3. Advantages of Hosted Call Center You decide:operate your in-house call center, outsource your projects or both Leverage remote work: unlimited scalability, save on infrastructure Complete overview of your in-house and outsourced call centers Low costs due to centralized architecture and technical support
4. What is Virtual Call Center 3.0? Professional Hosted Call Center Solution + VoIP Service
5. Why Virtual Call Center 3.0? No investment on hardware or software Save money with telework and working from home Professional support No risk!
15. Complete Overview of Your System Real-time Monitoring Agent activity Inbound load and call routing Outbound and dial progress Listen in on calls Customizable Statistics Reports on outsourced and in-house projects Agent reports Historical Reports CDR Agent work log
16. Integration and customization Web integration – integrate your web based CRM, ERP system API integration – connect your business applications or database Customized development – we create the perfect business tool in Virtual Call Center 3.0 for you
17. Supervisor Interface Project management Database management Agent management Access to recorded voice files Real time monitoring Reports and statistics
18. Agent Interface Handling inbound and outbound calls Fill in scripts or questionnaires Access and modify customer datasheets
26. What’s behind Virtual Call Center 3.0? Creative, skilled developer and support team of eWorld Com located in Budapest Telecommunications service provider company
27. Call Center World 2010 Exhibition First presentation of Virtual Call Center 3.0 on the major call center industry event of Europe; the Call Center World 2010 exhibition in Berlin 10 000+ visitors 250+ exhibitors
