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Fadwa Al Amri
methods of
                questionnaires
interviewing
                           participant
         focus groups      observation
INTERVIEWING
 In social research there are many types of interview. The most
 common of these are :


                                                   structured
                                                   interviews
                              semi-
                           structured
  unstructured
Unstructured interviews
                                   in-depth interviews
     Also called
                                  life history interviews


because they are the favored approach for life history research.
Past experience
                                                               (Life history)




if you want to find out about a Polish man’s experiences of a concentration
camp during the war, you’re delving into his life history. Because you are
unsure of what has happened in his life, you want to enable him to talk
freely and ask as few questions as possible.

It is for this reason that this type of interview is called
unstructured – the participant is free to talk about what he or
she think is important, with little directional influence from
the researcher.
http://ap.psychiatryonline.org/data/Journals/AP/2622/ER0098A1.jpeg •




Questions asked in unstructured interviews
with chairs and other Academic Leaders
The researcher attempts to achieve a holistic understanding of
         the interviewees’ point of view or situation.
  Researchers have to be able to establish rapport with the
  participant they have to be trusted if someone is to reveal
  intimate life information. So it takes tact, diplomacy and
                        perseverance.
   Researchers need to remain alert, recognizing important
          information and probing for more detail.
To realize that unstructured interviewing can produce a great
        deal of data which can be difficult to analyse .
Semi-structured interviews
                                               :

             The researcher wants to know
              specific information which can be
              compared and contrasted with
              information gained in other
              interviews.
            To do this, the same questions need to
            be asked in each interview
The interview should remain flexible so that other important
                 information can still arise


For this type of interview, the researcher produces an interview
schedule (This may be a list of specific questions or a list of
topics to be discussed). This is taken to each interview to ensure
continuity.


In some research, such as a grounded theory study, the schedule
is updated and revised after each interview to include more
topics which have arisen as a result of the previous interview.
Structured interviews
Because this research method is highly structured

 The interviewer asks you a series of questions
  and ticks boxes with your response.
 Structured interviews are used in quantitative
  research and can be conducted face-to-face or
  over the telephone, sometimes with the aid of
  lap-top computers.

  Structured interviews are used frequently
             in market research.
FOCUS GROUPS
                            discussion groups
Also called
                             group interviews



A number of people are asked to come together in a
group to discuss a certain issue.

 Focus groups may be video-recorded or tape-recorded
in market research this could be:
     a discussion centered on new packaging for a breakfast cereal

    in social research this could be:
     to discuss adults’ experiences of school.

The discussion is led by a moderator or facilitator who :
 introduces the topic
 asks specific questions
 controls digressions
 stops break-away conversations

She makes sure that no one person dominates the discussion whilst
trying to ensure that each of the participants makes
ADVANTAGES                        DISADVANTAGES

                                         Some people may be
 Can receive a wide range of        uncomfortable in a group setting
responses during one meeting.        and nervous about speaking in
                                            front of others.

Participants can ask questions of
 each other, lessoning impact of     Not everyone may contribute.
         researcher bias.

   Helps people to remember
                                     Other people may contaminate
  issues they might otherwise
                                         an individual’s views.
         have forgotten.
ADVANTAGES                       DISADVANTAGES


Helps participants to overcome      Some researchers may find it
 inhibitions, especially if they     difficult or intimidating to
know other people in the group.       moderate a focus group.


  The group effect is a useful      Venues and equipment can be
   resource in data analysis.               expensive.


Participant interaction is useful   Difficult to extract individual
          to analyse.                views during the analysis.
QUESTIONNAIRES
       These are three basic types of questionnaire




    Closed-          open-        combinati
     ended           ended        on of both
1. Closed-ended   2. Open-ended
questionnaires    questionnaires$
Closed-Ended                        Open-Ended
     Quantitative research              Qualitative research

Find out how many people use a    Find out what people think about a
            service                            service
      Follow a set format          No standard answers to answer
                                             questions
        Seek Numbers                       Seek Opinions

 Can be scanned straight into a     Data analysis is more complex
  computer for easy analysis
   Greater numbers can be          Fewer questionnaires need to be
         produced.                          distributed.
Difference between
 closed-ended and Open-ended Questionnaires




http://www.web-books.com/eLibrary/Books/B0/B67/IMG/fwk-richmond-fig10_006.jpg
3. Combination of both
Many researchers tend to use a combination
of both open and closed questions.
   it is possible to find out how many people use a service and what
   they think about that service on the same form.

   Many questionnaires begin with a series of closed questions,
   with boxes to tick or scales to rank, and then finish with a
   section of open questions for more detailed response.

