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Smaller Sends, Bigger
Returns
The Art of Targeted Emails
Palmer Houchins - MailChimp
Samantha Sawyer - SMG Richmond
Zack Wright - Rockhouse Partners
Megan Feltes - Etix
#EtixBlast
Follow Along!
bit.ly/BlastEmail15
#EtixBlast
Source: MailChimp
Metrics that matter.
Entertainment and Events
Average Open
Rate:
21.48%
Average Click
Rate:
2.42%
#EtixBlast
Source: MailChimp
Metrics that matter.
Effect of segmentation
Open Rate
Increase:
+13.07%
Click Rate
Increase:
+51.92%
#EtixBlast
What makes it work?
Best Practices
Ask your audience.
Use your data.
Send relevant content.
Be curious.
#EtixBlast
Ellie McKinney
Director of Events and
Performance Programs
1
ASK YOUR
AUDIENCE.
#EtixBlast
Give the power to your audience.
Genre
Subscription type
Frequency
Venues
Special interests
#EtixBlast
Ellie McKinney
Director of Events and
Performance Programs
2
USE YOUR DATA.
#EtixBlast
MailChimp segmentation tools.
Member ratings.
Source: MailChimp
#EtixBlast
MailChimp segmentation tools.
Discover Similar Segments.
Source: MailChimp
#EtixBlast
Etix Community Segmentation Tools.
Performance Category and Subcategory.
Performance Category
Performance Subcategory
#EtixBlast
Etix Community Segmentation Tools.
Lifetime Spend.
Lifetime Spend
#EtixBlast
Etix Community Segmentation Tools.
Partner IDs.
Partner ID
#EtixBlast
Etix Community Segmentation Tools.
Zip code.
Zip Code
#EtixBlast
Ellie McKinney
Director of Events and
Performance Programs
3
SEND RELEVANT
CONTENT.
#EtixBlast
Target by past attendance.
Average Open Rate:
23%
Average Click Rate:
.08%
#EtixBlast
Thank your event attendees.
Average Open Rate:
46.88%
Average Click Rate:
13.43%
#EtixBlast
Reach out to inactive subscribers.
Campaign Open Rate:
1.09%
Campaign Click Rate:
0.22%
#EtixBlast
Ellie McKinney
Director of Events and
Performance Programs
4
Be curious.
Questions?
#EtixBlast
Say hello.
hello@rockhousepartners.com | rockhousepartners.com
Questions?
Megan Feltes
Email Marketing Specialist
megan@rockhousepartners.com

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Etix Blast: Smaller Sends, Bigger Returns - The Art of Targeted Emails