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Smart Delivery How channel changes are increasing self-service opportunities and providing better access to services for less   Birmingham October 21, 2010
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Speakers presentations
www.bcn.cat/mobil
In 2006 Barcelona has  been the 3rd city that has got the domain barcelona.mobi City Map How to City Agenda Museums and  exhibitions Music and drinks   barcelona.mobi Restaurants Other spaces Tourist Information Telephones of Interest www.bcn.cat/mobil Barcelona – barcelona.mobi - Smart Delivery
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.bcn.cat/mobil Some examples of mobile applications   So far in 2010 about 80,000 uses of mobile services by citizens  (excluding the volume of TMB)
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.bcn.cat/mobil SMS services (push, pull, push-pull, pull-push)
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Public bicycle services
 
The City as the enabler ,[object Object],[object Object]
//Venice  > Connected  for sustainable tourism ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Require
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],//Venice >Connected The tourist experience
//Venice  > Connected  Guided visit
//Venice  > Connected  The city platform … businesses Universities city maintenance pharmacies public schools casino multi utility Municipality of Venice museums parkings transport
Facts and figures 848,736 visits 7‘35'' Avg. Time on Site 7.9 Million Page Views 51 thousand online transactions 188 thousand tickets sold 127 languages € 4,32 Million online transactions value 186 countries
An Example –  pricing based on the  Sustainability Index Sustainability Index Service Price 3 €  15 5 €  20 0 €  9
Giorgio Prister President Major Cites of Europe [email_address] www.majorcities.eu
Panel Q&A and debate

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Giorgio Prister SMART Delivery

  • 1. Smart Delivery How channel changes are increasing self-service opportunities and providing better access to services for less Birmingham October 21, 2010
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  • 5. In 2006 Barcelona has been the 3rd city that has got the domain barcelona.mobi City Map How to City Agenda Museums and exhibitions Music and drinks barcelona.mobi Restaurants Other spaces Tourist Information Telephones of Interest www.bcn.cat/mobil Barcelona – barcelona.mobi - Smart Delivery
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  • 13. //Venice > Connected Guided visit
  • 14. //Venice > Connected The city platform … businesses Universities city maintenance pharmacies public schools casino multi utility Municipality of Venice museums parkings transport
  • 15. Facts and figures 848,736 visits 7‘35'' Avg. Time on Site 7.9 Million Page Views 51 thousand online transactions 188 thousand tickets sold 127 languages € 4,32 Million online transactions value 186 countries
  • 16. An Example – pricing based on the Sustainability Index Sustainability Index Service Price 3 € 15 5 € 20 0 € 9
  • 17. Giorgio Prister President Major Cites of Europe [email_address] www.majorcities.eu
  • 18. Panel Q&A and debate

Hinweis der Redaktion

  1. The last example that is going to be mentioned is Bicing based on Open Data. It is a way to share information, is a methodology with which all citizens can obtain information offered by the Municipality of Barcelona. Bicing service offered to citizens is a location based service based on Open Data and it allow citizens to: find the closes bicing stations consult availability and location check the station visualization in a map have an interactive browsing through all the city have access to preferred station If you want to have this application in your mobile phone, you must send a SMS to 7010 indicating the service you want to obtain: bicing station or code station.
  2. Let me briefly start from the beginning. This city is actually 2 or maybe three different cities in one. There is a restructured industrial area like the one of the Scientific and Technological Park that live together with the Chemical Industry, or the shipbuilding industry. Beside the Venice everybody knows there is an industrial area you can easily see just in front of the north façade of this hotel. And there is a growing city – Mestre – just that develops just a couple of miles from here, at the other end of the bridge connecting Venice to the mainland or – like we venetian think, connecting Europe to Venice.
  3. Nel Sistema Città la rete trova la sua massima valorizzazione. Le aziende cittadine e gli operatori economici possono attivare sinergie e collaborazioni finalizzate al miglioramento dell’offerta complessiva di servizi a reale valore aggiunto. Ciascuna azienda – in rete – mantiene la totale autonomia nella gestione dei propri servizi e realizza un “gioco di squadra”. La nuova tessera iMob (sistema di bigliettazione elettronica di ACTV) , ad esempio, nella rete della città costituisce un elemento di aggregazione di servizi sia per i turisti che per i cittadini residenti. Con la stessa tessera sarà possibile accedere ai musei cittadini, ai parcheggi ASM, ai servizi di altri service providers oltre, naturalmente, alla rete di trasporto locale.