  paid-­‐for  access)   §  Searchable   §  Collaborate  on  documents     www.marketology.me  
  • 29. Ways  to  increase  engagement   www.marketology.me   •  Update  your  cover  photo  oien       •  Include  a  CTA  to  your  product   •  Make  use  of  #FacebookFriday  tread   •  Draw  aQenIon  to  news,  compeIIons,   changes    
  • 30. Ways  to  increase  engagement   www.marketology.me    
  • 31. Ways  to  increase  engagement   www.marketology.me    
  • 32. Ways  to  increase  engagement  cont.   www.marketology.me   •  Share  exclusive  offers     •  Run  a  contest     •  Celebrate  milestones   •  Interact  with  other  Facebook  pages   •  Tagging  to  extend  reach     •  Show  the  human  side  of  the  brand    
  • 33. Get  the  Facebook  engagement  going   www.marketology.me   3  Q’s  for  Engagement   •  Use  Quotes   Ø www.brainyquoted   Ø www.goodreads.com/quotes   Ø Use  www.Canva.com   Ø Picmonkey     •  Use  Ques[ons     Ø Ask  their  opinion,  pick  their  brain   Ø Ask  for  feedback   Ø IntroducIon  tread  i.e.  where  in  the  world  are  you?     •  Use  Quandaries        
  • 34. Use  Facebook  to  build  your  list   www.marketology.me   •  Build  an  irresisIble  freebie   •  Create  a  separate  signup  page  just  for  your   freebie   •  Shrunk  the  link  with  bitly.com   •  Post  a  teaser  everywhere     •  Use  Boost  your  post  or  FB  Ads  to  promote  it  
  • 35. Rapid  Response   www.marketology.me   •  People  expect  24/7  rapid  response  on  social   media.  Make  sure  you  prioriIse  this  channel       •  Don’t  post  unless  you  have  something  relevant  to   say   •  Posts  with  poor  engagement  will  damage  your   Edgerank   •  7%  of  brand  posts  are  considered  spam    
  • 36. When  to  post   www.marketology.me   •  When  your  audience  is  online     •  Don’t  neglect  evenings  and  weekends  which   are  oien  Imes  when  other  brands  are  not   posIng  but  users  are  online     •  If  you  work  in  mulIple  Imezones  either   choose  a  Ime  to  post  when  most  of  your   market  is  online  
  • 37. When  to  post   www.marketology.me  
  • 38. Edgerank   www.marketology.me   •  Every  bit  of  FB  content  is  known  as  an  “edge”   •  The  newsfeed  isn’t  really  a  feed  of  news,   instead  it’s  a  chart  of  the  most  ‘important’   Edges  which  are  determined  by  the  EdgeRank   Algorithm.   •  ReacIons  to  the  post  itself  also  affect  reach  –   clicks,  likes,  comments,  shares      
  • 39. Edgerank  loves   www.marketology.me   §  Posts  with  lots  of  comments   §  Posts  with  lots  of  likes  and  shares   §  Post  types  that  users  seem  to  prefer  more  than   others  (e.g.,  photo,  video,  or  status  update)   §  Posts  that  reference  a  trending  topic   §  Posts  that  receive  a  high  volume  of  likes,   comments,  or  shares  in  a  short  Ime   §  Link  posts   §  Videos  uploaded  to  Facebook  that  receive  a  large   number  of  views  or  extended  viewing  duraIon  
  • 40. Edgerank  loves  more   www.marketology.me   •  Posts  that  tag  other  pages  within  the  text   •  Posts  that  are  liked  or  commented  on  by  one’s   friends   •  Posts  from  pages  that  one  interacts  with  oien   •  Post  types  that  one  interacts  with  oien   •  Posts  from  pages  with  complete  profile   informaIon   •  Links  that  have  not  been  posted  before  
