Espire developed a new bespoke application to track and monitor the customer feedback for the Global leader in Document Outsourcing & Communications Services thereby resulting in high customer satisfaction

1. Case Studies

2. Espire
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For over 2 decades, global enterprises
worldwide have chosen Espire Infolabs as their
IT services and outsourcing partner
CONSISTENTLY CONTRIBUTING TO YOUR
BUSINESS GROWTH
We leverage on the right mix of our
People, Process and Technology
to deliver business solutions for our customers

3. Global Presence
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(headquarters)
Gurgaon
Sales offices
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Melbourne
Singapore
Sydney
Brisbane
Delivery Centre
Sales Office

4. Case Study:
Application Development
Espire developed a new bespoke application to track and
monitor the customer feedback for the Global leader in
Document Outsourcing & Communications Services
thereby resulting in high customer satisfaction
Challenge
Solutions
Tools & Technologies
The new bespoke web based application
needed to be replaced with the client’s current
application, in order to cater the new
technology stack (.NET 4.0) and requirements
of the business.
To meet the client’s objective, Espire
developed a web based application, which runs
in a Windows platform with Oracle as backend,
in order to track and monitor the customer
feedback via complaints and suggestions.
Framework & Database
• .NET Framework 4.0
• C# .NET
• ASP.NET
Database
• Oracle
Reporting Tools
• Oracle Reporting Services
Find out more

5. Case Study:
Application Testing and QA
Automated Regression Testing of Web
Application for a global engineering
conglomerate
Challenge
Solutions
Tools & Technologies
The client required expert software QA and
Testing services from an unbiased, third party
expert to perform automated regression
testing of the latest release of its flagship
product.
Espire's team studied the available manual test
cases, set up the test automation framework
and test data, created and executed the
automated test scripts and reported defects in
the product build.
• QTP 9.2
Find out more
• Windows XP, Microsoft Internet Explorer

6. Case Study:
Web Content Management
Espire develops a CMS portal for a UK
Government client involved in promoting the UK as
a tourist destination
Challenge
• The client wanted a Web-based application,
for promoting tourism in England, through a
set of Web Portals.
• The portals aimed to provide information
about tourism in England, hotel availability,
events and attractions.
• Integration of Content Management System
to manage the portals was the primary
challenge.
Find out more
Solution
Espire designed and developed a CMS based
portal which facilitated effective dissemination
of information about England’s tourism, hotel
availability, events and attractions.
Tools & Technologies:
• C# .NET
• VB .NET
• Tridion Content Manager
We have had a long standing engagement with
Espire for over 10 years during which period Espire
has been involved in the design, build,
implementation and support of multiple sites owned
by VisitBritain which are based on the SDL Tridion
platform. We continue to engage with Espire
because they have demonstrated consistency in
quality of work, a high degree of flexibility and
excellent technology and domain expertise in the
WCM and customer experience solutions space.
Ian Takats,
Chief Information Officer, VisitBritain

7. Case Study:
Web Content Management
Espire contributes towards the development,
implementation and support of the Business Information
System (Portal) for one of Asia’s largest Sports Hubs
Challenge
Solution
Tools & Technologies
• The client needed a web portal to be
created that would support multiple
requirements of the organisation.
Espire helped to develop a SharePoint web
based portal application. The solution allowed
the client to provide easy, anytime and
anywhere access to their customers.
• MS SharePoint 2010
• It was to serve the purpose of connecting
the client with the customers
Find out more
• .NET 4.0

