Chapter 7 The Law of Gratitude The Law of Attraction includes the Law of Gratitude. People who lack gratitude always seem to find themselves living in poverty or not having the lifestyle they wish to have. By showing gratitude, you are showing that the effort you put forth was in tune to what you desired. If a person lacks abundance but does not show gratitude, he will continue to live with lack because he has not shown he deserve more. This is because he is telling the universe that he does not deserve it. When the universe perceives this, the universe stops delivering. Having gratitude is so important that it was made into one of the universal laws. If you start losing your attitude of gratitude, you will lose ground rapidly. The Law of Gratitude can be stated as a natural principle that action and reaction are equal and opposite in direction at all times. Having gratitude connects you to the Universe or God, depending on how you look at it. Without gratitude, you have no power, since the two connect together. By using our minds for positive things, we are in reality using the power we have to produce the reality we want. Those who are not successful or do not get what they want are in fact pushing away the success and are violating the universal law of gratitude. In fact, there are five key mistakes or ways of thinking that people make with gratitude that cause them not to get what they want in life. These five ways include: 1. Abundance: Some people wonder if there is enough to go around for everyone. This is a major fallacy in life. There is more than enough abundance in the universe. It will always supply us with what we want when we want it. We just have to ask and God will provide. 2. Non-resistance to what is: This is a mistaken thought or principle that people have. When we think with non-resistance, we are in fact having the mental attitude that whatever happens, happens. We don't fight it, we just let it be. In this case, you can apply the law of opposites and think that there is good in the situation instead of bad. 3. No satisfaction: People tend to associate satisfaction with being happy and having abundance. But there is a difference. When you are satisfied, you accept what is. This is because you accept things the way they are and do not challenge it. Happiness is a state of joy or gratitude. 4. Forgiveness: Forgiveness is so vital to our dreams in life that if we don't do it and hold any resentment, fear, or frustration inside, it can block us from getting what we want in life. We must learn to forgive ourselves for what we do to others and our own selves. 5. Stop thinking: The key to having gratitude is by acting out what you think. What better way to act than to give of yourself or your time to help others? The Law of Gratitude is part of and includes the Law of Attraction, which is all about acting in accordance with our thoughts. If you want success in your life as well as abundance, you will obey these laws.

1. LENDING
Karen Janke
IUPUI: Indiana University-Purdue University Indianapolis
University Library (IUP)
Indianapolis, Indiana

2. 10 Commandments of ILL?
 Thou shalt not let a
request fall off
OCLC
 Thou shalt return
multi-volume sets to
the lender all at
once
 Thou shalt not
staple jiffy bags
 Thou shalt honor the
Interlibrary Loan
Code for the United

3. Benjamin Franklin’s
Poor Richard’s Almanack
 Fish and ILL
Requests smell after
four days.
 Beware of the young
Doctor, the old
Barber, and the
desperate PhD
student.
 A learned ILL
practitioner is a
greater ILL

4. But they didn’t teach me this in Library
School….
 Best Practices in Medical Interlibrary Loan and
Electronic Document Delivery. Special issue of Journal
of Interlibrary Loan, Document Delivery & Electronic
Reserve, Vol. 17(3) 2007
 Interlibrary Loan and Document Delivery: Best Practices
for Operating and Managing Interlibrary Loan Services
in all Libraries. Special issue of Journal of Interlibrary
Loan, Document Delivery & Electronic Reserve Vol. 16,
(1/2) 2006
 Leon, Lars E., et al. Enhanced Resource Sharing
Through Group Interlibrary Loan Best Practices: A
Conceptual, Structural, and Procedural Approach. portal:
Libraries and the Academy 3(3) 2003, pp. 419-40

5. Lending Nuts and Bolts
 What are you going to lend?
 For how long? Is 30 days enough?
 For how much?
 How are you going to deliver it?
 Do you need a computerized system to
manage it?
 How do you check out materials in your ILS?
 How many people do you need/can you afford
in order to accomplish this?