  • 41. Edgerank  -­‐  Doesn’t  like!   www.marketology.me   •  Frequently  circulated  content  and  repeated   posts     •  Like-­‐baiIng     •  Posts  that  include  spammy  links     •  Posts  that  are  frequently  hidden  or  reported   (a  sign  of  low  quality)     •  Posts  that  contain  the  words  “like,  comment,   or  share”    
  • 42. Edgerank  -­‐  Doesn’t  like!   www.marketology.me   •  Posts  with  unusual  engagement  paQerns  (a  like-­‐ baiIng  signal)     •  Posts  that  receive  negaIve  feedback  categorizes   as  “meme  content”     •  Posts  that  are  classified  as  memes  by  Facebook’s   visual  analysis  of  overlayed  text  on  image     •  Recent  Update:     Ø Passive  fans  of  a  parIcular  Facebook  page  may  see   that  page’s  posts  bundled  together  in  the  News  Feed,   such  that  the  user  would  need  to  click  a  link  to  see   more  from  the  page  
  • 43. How  to  beat  Edgerank   www.marketology.me   •  Know  which  types  of  content  are  allocated  beQer   reach   Ø Links   Ø Plain  text  status  updates   Ø Facebook  Video     •  The  first  few  minutes  are  crucial  so  post  at  a  good   [me   •  Get  colleagues/friends  to  engage  with  content   •  Pay  for  visibility   •  Be  aware  of  Edgerank  killers  –  words  like  “Like”,   “Share”,  “Comment”      
  • 44. Choose  your  content  wisely   www.marketology.me   Average  Organic  Reach  stats  from  a  recent  study  by   Socialbakers:     •  Video  post:  8.7%   •  Status  update:  5.8%     •  Link  post:  5.3%     •  Photo  post:  3.7%       [Date  Range:  Oct  1,  2014  to  Feb  4,  2015.  Data:  Sample  consisted  4,445  brand  pages  with  670,000+   posts.]      
  • 45. How  to  create  Facebook  Ads   www.marketology.me   •  Ads  Manager  (the  “naIve”  ads  creaIon  tool)   •  Mobile  Ads  Manager   •  Boost  Post  BuQon   •  Power  Editor  Plugin      
  • 46. 20%  text  rule   www.marketology.me  
  • 47. Power  Editor   www.marketology.me   •  A  Chrome  app  for  creaIng  content  and  ads   •  More  control  over  your  content   •  More  opIons  for  content,  targeIng  and   budget     •  New  features  rolled  out  here  first   •  Call  to  acIon  buQons   •  MulI-­‐product  ads   •  More  control  over  different  elements  
  • 48. Power  Editor   www.marketology.me   •  More  accurate  targeIng  counts     •  Write  more  copy  in  some  ad  types  (500  rather   than  90  characters  in  desktop  newsfeed,  110   rather  than  25  in  mobile)     •  16  reasons  to  use  Power  Editor hQps://thedigiteraI.com/16-­‐reasons-­‐us     •  Helpful  gemng  started  in  Power  Editor  guide   here  hQps://blog.kissmetrics.com/new-­‐facebook-­‐power-­‐editor/    
  • 50. Spin  your  story  -­‐  TwiQer   www.marketology.me   •  650  mil  registered  users   •  302m  monthly  acIve  users  worldwide   •  500  mil  tweets  sent  each  day   •  14.8m  UK  monthly  acIve  users   •  80%  of  acIve  users  are  on  mobile     •  Growth  is  slowing  considerably        
  • 51. Spin  your  story   www.marketology.me  
  • 52. Use  TwiQer  if   www.marketology.me   •  You  have  frequent  updates  /  content  with  a   ‘Imeliness’  factor     •  If  customers  would  expect  to  receive  service   there     •  If  customers  are  themselves  acIve  on  TwiQer     •  Market  research  or  monitoring   ü CompeItors   ü OpportuniIes   +/-­‐  senIment     ü Outreach   •  You’ve  got  something  to  say  of  actual  value...      
