1. FAWAZ ASHRAF
Mob: 0558903412
E mail: Fawasashraf@gmail.com
Dubai- UAE.
Poised to leverage customer relationship management, administration and business development skills towards
launching a successful career with a growth centric organization
SYNOPSIS
A confident, multi-skilled & capable service assistant with excellent knowledge of service management & customer
relationship procedures with 2 years of experience. Having a proven ability to drive out inefficiencies through process
improvement as well as assist in the maintenance & development. Seeking for a new & challenging position, one
which will make best use of my existing skills and experience & also further my development.
PROFESSIONAL CONTOUR
Company Name: Darwish Bin Ahmed &Sons Travel & Tourism
Industry : Travel/Tourism
Duration : Sep 2014- Present
Job Profile : Travel Consultant
Job Description :
Issuing Tickets for Both Corporates walk in Customers.
Maintaining good support with customers.
Tele-sales and effective call back system.
Proficient in sending E-mails, attending telephone calls simultaneously.
Keeping clients updated about the latest trends eg: promotional fares, tour packages etc.
Responsible for providing telephone assistance and resolving problems of clients on all aspects of travel.
Providing feedback to manager on service and product issues.
Responsible for identifying new business opportunities and sustaining the existing business of the
company.
Played an important role in enhancing the company’s image in the travel business by providing excellent
quality service.
Company Name: Concord Travel & Tours
Industry : Travel/Tourism
Duration : Nov 2010 to Nov 2012
Job Profile : Travel Consultant
Job Description:
To sale professional and competitive travel product to meet the demands of travel market.
Dealing with customer enquiries and aiming to meet their expectations.
Issuance of air tickets
Establish effective relationship with key travel bookers and travelers.
Receiving and sending feedback.
PROFESSIONAL QUALITIES
Multi-Tasking Ability – An uncanny ability to balance a numerous amount, and broad spectrum of
tasks, bringing each to fruition in the most efficient and effective way.
2. Team Player – Ability to work effectively with anyone with different skill sets, personalities,
motivation levels and work styles. A good listener and evaluator to come up with effective solutions
for the team.
Loyalty – Believes that establishing longevity with a company is essential in upholding that
company’s credibility, as well as my own.
Adaptability – Has the ability to inspire confidence in others by keeping true sense of calm even
amongst chaotic professional scenarios.
Sports-Mindedness – A keen sportsperson carrying a competitive mindset from the sports to business
environment to reach milestones and goals.
CAREER SKILLS
Eagerness to learn and apply new ideas
Self-motivated and hard working
Good team player
Patience and calmness under pressure
Adaptable to all working environment
Self-starter and positive thinker
Contribute the best for achieving team and organizational goal
ACADEMIC BACKGROUND
Bachelor Of Business Administration (BBA) from Dr C.V. Raman University
International Air Transport Association (IATA)
PROFESSIONAL SKILLS
Galileo, Amadeus
MS Office 2007,
Well verse in other computer applications
CERTIFICATIONS
Diploma In Airport Management From Bangalore University
PERSONAL SPECIFICS
Date of Birth 16-08-1989
Gender Male
Marital Status Single
Nationality Indian
Languages known English, Hindi, Malayalam, Tamil
Hobbies Watching Movies & listening Music
Passport details
Passport no H5494991
Visa status Employment Visa
DECLARATION
I hereby declare that the above-furnished details are true to the best of my knowledge and experience. If I am offered
an opportunity to work, I will discharge the duties entrusted to me to the best of my capacity and to the entire
satisfaction of my superiors.
Fawaz Ashraf