Refer your time-critical courier for quote to craig@royaleafrica.com

1. WELCOME TO
THE ROYALE INTERNATIONAL GROUP
www.royaleafrica.com

2. TABLE OF CONTENT
1. About Royale International
2. Worldwide Locations
3. Time Critical Services
1. Services We Offer
2. Previous Shipments
3. Shipment Examples
4. Packaging
5. Global Clients
6. Enquiry Process
7. Tracking
4. Why Royale International
5. Global Contacts
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3. ABOUT ROYALE INTERNATIONAL
The Royale International Group has been providing Customised Courier
solutions since 1980 when the first office was opened in New York. The
Royale International group then moved its headquarters to Hong Kong to
concentrate on development within the Asia region.
Royale International has since expanded to become the largest
independent express company in the Asia Pacific with global coverage
offering a wide range of services.
• Regular Courier Services
• Time Critical Service
• Next Flight Out (NFO) Service
• Special Timed Deliveries
• Air Freight Service
• Domestic Courier Service
• Warehouse, Logistics & Distribution Services
• Bulk Mail, Publications & Financial Research Distribution Services
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4. WORLDWIDE LOCATIONS (54)
www.royaleafrica.com

5. TIME CRITICAL SERVICES -
SERVICES WE OFFER
• Hand Carry Service (On Board Courier Service)
• Royale International is one of the market leaders offering hand carry service on a global scale.
• Monitored from our 24/7/365 Global Command Centre in Hong Kong, all our locations have dedicated
hand carry staff, who have vast experience and have received all relevant training.
• Within minutes, we find flexible and cost efficient solutions beyond your expectations.
• Next-Flight-Out (NFO) Service (aka Counter-to-Counter)
• An ideal mode to secure a timely arrival of your critical shipments, with a dedicated pick up, send as
priority airfreight, with a dedicated clearance and delivery.
• The second fastest solution and especially cost efficient for more bulky shipments.
• Hybrid Service
• A service where we combine our Hand Carry and NFO service to speed up the process where possible.
• Especially for export shipment out of China, where we can hand carry to one of our hubs (HKG or SIN)
and sent priority airfreight to final destination. A very cost efficient solution to get bulky shipments
quick out of China.
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6. TIME CRITICAL SERVICES -
PREVIOUS HC SHIPMENTS
Hand Carry Shipments in the Past 5 Years:
YEAR # OF SHIPMENTS PREVIOUS HAND-CARRY SHIPMENTS SERVICE COMMODITY
2006 409 Shipments Shenzhen, China – Monterrey, Mexico Door-to-Port Electronics
2007 432 Shipments Singapore, Yangon, Myanmar Door-to-Door Oil & Gas
2008 545 Shipments Shanghai, China – Costa Rica Door-to-Door Medical
2009 1343 Shipments San Pedro Sula, HO – Bangkok, Thailand Port-to-Door Electronics
2010 3284 Shipments Tokyo, Japan to Zurich, Switzerland Door-to-Door Blood samples
2011 2547 Shipment Hong Kong – New York, USA Door-to-Door Fashion
Dubai, UAE – Kandahar, Afghanistan Door-to-Door Aircraft Parts
Phoenix, USA – Regensburg, Germany Door-to-Door Electronics
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7. TIME CRITICAL SERVICES -
PREVIOUS NFO SHIPMENTS
NFO Shipments in the Past 5 Years:
YEAR # OF SHIPMENTS PREVIOUS NFO SHIPMENTS SERVICE COMMODITY
2006 115 Shipments Mumbai , India to Singapore Door-to-Port Automotive
2007 72 Shipments Monterrey, Mexico – Tunis, Tunisia Door-to- Port Automotive
2008 101 Shipments Shanghai, China – Budapest, Hungary Door-to-Door Electronics
2009 91 Shipments Beijing, China – Johannesburg, SA Port-to-Door Drill Part
2010 827 Shipments Rochester, US – Shanghai China Door-to-Door Automotive
2011 3028 Shipment Paris, France - New York, USA Door-to-Door Fashion
Singapore – Bangalore, India Door-to-Door Plastic Parts
Phoenix, USA – Hong Kong Door-to-Port Semiconductor
