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Acceptance of this recommendation by Orange County Commissioners resulted in approximately a $1 million savings per year for Orange County employees. I provided this document to Orange County Commissioners in 2008; therefore, the document is public information despite any license that the Slideshare form may indicate.
The Bogdahn Group Report to Orange County Commissioners laying out a "fiducia...
The Bogdahn Group Report to Orange County Commissioners laying out a "fiducia...
Herb Whitehouse
What is customer experience? Why have most market leaders been investing in customer experience? How have they aligned their organization to consistently deliver a deliberate customer experience? The "Naïve-to-Natural" model is a maturity assessment that shows organizations to what extent they are capable of delivering a customer experience. This presentation includes a Belgian benchmark study.
Customer Experience Self-assessment: Belgian Benchmark 2010
Customer Experience Self-assessment: Belgian Benchmark 2010
Geert Martens
What are "Moments of Truth"? What is customer experience? Why have most market leaders been investing in customer experience? This presentation (part of a larger one called "The truth about Moments of Truth") focuses on defining what Moments of Truth are for an organization from the customer's perspective and links Moments of Truth to Customer Experience Management.
The truth about the Moments of Truth (preview)
The truth about the Moments of Truth (preview)
Geert Martens
Antlr V3
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Unlock the power of emotions (#NTKY2012)
Unlock the power of emotions (#NTKY2012)
Geert Martens
Key note speech for the data-driven marketing congress by Stima (#ddmc2012) How to win in the age of the customer? What is customer engagement and how do I get to the heart of my customer? It's all about emotions. Emotions will determine what you do and emotions will determine how you remember things. Unlock the power of emotions by delivering great customer experiences.
Customer Experience in a Digital Age (#ddmc2012)
Customer Experience in a Digital Age (#ddmc2012)
Geert Martens
Pscs3 keyboard shortcuts_pc
Pscs3 keyboard shortcuts_pc
climber7565 Rosillo
How to become a model
How to become a model
climber7565 Rosillo
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Acceptance of this recommendation by Orange County Commissioners resulted in approximately a $1 million savings per year for Orange County employees. I provided this document to Orange County Commissioners in 2008; therefore, the document is public information despite any license that the Slideshare form may indicate.
The Bogdahn Group Report to Orange County Commissioners laying out a "fiducia...
The Bogdahn Group Report to Orange County Commissioners laying out a "fiducia...
Herb Whitehouse
What is customer experience? Why have most market leaders been investing in customer experience? How have they aligned their organization to consistently deliver a deliberate customer experience? The "Naïve-to-Natural" model is a maturity assessment that shows organizations to what extent they are capable of delivering a customer experience. This presentation includes a Belgian benchmark study.
Customer Experience Self-assessment: Belgian Benchmark 2010
Customer Experience Self-assessment: Belgian Benchmark 2010
Geert Martens
What are "Moments of Truth"? What is customer experience? Why have most market leaders been investing in customer experience? This presentation (part of a larger one called "The truth about Moments of Truth") focuses on defining what Moments of Truth are for an organization from the customer's perspective and links Moments of Truth to Customer Experience Management.
The truth about the Moments of Truth (preview)
The truth about the Moments of Truth (preview)
Geert Martens
Antlr V3
Antlr V3
guest5024494
Unlock the power of emotions (#NTKY2012)
Unlock the power of emotions (#NTKY2012)
Geert Martens
Key note speech for the data-driven marketing congress by Stima (#ddmc2012) How to win in the age of the customer? What is customer engagement and how do I get to the heart of my customer? It's all about emotions. Emotions will determine what you do and emotions will determine how you remember things. Unlock the power of emotions by delivering great customer experiences.
Customer Experience in a Digital Age (#ddmc2012)
Customer Experience in a Digital Age (#ddmc2012)
Geert Martens
Pscs3 keyboard shortcuts_pc
Pscs3 keyboard shortcuts_pc
climber7565 Rosillo
How to become a model
How to become a model
climber7565 Rosillo
This presentation was given during the DeepDive Workshop on Customer Journey Management. An one day workshop in which the attendees experienced the way Customer Journey Management could be implemented in their own organisations. Feel free to ask us anything about the DeepDive. The presentation is in Dutch.
