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Air France-KLM Presentation PTE 26032014
- 1. Electronic bag tag developments at Air France-KLM and partners Passenger Terminal Expo Barcelona, Spain 26 March 2014 Manuel van Lijf Manager Product Innovation Air France KLM
- 2. 2
- 3. 3 Why?
- 4. 4 Why? • Push airport processes off airport: • Passengers can prepare their trip without airport stress • Airport – Airline efficiencies: hardware, software, paper, m2 • Faster bag drop: dedicated fast bag drop points for pre-tagged luggage • Highest stress factor for business travelers is (insecurity about) lost or delayed luggage: tracking functionality and fast retrieval of delayed luggage • Recognition and personalization: sleeves that indicate Frequent Flyer level • Enabling future RFID tracking at airports: improved baggage performance • In line with other Air France-KLM and industry developments: Home Printed Bag Tags
- 5. 5 Why?
- 6. 6 Electronic bag tag
- 7. 7
- 8. 8 eTag & eTrack combo • eTag is placed on the luggage handle, the eTrack inside the suitcase • Frequent Flyer member checks in online or with phone • Barcode is automatically sent to eTag via GSM chip in eTrack and bluetooth in both devices • Passenger proceeds to fast bag drop • Passenger tracks bag via smartphone app • Baggage sorting via barcode or RFID • Prevention of misloading by operational tracking • Simple rerouting message via GSM • Auto on/off switch GSM when loaded and offloaded aircraft • Personalized device due to customizable sleeves Technology: 2 devices • E-ink screens • RIFD, Bluetooth, GSM, GPS • Rechargeable battery in eTrack, permanent battery in eTag • Shock proof, waterproof
- 9. 9 eTag • Frequent Flyer member checks in online or with phone at home • Synchronizes phone with eTag through bluetooth • Passenger proceeds to fast bag drop • Baggage sorting via barcode or RFID • Personalized device due to customizable sleeves • Frequent Flyer membership required • No battery recharging needed Technology: • E-ink screens • Bluetooth & RFID • Non-rechargeable battery • Shock proof, waterproof
- 10. 10 eTrack Use case: • Passenger puts eTrack into suitcase or hand luggage • Tracks suitcase or hand luggage via smartphone app • When suitcase is lost, location is easily found by passenger through GSM/GPS tracking • Auto on/off switch GSM when loaded and offloaded from aircraft • Personalized device due to customizable sleeves Technology in tag: • Rechargeable battery • Shock proof • GSM/GPS embedded chip • Bluetooth
- 11. 11 integrated limited edition suitcase • Frequent Flyer member checks in online or with phone • Barcode is automatically sent to eTag via GSM chip in eTrack and bluetooth in both devices • Passenger proceeds to fast bag drop • Passenger tracks bag via smartphone app • Baggage sorting via barcode or RFID • Prevention of misloading by operational tracking • Simple rerouting message via GSM • Auto on/off switch GSM when loaded and offloaded aircraft • Personalized device due to customizable sleeves Technology: 2 devices • E-ink screens • RIFD, Bluetooth • GSM / GPS • Rechargeable battery in eTrack, permanent battery in eTag • Shock proof, waterproof
- 12. 12 Done so far
- 13. 13 Done so far: Prototyping
- 14. 14 Done so far: Testing • E-ink barcode readability testing • RFID testing • Robustness testing • Track and trace testing • Customs testing • On-off switch testing • Customer testing
- 15. 15 Partners
- 16. 16 Partners • Co-development project of Air France – KLM and Delta Air Lines: • specs, operational testing environment, customer testing, development, funding, customer proposition, legislation, certification • Dutch-British technology firm: FastTrack Company: • Building prototypes, engineering, assembly, Telco integration, hardware and software development • Samsonite: global suitcase market leader • Suitcase prototype design, customer proposition • Skyteam airline alliance • Feedback from Skyteam partners in project, funding startup phase • IATA supported with knowledge and network: • KLM chairman of electronic bag tag working group in IATA. IATA coordinating EU approval. IATA preparing recommended practise. • KPN selected as Telco partner: • Developing messaging and tracking logic
- 17. 17 Next steps Device development • Testing, testing, testing • Optimizing, optimizing, optimizing Legislation • IATA lobbying for new customs code on home printed and electronic bag tags • Certification Airline system integration