           Recently, some market research companies have started to distribute
           their questionnaires via the internet. This suggests that soon there might
           be a new category of questionnaire – the interactive questionnaire,
           which allows respondents to work with the researcher in both the
           development and completion of the questionnaire.
PARTICIPANT
OBSERVATION
direct observation


• Tends to be used in areas such as health and psychology.
• It involves the observation of a ‘subject’ in a certain situation
• often uses technology such as video cameras or one-way
  mirrors.


For example, the interaction of mother,
father and child in a specially prepared play
room may be watched by psychologists
through a one way mirror in an attempt to
understand more about family relationships.
participant observation


   In participant observation, the researcher becomes much
   more involved in the lives of the people being observed.


  Participant observation can be viewed as both a method
  and a methodology

  It is popular amongst anthropologists and sociologists who
  wish to study and understand another community, culture or
  context.
The researcher may take months or years, as they need to build up
a lasting and trusting relationship with those people being studied.



• the researcher hope to gain a deeper understanding into the
  behavior , motivation and attitudes of the people under study.



   Participant observation, as a research method, received bad
       press when a number of researchers became covert
Overt participant observation, where everyone knows who
      the researcher is and what she is doing, however, can be a
      valuable and rewarding method for qualitative inquiry.



participant observers; entering organisations and
participating in their activities without anyone knowing
that they were conducting research.
CHOOSING YOUR METHODS
By now you should have thought quite seriously about your research
 methodology. This will help you to decide upon the most appropriate
 methods for your research.

 In quantitative research You can
• define your research methods early in the planning stage.

• You know what you want to find out and you can decide upon the best
  way to obtain the information.

• you will be able to decide early on how many people you need to
  contact.

• survey can work in the form of a questionnaire or structured
  interviews
In qualitative research You can

• it may be difficult to define your methods specifically.
• You may decide that semi-structured interviews would be useful,
  although you’re not sure, in the planning stages, how many you will
  need to conduct.

• You need to use other methods as the research progresses. Maybe you
  want to run a focus group to see what people think about the
  hypotheses you have generated from the interviews.

• Or perhaps you need to spend some time in the field observing
  something which has arisen during the interview stage.
 It is not necessary to use only one research method, although
  many projects do this.

 A combination of methods can be desirable as it enables you to
  overcome the different weaknesses inherent in all methods.

 What you must be aware of, however, when deciding upon your
  methods, are the constraints under which you will have to work.

 You need to think about the purpose of your research
as this will help point to the most appropriate methods to use.


             Defining needs and means
Let us return to the three examples in the exercises
given in the previous two chapters to find out
which would be the most appropriate methods for
the research.


   EXAMPLE 3: APPROPRIATE METHODS
This research aims to find out what primary school teachers
think about the educational value of ‘The Teletubbies’
television programme.
This researcher is interested in attitude and opinion.
She thinks about running a series of semi-structured interviews
with a small sample of primary school teachers.
However, the researcher is concerned that some of the teachers
may not have seen the programme and might be unable to
comment, or might comment purely on ‘hearsay’. So she
decides to gather together a group of teachers and show them
one episode of The Teletubbies.
Then she discusses the programme with the teachers in a focus
group setting. This method works well and the researcher
decides to hold five more focus groups with other primary
school teachers.
The aim of this research is to find out how many relatives of
Alzheimer’s patients use the Maple Day Centre, and to ascertain
whether the service is meeting their needs.
This researcher decides to produce a questionnaire with a
combination of closed and open-ended questions.
The first part of the questionnaire is designed to generate
statistics and the second part asks people for a more in-depth
opinion. He has approached members of staff at the Maple Day
Centre who are happy to distribute his questionnaire over a
period of one month.
This research aims to find out how many people from our estate are
interested in, and would use, a children’s play scheme in the school
summer holiday.
.Members of the tenants’ association approach the local school and
ask the head teacher if a questionnaire could be distributed through
the school. The head teacher feels that it is not appropriate so the
tenants’ association have to revise their plans. They’re worried that if
they distribute a questionnaire through the post they won’t receive
back many responses. Eventually, they decide to knock on each door
on the estate and ask some simple, standard questions. They’re able
to conduct this type of door-to-door, structured interview as they are
a large group and are able to divide the work amongst everybody on
the committee.
structured              Closed-Ended


Semi-structured                                                 Open-Ended


                    Interviewing              Questionnaires


 unstructured                                                  Combination of
                                   Choosing                       both
                                   Research
                                   Methods

                                                   Participant
                  Focus Groups
                                                   Observation



            Number People
                                              direct             Participant
            discussion issues
Data analysis is
                                          more complex

                 Fewer questionnaires
                                                              Seek Opinions
                  need to be distributed

Quantitative
                                                         No standard answers
                                                          to answer questions
 Find out how many
people use a service

                                                             Find out what people
Follow a set format                                          think about a service


