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“INTERNSHIP REPORT “
BY:
FARYAL JABEEN (Student of BBA, DHA Suffa University)
SUBMITTED TO:
Mr. Syed Rizwan Hasan (Director Human Resource)
Human Resource Department, Ramada Plaza Karachi
2016

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ACKNOWLEDGMENTS
In the name of God, the most generous and compassionate, without whom the training would not
have been possible. It was His will and guidance that I was able to take this opportunity as a
challenge and in the end He bestowed me with his blessings.
I consider myself massively blessed being under the supervision of Mr. Rizwan Hasan, Director
Human Resource, having completed my internship as a HR Trainee.
This event of doing training provided me the experience of workplace. I take this opportunity to
express my sincere appreciation and deep regards to Ms. Shaista Rifat and Mr. Sultan Hayat for
their excellent guidance, mentoring and constant encouragement throughout the course of this
internship. I’m obliged to thank all those who were always there to provide valuable insight and
for being such source of motivation.
Contents
1. INTRODUCTION 5
2. RAMADA PLAZA KARACHI................................................................................................................5

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2.1 AMENITIES................................................................................................................................5
3. DEPARTMENTS ...............................................................................................................................6
3.1 FRONT OFFICE...........................................................................................................................6
3.2 IT..............................................................................................................................................6
3.3 FOOD AND BEVERAGE...............................................................................................................6
3.4 FINANCE...................................................................................................................................7
3.5 ENGINEERING ...........................................................................................................................7
3.6 HOUSEKEEPING.........................................................................................................................7
3.7 SALES AND MARKETING.............................................................................................................7
3.8 HUMAN RESOURCE ...................................................................................................................7
3.8.1 STAFF CAFETERIA....................................................................................................................8
3.8.2 TIME OFFICE.......................................................................................................................8
3.8.3 IN-HOUSE CLINIC.................................................................................................................8
3.8.4 TRANSPORT SYSTEM ...........................................................................................................8
4. MILESTONES ACHIEVED...................................................................................................................9
4.1 HIRING AUTHORIZATION............................................................................................................9
4.2 EMPLOYEE MASTER DATABASE HANDLING.................................................................................9
4.3 ATTENDENCE ............................................................................................................................9
4.4 OVERTIME RECORD .................................................................................................................10
4.5 LEAVES ...................................................................................................................................10
4.5 MEMOS ..................................................................................................................................10
4.6 INCREMENTS...........................................................................................................................10
4.7 INSURANCE POLICY RECORD....................................................................................................10
4.8 REFERENCE INQUIRY................................................................................................................11
4.9 HIRING PROCESS .....................................................................................................................11
4.10 NAME BADGES ......................................................................................................................11
I arrangedname identificationsof traineesandrecentlyutilizedindividuals.A rundownof name
identificationsiskeptupinexpertdatabase.Itiscrucial for eachworkerto weartheir identifications.
It helpsyourrepresentativeskeepupanopen,agreeable businessenvironment.Itisuse inRamada
Plaza Karachi because of the accompanying reasons:......................................................................11
 Build corporate personality....................................................................................................11

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 Helpworkers addresseach other............................................................................................11
 Keeps proficient workplaces secure........................................................................................11
 Provide routes for client to recognize representatives .............................................................11
 Create a discussion opening...................................................................................................11
4.11 ROSTER.............................................................................................................................11
5. CONCLUSION................................................................................................................................12