  • 53. Spin  your  story   www.marketology.me  
  • 54. Spin  your  story   www.marketology.me   •  Breaking  news   •  Time-­‐sensiIve  comms   •  Consumer  /  follower  /  influencer  outreach   •  RetweeIng  your  customers’  content!   •  Hashtags  and  trending  topics   •  Social  TV  –  tweeIng  while  watching  telly     •  Customer  support      
  • 55. TwiQer  is  becoming  more  like  Facebook   www.marketology.me   •  Organic  reach  is  appalling:  way  less  than  5%   •  Increasingly  pay-­‐to-­‐play,  so  bear  this  in  mind!   •  Facebook-­‐esque  algorithm  in  the  pipeline   •  New  ad  targeIng  opIons,  much  like  Facebook     •  It’s  even  beginning  to  look     a  lot  like  Facebook    
  • 56. Remember     www.marketology.me   •  You  don’t  have  to  be  on  TwiQer   •  There  are  no  hard  rules  on  what  businesses   should  or  shouldn’t     •  For  example,  Apple  are  generally  secreIve   and  have  nothing  of  real  interest  to  tweet,  so   they  don’t     •  Focus  on  being  smart  with  your  resources   •  Use    Tweetreach  to    find  out  how  far  your   tweets  travelled    
  • 57. Spin  your  story  -­‐  Example   www.marketology.me   •  Post  [tle  ‘  New  blog  Post’  :  New  blog  post:  A  beginner’s  guide  to  Lead   generaIon  with  Social  Media  www….   o  Same  day  as  the  post,  same  Ime   •  Ask  a  ques[on:  Are  you  wondering  how  to  use  #Social  media  to  drive   leads  for  your  business?  www.marketolgoy.me   o  Same  day  as  post,  3  h  later   •  Cite  a  fact:  71%  of  adults  now  use  Facebook  Here  is  how  to  get  started     •  Share  Day  aier  the  post   •  Share  a  quote:  Done  right,  Social  media  can  be  an  extremely  powerful  tool   for  lead  generaIon  here  are  few  Ips  …     o  A  week  aier  the  post   •  Add  intrigue:  See  how  one  company  generated  unique  leads  from  a  single   Facebook  post     o  A  month  aier  the  post  
  • 58. What  are  TwiQer  cards   www.marketology.me   •  Drive  traffic  to  your  website  using     o rich  photos     o Videos     o media  experience       •  Add  few  lines  of  HTML  to  your  webpage   §  You  will  need:   q TwiQer  account   q Mail  Chimp  Account     q Wordpress  website    
  • 59. TwiQer  Cards   www.marketology.me   3  types  of  TwiQer  cards  can  ask  your  audience   to  do  things  like:     Ø Sign  up  for  an  email  list   Ø Register  at  a  website   Ø View  and  use  a  coupon   Ø Visit  a  landing  page     Ø Install  an  app   ...without  them  needing  to  leave  TwiQer  
  • 60. GeneraIng  TwiQer  cards   www.marketology.me   •  Add  tags  to  your  website  template   •  If  you  use  Wordpress  you  can  turn  TwiQer   cards  on  in  Yoast  plugin  (free)     •  If  you  already  have  Facebook  Open  Graph  tags   in  your  website  TwiQer  can  use  most  of  those   (see  lei)     •  But  twiAer:card  and  twiAer:site  are  crucial   tags  to  include  (you  cannot  get  approval   without)      
  • 64. #  Hashtags   www.marketology.me   How  you  can  adapt  a  trendy  #:   #SomeImesYouHaveTo   •  A  cheese  shop:  #SomeImesYouHaveTo  eat  a   slice  of  cheddar   •  A  fitness  club:  #SomeImesYouHaveTo  use   sauna  as  an  incenIve   •  A  lawyer:  #SomeImesYouHaveTo  all  a  lawyer   to  make  your  problem  go  away  
  • 65. Best  media  to  Tweet   www.marketology.me   •  Tweet  with  naIve  (uploaded)  photo  aQached   •  Tweet  with  supported  ‘player’media     Ø   Vine,  YouTube,  SoundCloud,  SlideShareetc   •  Website  card  tweet     •  Lead  generaIon   •  App  card  tweet  
  • 66. Best  media  to  Tweet   www.marketology.me   Source:  hQp://danzarrella.com/use-­‐images-­‐on-­‐ twiQer-­‐to-­‐get-­‐more-­‐retweets.html  
  • 67. In  conclusion   www.marketology.me   •  TwiQer  allows  you  to  iniIate  relaIonships  with  your   customer   •  TwiQer  sIll  the  only  plaAorm  where  you  can  jump  into  a   conversaIon  unannounced  and  no  one  thinks  you  are  a   stalker  J     •  You  don’t  have  to  wait  for  permission  to  show  how  much   you  care   •  You  can  use  powerful  TwiQer  search  engine  to  find  people   who  are  talking  about  topics      