Customer Journey Management - deepdive workshop
Customer Journey Management - deepdive workshop
Bullfrog Avenue
The counterintuitive nature of customer experience management
The counterintuitive nature of customer experience management
Geert Martens
How can we learn from customer experience to win the war for talent? From customer experience to candidate experience is the keynote address by Geert Martens on the Candidate Experience workshop organised by Vacature/Références on 30/11/2011 in Wemmel, Belgium.
From customer experience to candidate experience
From customer experience to candidate experience
Geert Martens
Lead-to-Sales Optimization in retail banking [Dutch]
Lead-to-Sales Optimization in retail banking [Dutch]
Geert Martens
B2B Cross-Channel Customer Experience
B2B Cross-Channel Customer Experience
Geert Martens
We're no longer living in material world, we're living in an experience world. It's no longer Madonna, it's Lady Gaga who rules the world. What is the impact of the digital age on the way consumers take decisions? And how can you impact this from a business perspective? The answer: great customer experiences
Customer experience in a digital age (preview)
Customer experience in a digital age (preview)
Geert Martens
What should you do to excell on all "Moments of Truth" and deliver a great customer experience? What are best practices in Moment of Truth Management? This presentation (part of a larger one called "The truth about Moments of Truth") discusses global best practices in CEM en MoTM.
Customer experience & moments of truth: best practice highlights
Customer experience & moments of truth: best practice highlights
Geert Martens
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This presentation was given during the DeepDive Workshop on Customer Journey Management. An one day workshop in which the attendees experienced the way Customer Journey Management could be implemented in their own organisations. Feel free to ask us anything about the DeepDive. The presentation is in Dutch.
Customer Journey Management - deepdive workshop
Customer Journey Management - deepdive workshop
Bullfrog Avenue
The counterintuitive nature of customer experience management
The counterintuitive nature of customer experience management
Geert Martens
How can we learn from customer experience to win the war for talent? From customer experience to candidate experience is the keynote address by Geert Martens on the Candidate Experience workshop organised by Vacature/Références on 30/11/2011 in Wemmel, Belgium.
From customer experience to candidate experience
From customer experience to candidate experience
Geert Martens
Lead-to-Sales Optimization in retail banking [Dutch]
Lead-to-Sales Optimization in retail banking [Dutch]
Geert Martens
B2B Cross-Channel Customer Experience
B2B Cross-Channel Customer Experience
Geert Martens
We're no longer living in material world, we're living in an experience world. It's no longer Madonna, it's Lady Gaga who rules the world. What is the impact of the digital age on the way consumers take decisions? And how can you impact this from a business perspective? The answer: great customer experiences
Customer experience in a digital age (preview)
Customer experience in a digital age (preview)
Geert Martens
What should you do to excell on all "Moments of Truth" and deliver a great customer experience? What are best practices in Moment of Truth Management? This presentation (part of a larger one called "The truth about Moments of Truth") discusses global best practices in CEM en MoTM.
Customer experience & moments of truth: best practice highlights
Customer experience & moments of truth: best practice highlights
Geert Martens
Andere mochten auch
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Customer Journey Management - deepdive workshop
Customer Journey Management - deepdive workshop
The counterintuitive nature of customer experience management
The counterintuitive nature of customer experience management
From customer experience to candidate experience
From customer experience to candidate experience
Lead-to-Sales Optimization in retail banking [Dutch]
Lead-to-Sales Optimization in retail banking [Dutch]
B2B Cross-Channel Customer Experience
B2B Cross-Channel Customer Experience
Customer experience in a digital age (preview)
Customer experience in a digital age (preview)
Customer experience & moments of truth: best practice highlights
Customer experience & moments of truth: best practice highlights
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