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1. INTRODUCTION
Ramada is a large chain lodging network possessed by Wyndham Worldwide. Wyndham
Worldwide is one of the world's biggest organizations, which span six continents. It includes
more than 7,090 hotel and 593,300 rooms in 65 nations under various inn brands. Under
Wyndham's proprietorship, Ramada establishments are Ramada Inn, Ramada Limited, Ramada
Plaza, and Ramada Suites in the United States and Canada. Ramada itself no more specifically
owns or operates its hotel but franchised by Ramada International. Ramada opened its first inn
(a 60-room office) in US, Arizona in 1954 and set up its home office in Arizona, where the chain
developed the Sahara Hotel in 1956 which later turned into the Ramada Inn Downtown.
The Ramada name gets from the Spanish expression rama signifying "branch". Brief outside
structures called "ramadas", made of brush or branches were mainstream in Arizona during
harvest time. Organization sites ordinarily refer to the structure as a "shady resting place"
2. RAMADA PLAZA KARACHI
Ramada Worldwide has a franchise in Karachi as well, known as Ramada Plaza Karachi. It has
recently opened another branch in DHA, known as Ramada creek. Ramada Plaza was
inaugurated on March 31, 2007. It is a part of Wyndham Hotel group. Hotel has the biggest
landscape area and green environment. The hotel has three floors, 175 + 1 room, 4 restaurants
(Opera café, Pool side bbq, La Terrasse and Yu chi), and health club and so on.
2.1 AMENITIES
BBQ Grills, Banquet Facilities, Bar, Bus/Truck Parking, Business Center, Café, Car Rental Desk,
Children's Pool, Elevators, Fitness Center, Fly & Park, Free Breakfast, High-Speed Internet
Available, Meeting Rooms, Pool-Outdoor, Restaurant, Sauna, Spa, Sundries/Mart, Valet Parking
etc.
a

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3. DEPARTMENTS
3.1 FRONT OFFICE
The front office represents the face of the hotel to any visitor who uses the inn settlement and
different offices. There fundamental responsibilities are reservation, enrolling visitors, checking
in visitors, accepting visitors and so on.
3.2 IT
IT division of Ramada Plaza Karachi is in charge of observing and guaranteeing productive
operation of the hotels web and intranet systems and in addition media transmission trade.
3.3 FOOD AND BEVERAGE
This division is identified with consumable things. It include inn kitchen alongside the
administration of food at various events. La Terrasse, Opera Café, Yu chi, Pool side bbq and
Room administration goes under F&B division.

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3.4 FINANCE
It handles all budgetary and records related matters like cost controlling, reviewing, wage
inspecting, allowances and so forth.
3.5 ENGINEERING
It manages the technical/specialized operations of the hotel. All equipment and structural
maintenance is the obligation of building division.
3.6 HOUSEKEEPING
It is in charge of guaranteeing cleanliness, presentation of lodging rooms, turn-down
administrations in room and additionally different offices of the inn.
3.7 SALES AND MARKETING
It is in charge of advancing the lodging through commercials and other special strategies. Here,
Public Relation is having vital impact in advancements.
3.8 HUMAN RESOURCE
This office is little however greatly productive. It covers number of capacities like principle HR
capacities i.e. staffing, HR improvement, welfare and security, compensation and benefits,
representative and work relations. This division additionally incorporates time office, staff
cafeteria, transport and in-house clinic. The administrators of every one of these capacities
specifically report to HR Director.
As, HR main function is to hire the right person for the right job which is seen here. This division
is accountable to several issues like budget for staff, hiring, firing, documentation for all types
of cases, maintaining record, attendance record, record of accrued annual leaves, payroll,
appraisal report, confirmation or discontinuation of permanent staff, hospitalization, social
security, full and final settlement, insurance policy, increments, maintaining rosters, overtime,

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memos, reference inquiry and so on. Industrial peace is seen in this hotel as there is no
employee union, cause of major disturbance in organization operations. HR department makes
sure that everyone is being treated equally here and all employees are satisfied with their work.
Month to month get to gathers are organized for employees inspiration. They likewise arranged
yearly functions in which workers are being honored for their execution.
3.8.1 STAFF CAFETERIA
It gives sound and quality nourishment to their workers. The menu is settled on a week by week
premise. All nourishment things are set up in cafeteria own kitchen. It is controlled by Ms.
Zahida and all of the reporting’s sent to Mr. Rizwan Hasan, HR executive. For seating game plan,
cafeteria is separated into two ranges one is official territory for supervisory or above level and
other for beneath supervisory level.
3.8.2 TIME OFFICE
It is utilized by representatives for entry and exit. Here, all workers are required to look at in
and check for the support of record.
 It lets us know whether the individual was available on a specific day or not.
 How numerous hours of obligation were performed by the worker?
 Proper participation sheet is kept up for every worker.
3.8.3 IN-HOUSE CLINIC
It is available for worker advantage and ease outfitted with all therapeutic offices like
pharmaceuticals, crisis emergency treatment, registration and so forth for medicinal
consideration of the representatives.
3.8.4 TRANSPORT SYSTEM
The lodging gives free of cost transport to its female representatives. Every driver keeps up a
record of pickup and drop timings of all workers and after that this record is exchanged to
roster which is then given over to HR division for record support.