8. Case Study:
Web Content Management
Espire builds website for an English County in
preparation for the London Olympics 2012 with
exemplary user experience and interface
Challenge
The client required an expert IT services
provider for creating a website for London
Olympics so that the constituency could be
promoted and showcased as a top visitor
destination.
Solutions
Espire created a website for the organisation
using Tridion Web Content Management
System. Testing was also carried out to ensure
smooth running of operations.
Tools & Technologies:
• Tridion Web content Management
St. Albans required an IT services provider with
specialisation in web content management with
proven expertise on the SDL Tridion platform. We
chose Espire for this project because they
successfully demonstrated their domain knowledge
in Web Content Management with specialisation in
SDL Tridion platform. We appreciate that the
project was delivered with value for money, and the
Espire team contributed with very useful
recommendations to enhance the visitor experience
of our site.
Suzanne Peleg, Web and E-Communications
Development Officer, St. Albans City Council
Find out more

9. Case Study:
Web Content Management
Espire develops website on open source CMS platform,
Drupal for a leading media Organisation to manage
business services with custom web parts, which are easy
to build and manage.
Challenge
• The client wished to update and change the
content of its website as it was currently
unable to send out relevant information to
potential customers at the right time.
Solutions
Espire carried out the implementation of the
CMS platform Drupal for the client to bring
crucial customer value and support to the
business.
Tools & Technologies:
• WCM: Drupal
We decided to migrate our website to the Drupal
open platform in order for us to update the website
with greater ease. For this project we engaged
Espire, who had proven expertise in the design and
development of websites using various CMS
platforms. The Espire team demonstrated excellent
knowledge and expertise in Drupal, the chosen
open platform CMS. They understood our
requirements and ensured that the project was
completed within a tight deadline. We are very
impressed with their quality of work, attention to
detail and domain expertise.
Jerry Siah, Head – Customer Service/Learning
& Innovation, Singapore Press Holdings Ltd.
Find out more

10. Case Study:
Business Intelligence
Espire optimizes Data warehouse for resolution
of data overload issues of a global engineering
conglomerate
Challenge
Solutions
Tools & Technologies
The existing BI Data warehouse (DWH) of the
client involved multiple scheduled ETL data
loads from source systems such as PRS and
Workbooks. The main objective of DWH
Queue optimization was as follows:
The existing solution offered only one
processing queue that received requests
sequentially.
• Software/Technologies: SQL Server
Integration Services, SQL Server Analysis
Services, SAP BO, Microsoft DTS and
Analysis Services 2000.
• Optimise the DWH loads to be more
efficient and reduce the performance impact
globally.
• Make the DWH data more readily available
and improve the process for business users
by providing load prioritisation to complete
their reporting on time.
Find out more
A total of four queues were implemented, each
for a dedicated set of business processes: PRS
and Workbook loads, Operating Model Loads,
GL and Budget Uploads, and a fourth queue
that can be used for all other purposes (static
refresh, cube process, CRM upload and any
other new processes that may be
implemented).
• Reporting: SAP BO

11. Case Study:
Customer Communication
Management
HP Exstream 8.0 Upgrade Assistance for a global
corporate information solutions provider
Challenge
Solutions
Tools & Technologies
The client wanted to take advantage of the
latest features and functions of HP Exstream
Version 8, which would make them more
competitive and efficient.
Considering the client’s needs and challenges,
Espire recognized the need for a
comprehensive software solution to manage
and deliver the document applications.
Considering the client’s needs and challenges,
Espire recognized the need for a
comprehensive software solution to manage
and deliver the document applications.
• HP Exstream V8.0.312
Find out more

12. Case Study:
Application Management
Espire simplifies and streamlines the deployment
of the Application Packaging services for an
automobile services company
Challenge
Solutions
Tools & Technologies
In the client’s current IT environment, the
various software are deployed on the user
workstations through the System Center
Configuration Manager (SCCM) tool. Due to
their intended upgrade from Windows XP to
Window 7 platform, the client needed to get all
their business applications ready to roll out on
the Windows 7 platform
Considering the client’s requirement, Espire
set about developing the packages with focus
on ensuring rapid response requirement
management.
• System Centre Configuration Manager 2007
Find out more
• InstallShield 2010
• Packaging Document Generator

13. Thank you
For more information, please visit www.espire.com