  • 69. Meerkat  vs  Periscope   www.marketology.me  
  • 70. Periscope  conInued     www.marketology.me  
  • 71. Periscope   www.marketology.me   •  Launched  26th  March  2015   •   1m  signups  within  first  10  days  source:  (TwiQer   press  office)     •  Currently  >1.6m  accounts  source:(Periscope   followers   •  1m  Periscope  broadcasts  tweeted  in  first  month   vs.480k  Meerkat   Ø   68%male   Ø 32%  female     •  Top  3  countries:  USA,  UK,  Turkey  
  • 72. Top  Ips  to  get  started  on  Periscope   www.marketology.me   •  Get  your  bio  sorted   •  Have  the  same  picture  across  all  networks   •  Pre-­‐promote  your  broadcast   •  Encourage  people  to  view  your  broadcast   •  Create  great  interesIng  content  that  will  follow   the  4E’s  of  CommunicaIon  on  Social  media  
  • 73. Let’s  have  a  go  at  it!     www.marketology.me  
  • 74. Periscope  Top  Tips   www.marketology.me   •  Title  –  start  broadcast  with  a  catchy  Itle   •   Hashtags,@menIons  all  work     •  Share  on  twiQer,  make  sure  you  Ick  the  auto   Tweet   •  Announce  your  broadcast  to  your  audience  via   Facebook,  twiQer  with  a  Ime  and  a  specific  date   •  Tell  your  audience  to  share  it  online   •  Don’t  stream  copyrighted  material  
  • 76. Who  is  using  Snapchat   www.marketology.me  
  • 78. Glam  it  up  on  Pinterest   www.marketology.me   •  Launched  March  2010   •  85%  of  users  are  women  of  which  50%  have   children   •  Grew  379,599%  in  2012   •  The  most  repinned  pin  is  a  recipe  for  Garlic   cheese  bread    
  • 80. OpportuniIes   www.marketology.me   •  Highly  visual–  can  make  impact   •  PotenIal  SEO  benefit     •  Drive  referral  traffic  back  to  your  site   •  Pinning  contests  to  grow  followers   •  Demographics  a  good  fit  for  some  brands   •  Reach  is  free  but  not  for  long      
  • 81. Content   www.marketology.me   •  Publish  pinnable  content  to  your  content  hub     •  OpImise  image  sizes  in  the  toolkit   •  Add  the  Pin  It  buQon  to  your  website       •  Adjust  tacIcs  weekly/monthly/quarterly  to   ensure  they’re  seasonally  relevant    
  • 82. Pinning  ConsideraIons   •  Pin  from  website  rather  than  upload  (Image  automaIcally   becomes  a  backlink)     •  600  pixels  wide  minimum     •  Food,  recipes,  clothes,  weddings,  art  &  crai  are  most  popular   •  Clean,  striking  product  shots  on(white(backgrounds(   •  The  most  engaging  clicked  images  are  the  long  ones     •  Don’t  skimp  on  capIons     ü  Use  all  appropriate  hashtags   ü  Keywords  preferably  near  the  beginning   ü  This  is  how  your  pins  are  discovered  in  searches   ü  Don’t  just  copy  and  paste  from  product  pages  (this  will  kill  your  SEO  
  • 87. Pinterest  Ips   www.marketology.me   •  Pinterest  focused  emails  encourage  others  to   share  your  content  and  reach  a  broader  audience   •  Feature  images  from  popular  pins  in  your  emails   •  Include  clear  calls  to  acIon  such  us:    ‘Follow  as  on  Pinterest’  or  ‘Give  it  a  Repin’  
  • 90. Create  Art  on  Instagram     www.marketology.me  
  • 91. Instagram  -­‐  Enagagement  King   www.marketology.me  Source:  Forrester,  Q1  2014    
  • 93. Top  Ips  for  engagement  on  Instagram     www.marketology.me   •  Make  it  ‘Instagram’:  Instagram  is  more  arIsIc,   not  commercial     •  Reach  the  Instagram  generaIon:  the  kids  will     •  be  on  instagram,  their  parents  on  Facebook   •  Go  crazy  with  your  ‘hashtags’   •  Become  Explore  Worthy  
  • 94. Instagram  basics       www.marketology.me  
  • 95. Use  filters       www.marketology.me   •  Can  make  a  dreadful  picture  look  OK  
  • 96. Instagram  basics       www.marketology.me   •  Hootsuite  now  works  well  with  Instagram   •  Want  to  use  images  on  your  computer?   Upload  photos  form  Mac  or  PC  using   www.bluestacks.com   •  IFTTT  is  my  top  tool  for  auto  sharing  from   Instagram  into  Facebook  and  TwiQer   www.iiQ.com   ü It’s  free!  
