5. Getting Lean
Run a Smoke Test
Generate
Learn What
Idea Customers Want
Create
Download Form
Build a Minimum Viable Product
Create
Generate
Download Form
Idea
Learn What
Build
Product Customers Want
Reduces time to feedback
Enables faster course corrections
Minimizes capital spent developing unwanted
features / products
6. Customer Development
1. Customer Discovery
Achieve Problem/Solution Fit
2. Customer Validation
Achieve Product/Market Fit
3. Customer Creation
Drive Demand
4. Company Building
Scale the Company
7. Minimum Viable Product (MVP)
The simplest product or service
that provides value to a customer
Old Way
Research the market
Build the entire
product or service
Launch
Find out if you can
sell it
New Way
Build a minimum
product or service
Attempt to sell it
Iterate based on what
you learned
9. Validated Learning
Old Way
Do something
Debrief
Invent reasons for
results
“Lesson Learned”
(but not really)
New Way
Make a hypothesis
Create experiment
Run experiment
Analyze results
Hypothesis either
validated or not
Lesson only learned
once validated
12. Metrics
Vanity
Actionable
Sound awesome, but
usually meaningless.
Often up and to the right.
Ties specific and
repeatable actions to
observed results.
#
Conversion
Customers
Revenue
# Page Views
Rate
Cost of Acquisition
Churn Rate
13. Cohorts
Month 1
Month 2
Month 3
Month 4
Month 5
Month 6
Joined
Month 1
100%
10%
8%
5%
3%
2%
Joined
Month 2
100%
13%
10%
8%
7%
?
Joined
Month 3
100%
18%
14%
12%
?
Joined
Month 4
100%
19%
17%
?
Joined
Month 5
100%
25%
?
Joined
Month 6
100%
?
14. Product/Market Fit
When you have a product that you can consistently
and repeatedly sell to a specific market.
Signs of Product/Market Fit
When you have a block of customers with:
Similar Usage & Results
Repeatable Buying Patterns
Few Customization Needs
15. The Pivot
A structured course correction designed to test
a new fundamental hypothesis about the
product, strategy, and engine of growth.
* Requires validated learning