                                                                    Qualitative

    Seek Numbers                      Greater numbers can
                                      be produced

                      easy analysis
Chapter              3


                                                     References




                   By, Fadwa Al Amri


         http://ap.psychiatryonline.org/data/Journals/AP/2622/ER0098A1.jpeg

         http://www.web-books.com/eLibrary/Books/B0/B67/IMG/fwk-richmond-fig10_006.jpg


Used Intuos4 Tablet for few writings and arrows In this presentation

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Fadwa Al Amri's Guide to Qualitative Interview Methods

  • 2. methods of questionnaires interviewing participant focus groups observation
  • 3. INTERVIEWING In social research there are many types of interview. The most common of these are : structured interviews semi- structured unstructured
  • 4. Unstructured interviews in-depth interviews Also called life history interviews because they are the favored approach for life history research.
  • 5. Past experience (Life history) if you want to find out about a Polish man’s experiences of a concentration camp during the war, you’re delving into his life history. Because you are unsure of what has happened in his life, you want to enable him to talk freely and ask as few questions as possible. It is for this reason that this type of interview is called unstructured – the participant is free to talk about what he or she think is important, with little directional influence from the researcher.
  • 6. http://ap.psychiatryonline.org/data/Journals/AP/2622/ER0098A1.jpeg • Questions asked in unstructured interviews with chairs and other Academic Leaders
  • 7. The researcher attempts to achieve a holistic understanding of the interviewees’ point of view or situation. Researchers have to be able to establish rapport with the participant they have to be trusted if someone is to reveal intimate life information. So it takes tact, diplomacy and perseverance. Researchers need to remain alert, recognizing important information and probing for more detail. To realize that unstructured interviewing can produce a great deal of data which can be difficult to analyse .
  • 8. Semi-structured interviews :  The researcher wants to know specific information which can be compared and contrasted with information gained in other interviews. To do this, the same questions need to be asked in each interview
  • 9. The interview should remain flexible so that other important information can still arise For this type of interview, the researcher produces an interview schedule (This may be a list of specific questions or a list of topics to be discussed). This is taken to each interview to ensure continuity. In some research, such as a grounded theory study, the schedule is updated and revised after each interview to include more topics which have arisen as a result of the previous interview.
  • 10. Structured interviews Because this research method is highly structured  The interviewer asks you a series of questions and ticks boxes with your response.  Structured interviews are used in quantitative research and can be conducted face-to-face or over the telephone, sometimes with the aid of lap-top computers. Structured interviews are used frequently in market research.
  • 11. FOCUS GROUPS discussion groups Also called group interviews A number of people are asked to come together in a group to discuss a certain issue. Focus groups may be video-recorded or tape-recorded
  • 12. in market research this could be: a discussion centered on new packaging for a breakfast cereal in social research this could be: to discuss adults’ experiences of school. The discussion is led by a moderator or facilitator who :  introduces the topic  asks specific questions  controls digressions  stops break-away conversations She makes sure that no one person dominates the discussion whilst trying to ensure that each of the participants makes
  • 13.
  • 14. ADVANTAGES DISADVANTAGES Some people may be Can receive a wide range of uncomfortable in a group setting responses during one meeting. and nervous about speaking in front of others. Participants can ask questions of each other, lessoning impact of Not everyone may contribute. researcher bias. Helps people to remember Other people may contaminate issues they might otherwise an individual’s views. have forgotten.
  • 15. ADVANTAGES DISADVANTAGES Helps participants to overcome Some researchers may find it inhibitions, especially if they difficult or intimidating to know other people in the group. moderate a focus group. The group effect is a useful Venues and equipment can be resource in data analysis. expensive. Participant interaction is useful Difficult to extract individual to analyse. views during the analysis.
  • 16. QUESTIONNAIRES These are three basic types of questionnaire Closed- open- combinati ended ended on of both
  • 17. 1. Closed-ended 2. Open-ended questionnaires questionnaires$
  • 18. Closed-Ended Open-Ended Quantitative research Qualitative research Find out how many people use a Find out what people think about a service service Follow a set format No standard answers to answer questions Seek Numbers Seek Opinions Can be scanned straight into a Data analysis is more complex computer for easy analysis Greater numbers can be Fewer questionnaires need to be produced. distributed.
  • 19. Difference between closed-ended and Open-ended Questionnaires http://www.web-books.com/eLibrary/Books/B0/B67/IMG/fwk-richmond-fig10_006.jpg
  • 20. 3. Combination of both Many researchers tend to use a combination of both open and closed questions. it is possible to find out how many people use a service and what they think about that service on the same form. Many questionnaires begin with a series of closed questions, with boxes to tick or scales to rank, and then finish with a section of open questions for more detailed response. Recently, some market research companies have started to distribute their questionnaires via the internet. This suggests that soon there might be a new category of questionnaire – the interactive questionnaire, which allows respondents to work with the researcher in both the development and completion of the questionnaire.