6. Library-to-Library
Communications
 Policies Directory / Website
Policies Directory (try searching
“YOM”)
Lender Website Examples
 E-mail address & Phone (and in your
constant data)?
 Account checked at least once a
day?

7. Patron Communications
 Borrowers: How overdue is it?
 Borrowers: Don’t ask the lending library to play
the heavy – issuing invoices costs them
money!
 Borrowers: Complaints about fees for
borrowing? Please don’t give out lending
library’s name/phone number.
 Borrowers: Communicate to your patrons how
to renew.
 Lenders: Making deals/special arrangements
directly with patrons of other libraries?

8. Borrowers: To Rush or Not to
Rush…
 Document Supplier / British
Library
 Check lending library website or
policies directory
 Try calling or emailing lender first!
 Don’t bombard lenders with a fax
of an existing request.

9. You scratch my back….
 Borrower: send a thank you, and cc: their
boss!
 Borrower: offer to pay overnight FedEx or UPS
with your account number
 Lender: remember and seek them out when
you need a favor

10. Moving Right Along...
 Just Say “No” to Conditionals such
as…
“Sorry, non circulating!”
“Sorry, we lack this year”
“Not as Cited” now goes directly to
Unfilled
“We only have vol 1 of this 2 vol set, do
you still want it?” (and are 1st in the
string)

11. Lost in the Mail?
 Borrowers: If you borrow it, and it never
arrives, you’re still obligated to pay for it.
 Borrowers: Offer to replace a lost or damaged
item on behalf of the lender.

12. ILL Departments are not Collection
Managers!
 But it pays to make nice with them!
 Can exceptions be made?
 How many items have been lost/damaged?
 How many times has it circulated in the past?
 Could it be replaced easily?

13. If what you’re being asked to
lend/borrow is non-circ, why?
 Rare?
 Expensive?
 In Demand?
 Can you buy it?

14. Special Edition!
 Lenders: Check the
requested item
versus what’s pulled
from the stacks….
 Especially for
classic literature or
when there are
numerous editions.
 THIS EDITION
ONLY statements in
request

15. Citation Verification: Whose job is
it?
 Answer: Borrowing Library!
 Google is the BFF of ILL!
 Series statements? Proceedings as
monograph or serials? Reprints? Freely
accessible websites or e-journals?
 Serials with title changes (fields 780 & 785)
 Ask for help on the ILL Listserv, but give ALL
the info

16. $$$
 “Our IFM report from 2 years ago shows a
discrepancy and we’re now charging you $10
via an invoice.”
 Mistakes happen, but check your IFM reports
promptly.
 If the financial error is > 6-12 months or from a
different fiscal year, or can’t be solved through a
dummy request, forget it!
 Lenders: Don’t fill the request when the maxcost
is lower than your fee! Borrowers aren’t obliged to
pay.

17. Dissertation Abstracts
International
 Lenders: Do they really want the abstract?
 Borrowers: Do your patrons know what they
are requesting?
 Borrowers: Google Scholar for digital
repositories

18. Busy is Relative
 Large volume lenders: 700+ transactions PER
DAY
 Small Libraries: part-time staff, may not have
the expertise

19. Electronic Delivery on the
Cheap
 Fax Machines: Just Say No!
 Odyssey Standalone
 Send and/or Receive
 https://osu.illiad.oclc.org/illiad/osu/lending/odysseyfaq.html
 http://www.atlas-sys.com/products/odyssey/
 Can receive as a borrower without scanning
as a lender.
 Email PDFs
 Ariel transmissions that don’t go through?

20. Dear OCLC,
 Records for International Libraries who don’t
lend or have any information about how to
borrow from them are seriously annoying
 Deflect requests based on max cost, filtered by
custom holding group

21. Hiring
 Hire people who have worked in food service
and were good at it!
 Can you type?

22. Lighten Up!
 Is anyone going to die?
 Borrowers: don’t be upset if your request is
turned down.
 Most people try to do the right thing most of
the time.
 ILL Karma & The Golden Rule