  • 99. 3  types  of  Google  profiles   www.marketology.me   •  Googe  +  Profile   •  Google  +  Local  Pages   •  Google+  Brand  Pages      
  • 100. Is  there  a  future  for  G+   www.marketology.me   •  Pleanty  of  scope  for  organisaIons  to  improve   their  SEO   •  G+  is  here  to  stay   •  Claim  your  G+  local  or  brand  URL   •  Repost  exisIng  content  used  on  other   networks   •  Feed  some  content  every  48-­‐72  hours  (min)    
  • 101. Where  is  YouTube  Simng   www.marketology.me   Source:  KissMetrics  
  • 102. Why  YouTube     www.marketology.me   •  YouTube  is  seen  as  the  ‘coolest’  Social  Network  by  teens   •  Is  the  second  biggest  search  engine  aier  Google   •  YouTube  is  the  largest  Social  Media  Network  by  unique  visitors   •  You  tube  outperforms  Facebook  and  Pinterest  for  aQenIon  and   retenIon   •  Video  should  be  considered  are  a  medium  to  grow  your  brand  
  • 103. Why  YouTube     www.marketology.me   •  Make  videos  people  actually  want  to  watch   ü Useful   ü Unique   ü EducaIonal   ü Entertaining    
  • 104. ColaboraIon  works  best  on  YouTube   www.marketology.me  
  • 105. Why  collaboraIon  works     www.marketology.me  
  • 106. Other  forms  of  Video   www.marketology.me  
  • 107. Short  form  of  video   www.marketology.me  
  • 108. Vine   www.marketology.me   •  #LowesFixInSix     •  hAp://www.adweek.com/news/adver[sing-­‐branding/ad-­‐day-­‐lowes-­‐back-­‐more-­‐charming-­‐and-­‐useful-­‐fix-­‐six-­‐ vines-­‐161174)   •  hAps://youtu.be/N3bFr97PI6M  
  • 109. Vine     www.marketology.me   •  Vine  plays  really  nicely  with  TwiQer   •   Vines  auto  play  and  loop  in  the  TwiQer   Imeline   •  Provides  some  rich  media  content  that  can   liven  up  a  dull  Imeline     •  Vines  are  super  simple  to  create   •  You  can  download  and  repurpose  Vines  to   other  plaAorms  such  as  Facebook  
  • 112. LinkedIn     www.marketology.me   •  Follow  the  usual  Social  media  rules     •  Complete  your  profile(s)   •  Post  at  sensible  Imes   •  Don’t  spam  newsfeed   •  Add  value–don’t  be  spammy  /salesy   •  Answer  quesIons,  ask  quesIons     •  Vary  your  content  type     Keep  updates  and  profiles  updated   •  Chase  followers  on  and  off  the  plaAorm  “Let’s   connect”  
  • 113. Final  thoughts     •  Be  where  your  customers  are   •  Be  consistent  &  persistent   •  Be  smart  with  your  resources   •  Be  on  your  guard  for  rapid  changes   •  Build  your  owned  media  (your  content  hub:  website,   blog)  don’t  build  your  business  on  rented  land   www.marketology.me  
  • 114. Thank  You,  Good  Bye!     www.marketology.me     Keep  in  touch!            @MarketologyUK   MarketologyUK      www.marketology.me  
  • 115. Any  Ques[ons?     www.marketology.me  
  • 116. Thank  You,  Good  Bye!     Thank  You!       Please  complete  feedback  forms   www.marketology.me  
  • 117. References   www.cim.co.uk   hQps://conversaIonprism.com/   www.socialmediaexaminer.com   www.socialbakers.com   www.socialmediatoday.com   www.globalwebindex.net   hQps://blog.kissmetrics.com/social-­‐media-­‐by-­‐demographic/   hQp://www.forbes.com/sites/kevinharrington/2014/05/07/5-­‐real-­‐ways-­‐to-­‐leverage-­‐social-­‐media-­‐likes-­‐are-­‐not-­‐profit/   hQps://about.twiQer.com/company   hQp://danzarrella.com/use-­‐images-­‐on-­‐twiQer-­‐to-­‐get-­‐more-­‐retweets.html   hQps://thedigiteraI.com/   www.facebook.com   www.twiQer.com   www.pinterest.com   www.instagram.com       www.marketology.me