  • 22. direct observation • Tends to be used in areas such as health and psychology. • It involves the observation of a ‘subject’ in a certain situation • often uses technology such as video cameras or one-way mirrors. For example, the interaction of mother, father and child in a specially prepared play room may be watched by psychologists through a one way mirror in an attempt to understand more about family relationships.
  • 23. participant observation In participant observation, the researcher becomes much more involved in the lives of the people being observed. Participant observation can be viewed as both a method and a methodology It is popular amongst anthropologists and sociologists who wish to study and understand another community, culture or context.
  • 24. The researcher may take months or years, as they need to build up a lasting and trusting relationship with those people being studied. • the researcher hope to gain a deeper understanding into the behavior , motivation and attitudes of the people under study. Participant observation, as a research method, received bad press when a number of researchers became covert
  • 25. Overt participant observation, where everyone knows who the researcher is and what she is doing, however, can be a valuable and rewarding method for qualitative inquiry. participant observers; entering organisations and participating in their activities without anyone knowing that they were conducting research.
  • 27. By now you should have thought quite seriously about your research methodology. This will help you to decide upon the most appropriate methods for your research. In quantitative research You can • define your research methods early in the planning stage. • You know what you want to find out and you can decide upon the best way to obtain the information. • you will be able to decide early on how many people you need to contact. • survey can work in the form of a questionnaire or structured interviews
  • 28. In qualitative research You can • it may be difficult to define your methods specifically. • You may decide that semi-structured interviews would be useful, although you’re not sure, in the planning stages, how many you will need to conduct. • You need to use other methods as the research progresses. Maybe you want to run a focus group to see what people think about the hypotheses you have generated from the interviews. • Or perhaps you need to spend some time in the field observing something which has arisen during the interview stage.
  • 29.  It is not necessary to use only one research method, although many projects do this.  A combination of methods can be desirable as it enables you to overcome the different weaknesses inherent in all methods.  What you must be aware of, however, when deciding upon your methods, are the constraints under which you will have to work.  You need to think about the purpose of your research as this will help point to the most appropriate methods to use. Defining needs and means
  • 30. Let us return to the three examples in the exercises given in the previous two chapters to find out which would be the most appropriate methods for the research. EXAMPLE 3: APPROPRIATE METHODS
  • 31. This research aims to find out what primary school teachers think about the educational value of ‘The Teletubbies’ television programme. This researcher is interested in attitude and opinion. She thinks about running a series of semi-structured interviews with a small sample of primary school teachers. However, the researcher is concerned that some of the teachers may not have seen the programme and might be unable to comment, or might comment purely on ‘hearsay’. So she decides to gather together a group of teachers and show them one episode of The Teletubbies. Then she discusses the programme with the teachers in a focus group setting. This method works well and the researcher decides to hold five more focus groups with other primary school teachers.
  • 32. The aim of this research is to find out how many relatives of Alzheimer’s patients use the Maple Day Centre, and to ascertain whether the service is meeting their needs. This researcher decides to produce a questionnaire with a combination of closed and open-ended questions. The first part of the questionnaire is designed to generate statistics and the second part asks people for a more in-depth opinion. He has approached members of staff at the Maple Day Centre who are happy to distribute his questionnaire over a period of one month.
  • 33. This research aims to find out how many people from our estate are interested in, and would use, a children’s play scheme in the school summer holiday. .Members of the tenants’ association approach the local school and ask the head teacher if a questionnaire could be distributed through the school. The head teacher feels that it is not appropriate so the tenants’ association have to revise their plans. They’re worried that if they distribute a questionnaire through the post they won’t receive back many responses. Eventually, they decide to knock on each door on the estate and ask some simple, standard questions. They’re able to conduct this type of door-to-door, structured interview as they are a large group and are able to divide the work amongst everybody on the committee.
  • 34. structured Closed-Ended Semi-structured Open-Ended Interviewing Questionnaires unstructured Combination of Choosing both Research Methods Participant Focus Groups Observation Number People direct Participant discussion issues
  • 35. Data analysis is more complex Fewer questionnaires Seek Opinions need to be distributed Quantitative No standard answers to answer questions Find out how many people use a service Find out what people Follow a set format think about a service Qualitative Seek Numbers Greater numbers can be produced easy analysis
  • 36. Chapter 3 References By, Fadwa Al Amri http://ap.psychiatryonline.org/data/Journals/AP/2622/ER0098A1.jpeg http://www.web-books.com/eLibrary/Books/B0/B67/IMG/fwk-richmond-fig10_006.jpg Used Intuos4 Tablet for few writings and arrows In this presentation