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8. TIME CRITICAL SERVICES -
SHIPMENT EXAMPLES
Shipment Examples:
Parts for Wire Harnesses Metal Machine Parts Printed Circuit Boards
Semiconductors Clothing Samples Mobile Phone Parts
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9. TIME CRITICAL SERVICES -
PACKAGING
Packaging of a hand carry and NFO are crucial to ensure that shipments will be delivered in time and in the
expected condition. Therefore has Royale International customized hand carry and NFO bags as shown in the
below pictures.
Hand Carry Bags Next Flight Out Bag
2011
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10. TIME CRITICAL SERVICES -
PACKAGING
Hand Carry Bags:
- Protects the shipments against weather damage
- Helps reducing the amount of excess luggage for
big shipments
- It reduces the chance of shipments ending up at
a cargo facility of the airport, as loose boxes are
most of the time identified by baggage handlers
as cargo.
- To ensure our shipments reach the end-destination
we add the below stickers with the courier details
and all our contact details;
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11. TIME CRITICAL SERVICES -
GLOBAL CLIENTS
Example of Clients:
Client’s from the Semiconductor and Automotive sectors make up the largest number of our time critical clients.
Below is a sample.
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12. TIME CRITICAL SERVICES -
ENQUIRY PROCESS
STEP 1
Client Send Email Request To The Below Email Addresses
timecritical@royaleafrica.com
STEP 2 STEP 3
Within 15 Minutes… Within 30 Minutes…
Time Critical Operations Will Send An We Aim To Have The Quotation And Flight
Email To Confirm Receipt. Routing Sent To The Client.
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13. TIME CRITICAL SERVICES -
TRACKING
Clients are being updated on every milestone of hand carry and NFO shipments by email.
For example for a hand carry shipment we will update on the following milestones:
•Pick up
•Export Clearance (when required)
•Check-in (tag # and excess luggage paid (if any))
•Shipment confirmed loaded on the plane by gate dispatcher
and courier on board
•Courier arrived at transit airport
•Courier boarding for next flight, shipment confirmed loaded
on the plane by gate dispatcher
•Courier arrived at destination
•Courier has retrieved shipment and proceeds to customs
•Shipment has been customs clear and is out for delivery
•POD
Shipments can also be tracked online on our website with the HAWB.
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14. Customs
Import & Export Required Paperwork:
• Commercial Invoice (with shipper’s company stamp)
• Packing List (with shipper’s company stamp)
• Letter of Explanation (brief explanation of reason for
urgent hand carry, addressed To Whom it May Concern)
If the shipment requires Quarantine/Inspection, then
the shipper also need to provide:
• Letter of Inspection Entrustment (with stamp)
• Commodity Inspection & Quarantine Certificate (with
stamp)
• Purchase Order/Contract (with both side stamp)
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15. Outbound Flowchart
Collection
Client 1. Shipment
Confirmation 2. Customs
documents
RFQ Airline
Courier Check – In
Update Desk
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16. Inbound Flowchart
Airport Arrival
Client
Shipment
Confirmation
Courier Into JNB
RFQ POD Pays 20% of
Delivered
Shipment Value
To Customs
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17. WHY ROYALE INTERNATIONAL
• Specialists in this Niche Market
• Global Coverage
• Customized Service
• 24 / 7/ 365 availability and tracking
• Flexible and Cost Efficient Solutions
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18. CONTACT US
Our Worldwide Hand Carry / NFO Contact Details:
24/7/365 EMAIL: timecritical@royaleafrica.com
ACCOUNT CONTACT:
Craig Furno
New Business Development
Mobile: +27 (0) 82 444 6641
craig@royaleafrica.com
www.royaleafrica.com
www.royaleafrica.com