Quality is in the Eye of the Beholder, by Katia Azevedo

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Katia Azevedo, Language Services Manager for Xerox Global Services, North America Operations, explains the processes used in her company to control the quality of its translated materials and to measure the service level of the company's external vendors.

Business

Quality is in the Eye of the Beholder Katia Azevedo Xerox Corporation

Xerox Global Services ,[object Object],[object Object],[object Object],Localization Production Network ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Global Industry Standards

Xerox Translation Quality Assessment Process (TQA) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Vendor Selection Process/Requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],We provide subject matter training and support to highly qualified translators Identify gap Search for new suppliers Select suppliers for evaluation based on references Evaluate translation ability Sign contract Set up new supplier Start End

Different Flavors of Spanish ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Best Practice: Approach needs to meet specific client needs !

THANK YOU! OBRIGADA! Katia Azevedo [email_address]

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