1. CoBiT & ITIL Control Objectives for Information Technology and It’s Relationship to the Information Technology Infrastructure Library Pink elephant Iberoamérica

3. What is not controlled cannot be measured

5. Based on over 40 International standards and is supported by a network of 150 IT Governance Chapters operating in over 100 countries

6. CoBiT describes standards, controls, and maturity guidelines for four domains, and 34 control objectives.

8. Control Objective: A statement of desired result or purpose to be achieved by implementing best practices and control procedures in a particular IT activity or process.

10. CoBiT Documents

11. CoBiT Model

12. CoBiT Model and ITIL Overlap PO1 Define a strategic IT Plan BEF PO2 define the information architecture ICT PO3 Determine the technological direction BEF PO4 define the IT organization / relationships BEF PO5 Mange the IT investment BEF PO6 Comm. management aims / direction BEF PO7 Manage human resources BEF PO8 Ensure compliance with external requirements PO9 Assess Risks SD & Risk Mgt. PO10 Manage Projects Prince 2 PO11 Manage Quality SD M1 Monitor the processes SD M2 Asses internal control adequacy M3 Obtain independent assurances M4 provide for independent audit Planning & Organization ITIL Service Support =SS ITIL Service Delivery = SD ITIL ICT Infrastructure Mgmt = ICT Business Excellence Framework = BEF Monitoring DS 1 Define and Manage service levels SD DS 2 Manage third party services SD DS3 Manage performance capacity SD DS4 Ensure continuous service SD DS5 Ensure systems security Security DS6 Identify and allocate costs SD DS7 Educate and train users = BEF DS8 Assist and advise customers SS DS9 Manage the configuration SS DS10 Manage problems and incidents SS DS11 Manage data ITC DS12 Manage facilities ITC DS 13 Manage operations ITC Acquisition & Implementation AI1 Identify automated solutions ITC AI2 Acquire and maintain application software AM AI3 Acquire and maintain technology infrastructure ICT AI4 Develop and maintain procedures BEF AI5 Install and accredit systems SS AI6 Manages Changes SS Delivery & Support

13. ITIL Management Model

14. ITIL Management Model

15. IT Business Excellence Framework™

20. Defined Roles & Responsibilities

21. Education / Certification

22. Critical Success Factors

23. Key Performance Indicators

24. Detail Control Objectives/Deliverables

26. Process Flows

27. Formal Implementation process

28. Defined process roles and responsibilities

29. Templates

30. Project Plans / Resources