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Facebook Analytics:
  How to Measure 650 Million
   People For Fun and ProïŹt
Christopher S. Penn, VP Strategy and Innovation
          www.BlueSkyFactory.com
Why Blue Sky Factory?
Nearly every email service provider and email marketing platform provides similar tools. If tools were all
that mattered, then the provider with the most tools on the shelf would be the best. Blue Sky Factory
differs from its competitors in that we strive to help you become a better marketer. More tools won’t help
you build your house or ïŹx your sink faster, but knowledge, experience, and tools together can help you
achieve your marketing goals. Become a better marketer with our help.
blueskyfactory.com/bweny
blueskyfactory.com/fbchat
Prerequisites
TweetAway


 If you don’t have a goal, you’re
measuring mileage on a road trip
       with no destination.
Income

                   Margin

                                Expense
            The Ultimate Goal

Net ProïŹt

                                Audience

                   Volume

                                 Action
The Fatal Facebook
 Analytics Mistake
Keep Separate Houses
Audience

Prospects

  Leads

Customers

Evangelists


              funnel
web analytics
web analytics
form referral intake
link shortener
inïŹ‚uence scoring
Advanced: Fan Page App
Audience

Prospects

  Leads

Customers

Evangelists
Audience Alignment
Audience Alignment
Insights for Websites
Audience




Content
Audience



80



     Content
32,214
32,214   32,214                    32,214

                  32,214                    Audience



                              80



                                            Content
32,214
32,214   32,214                    32,214

                  32,214                    Audience



         107                  80



                                            Content
How inïŹ‚uential is
 your audience?




                     How inïŹ‚uential is
                    your content? (CTA)
TweetAway


Facebook is the only network (right
  now) that publishes your social
          feedback loop.
Audience

Prospects

  Leads

Customers

Evangelists
Off-Facebook Analytics
useful but generic
know what works on Facebook
custom track shared URLs
cross pollination
Audience

Prospects

 Leads

Customers

Evangelists
Advertising Analytics
TweetAway



If you do not use referral tracking in PPC
       you are wasting your money.
use referral strings for CRMs
use GA variables for analytics
http://www.shoemoney.com/facebook-
    advertising-soup-to-nuts-guide/
Organic Lead
  Analytics
Earnings Per Lead
New Revenue from Sales Earned
Number of New Leads Generated
$1 million
             = $10 lead value
 100,000
track individual efforts on Facebook
What’s Not Working?
    (advanced)
Apps give you full control
see who has visited your page
see who has converted
Event tracking
A/B Test Your Fan Page
Audience

 Prospects

  Leads

Customers

Evangelists
What About The
  MONEY?
Baseline ROI
Earned - Spent
               = ROI
    Spent
Time is money, friend!
Annual Income =Hourly
    2,080
Annual Income =Hourly
    2,080

Hours x Rate
   = Time
  Spend in
   Money
$50,000      = $24.04
   2,080



5 x $24.04 =
  $120.20
Basic ROI Worksheet

         Method            Facebook Ads   Facebook Organic


      Money Earned


      Money Spent


       Hourly Rate


       Time Spent


     Time as Money


       Total Spent


  Earned - Spent / Spent
Basic ROI Worksheet

         Method            Facebook Ads   Facebook Organic


      Money Earned          $1,000.00        $1,000.00


      Money Spent            $500.00           $0.00


       Hourly Rate            $24.04          $24.04


       Time Spent               5               80


     Time as Money           $120.20         $1,923.20


       Total Spent           $620.20         $1,923.20


  Earned - Spent / Spent     61.24%           -48.00%
Net Earnings Per Lead
            Method                 Facebook Ads   Facebook Organic

         Money Earned               $1,000.00        $1,000.00

         Money Spent                 $500.00           $0.00

          Hourly Rate                 $24.04          $24.04

          Time Spent                    5               80

        Time as Money                $120.20         $1,923.20

          Total Spent                $620.20         $1,923.20

    Earned - Spent / Spent           61.24%           -48.00%

             Leads                     100              100

Net EPL (Earned - Spent / Leads)      $3.80            -$9.23
TweetAway



Net Earnings Per Lead is the bottom line.
Don’t underestimate the power of a
simple coupon, discount code, or password
  as the ultimate metric of performance
Audience

 Prospects

   Leads

 Customers

Evangelists
identify evangelists
identify evangelists
determine inïŹ‚uence
determine inïŹ‚uence
treat your evangelists well
Audience

Prospects

  Leads

Customers

Evangelists


              review
blueskyfactory.com/bweny

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