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4. MILESTONES ACHIEVED
Following were the tasks and learning during my tenure of internship
4.1 HIRING AUTHORIZATION
I figured out how to get ready procuring approval for recently employed staff or rehired staff.
Hiring authorization is a record of all enlisting approval that is drawn up for workers that are
contracted. There are two sorts of representative’s regular and support. Regular representative
classification is further separated into manager (6months contract) and staff level (3months
contract) though support staff is employed on an agreement of 3months. Soft and hard copy of
all authorization are filed in the employee’s personal file.
4.2 EMPLOYEE MASTER DATABASE HANDLING
I altogether looked and figured out how to handle expert database. It records the workers
appointed ID number, their names, date of begin and end, pay, leaves, increases, name badges
etc.
4.3 ATTENDENCE
As soft copies of employee participation sheet are kept up for finance, consequently I
additionally took a shot at it. Participation was kept up on excel sheet as well as on roster.
TYPES OF EMPLOYEES
REGULAR
MANAGERIAL
LEVEL
STAFF LEVEL
SUPPORT

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4.4 OVERTIME RECORD
I kept up the rundown to record the measure of extra minutes of representatives. This record is
then sent to accounts office so representatives are remunerated in like manner.
4.5 LEAVES
An appropriate record of leaves was kept up and overhauled. These record not just aides in
deciding yearly leaves of the worker additionally advise us about their sick, casual,
compensatory day away from work and unique leave.
4.5 MEMOS
I additionally prepared distinctive notices/memos in regards to open occasions, extraordinary
occasions for workers, declarations, compensation alterations and issues which concern any or
all divisions.
4.6 INCREMENTS
I likewise arranged the increment rundown of representatives. All level of representatives is
conceded a yearly increment of least 8% of gross endless supply of their persistent one year of
administration.
 1st warning - 8%
 2nd warning - 6%
 3rd or more warnings - 5%
 Showcase notice – Total disqualification ( no increase )
4.7 INSURANCE POLICY RECORD
A record is kept up of representatives who are put in various insurance policies. As new workers
join the association, their names are added to the rundown of individuals to be included in the
policy. It is categorized as following:
 A – Directors
 B – Managers

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 C – Supervisors
 D – Staff
4.8 REFERENCE INQUIRY
I likewise arranged reference request which is then send to the specific association. At times
before contracting reference request is sent to the association mentioned in their CVs where
representative has been working previously.
4.9 HIRING PROCESS
I additionally took a shot at procuring documentation amid my entry level position. Once the
individual is chosen after the meeting, distinctive methods are completed. Representative is
required to present their police check, therapeutic and assurance from any two relatives.
4.10 NAME BADGES
I arranged name identifications of trainees and recently utilized individuals. A rundown of name
identifications is kept up in expert database. It is crucial for each worker to wear their
identifications. It helps your representatives keep up an open, agreeable business environment.
It is use in Ramada Plaza Karachi because of the accompanying reasons:
 Build corporate personality
 Help workers address each other
 Keeps proficient workplaces secure
 Provide routes for client to recognize representatives
 Create a discussion opening
4.11 ROSTER
I also took a shot at the inn roster i.e. time data framework for leave insertion of workers.
Ramada is using “Time Information System “, time and attendance management software.
Some important features are Promising Enterprise Level Data Security and Back-Up, Adaptable
to Any Organizational Hierarchy and Work Environment, Graphical User Interface, MS Access
and MS SQL Server Support, Flexible Report Generation Using Crystal Reports.

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Other than this, I additionally did random work like recording, scanning, photocopy, printing,
full and final settlements of representatives, calling candidates for the interview, making
appraisal forms, issuing warning letters, locker handling, and calculating overtime.
5. CONCLUSION
I would like to conclude that over all working knowledge was great here. Despite the fact that
this office is little contrasted with other association and offices yet it is amazingly productive.
Under the supervision of Mr. Rizwan Hasan, Ms. Shaista Rifat and Mr. Sultan Hayat I took in a
ton amid my entry level position as it was my first working experience. I was able to build up my
aptitudes and abilities. This association has the radiant work society, incredible personalities
and excellent work. The time I deserted here was exceptionally palatable for me.s