M2M organizations will be ready to listen and direct the social channel for sCommerce.

1. M2M Framework
Many 2 Many
employees and agents Router Customers
Departments
Suggest Transactions
• Business • Service Request
• CSR • Complaints
• Sales • Product Development
• Marketing Service • Investigations
• PR • Market Research
• Risk • Brand Management
• Compliance • Sales
• Technology • Relationships
• etc.
Sell • etc.
Secure
Enterprise Customers