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Persuasive Technology
                  Francisco Guzman
                  October 18, 2012
Monday, October 15, 12
Peitho
          Πειθω




Monday, October 15, 12
Persuasion
             "...a symbolic process in which
             communicators try to convince other people
             to change their attitudes or behaviors
             regarding an issue through the transmission
             of a message in an atmosphere of free
             choice."
             (Perloff, 2003)




Monday, October 15, 12
Reeves & Nass (1996)
                         Our relationship with our
                         computer and other interactive
                         technologies is fundamentally
                         social




Monday, October 15, 12
A   B



Monday, October 15, 12
Monday, October 15, 12
BJ Fogg (2002)
                         Persuasive Design
                         (Captology)

                         interactive systems
                         that are intentionally
                         designed to change
                         user’s attitudes or
                         behavior




Monday, October 15, 12
Monday, October 15, 12
"The Perils of Obedience", 1974




Monday, October 15, 12
individual attitude
                         and behavior change




Monday, October 15, 12
authority appeal           control




               “A fitness instructor   “You should have a 30
              recommends you to         minute run today”
              have a 30 minute run
                     today”




Monday, October 15, 12
How can the means in which a
                         persuasive request is made by a
                         persuasive system be
                         personalized to increase its
                         impact?




Monday, October 15, 12
authority

                                consensus

                         consistency + commitment

                                  liking

                                 scarcity

                                reciprocity

Monday, October 15, 12
Both physicians and general
                          authority   practitioners recommend at least
                                      30 minutes of moderate activity,
                                      such as walking, during a day.
                                      The lunch walks are a great place
                                      to start!


                          scarcity    We expect a lot of people so
                                      please sign up before all available
                                      slots are filled.

                                      In other companies 1000’s of
                         consensus    people are already joining in on
                                      similar initiatives.


Monday, October 15, 12
persuasion profiles




                         means               end
Monday, October 15, 12
implications




Monday, October 15, 12

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Symbolic Systems Master's Program Seminar - Research Update, Fall 2012

  • 1. Persuasive Technology Francisco Guzman October 18, 2012 Monday, October 15, 12
  • 2. Peitho Πειθω Monday, October 15, 12
  • 3. Persuasion "...a symbolic process in which communicators try to convince other people to change their attitudes or behaviors regarding an issue through the transmission of a message in an atmosphere of free choice." (Perloff, 2003) Monday, October 15, 12
  • 4. Reeves & Nass (1996) Our relationship with our computer and other interactive technologies is fundamentally social Monday, October 15, 12
  • 5. A B Monday, October 15, 12
  • 7. BJ Fogg (2002) Persuasive Design (Captology) interactive systems that are intentionally designed to change user’s attitudes or behavior Monday, October 15, 12
  • 9. "The Perils of Obedience", 1974 Monday, October 15, 12
  • 10. individual attitude and behavior change Monday, October 15, 12
  • 11. authority appeal control “A fitness instructor “You should have a 30 recommends you to minute run today” have a 30 minute run today” Monday, October 15, 12
  • 12. How can the means in which a persuasive request is made by a persuasive system be personalized to increase its impact? Monday, October 15, 12
  • 13. authority consensus consistency + commitment liking scarcity reciprocity Monday, October 15, 12
  • 14. Both physicians and general authority practitioners recommend at least 30 minutes of moderate activity, such as walking, during a day. The lunch walks are a great place to start! scarcity We expect a lot of people so please sign up before all available slots are filled. In other companies 1000’s of consensus people are already joining in on similar initiatives. Monday, October 15, 12
  • 15. persuasion profiles means end Monday, October 15, 12