Cptl Wem Presentation 2009 Final V2

Presentation of services
Opportunities in management of
the Telecommunications Budget

June, 2009

This document is strictly private and confidential.
© 2009, All rights reserved. Corpotel Inc. They may not be total or partial reproduction by any print or electronic formats. 1

Agenda

Meeting objective:
Introduce the concept of Telecom Expense Management (TEM) and
explain Corpotel´s capabilities to identify opportunities of savings and
cost reduction

Contents:

1. Who is Corpotel?
2. Background
3. Our services Portfolio
4. Our engagement process
5. Next steps.

© 2009, All rights reserved. Corpotel Inc. 2

1. Who is Corpotel?


Who is Corpotel?

Company Profile “Our Customer talk for us”
• An American company with headquarters in Miami,
Fl.
• Founded in 2001.
• Providing TEM / WEM global services to clients in
North America, South America, Europe, the
Meddle East and Africa.

Most Relevant Awards

• South Florida Tech 100 companies.
• Top Business Telephone Companies
• TEMA Board Member (Telecom Expense
Management Association).
• “Best Partner Award” delivered over multiple years
by Applica Consumer Products (Black & Decker,
George Foreman Grills, Etc).


2. Background


Background
Telecom Expense Management
The processes, tools and activities used by a Corporation to constantly optimize and
contain the Telecommunications related costs of their operations.

Key findings among the industry
“Managing telecom expenses is a complex task that requires analysts:
knowledge about multiple technical an business topics”
• Just a few companies have an
integrated Telecom Expense
Management Strategy.
• Most of the expenses are tracked
on a country basis, setting aside
the overall management.
• Telecom expense is growing
year to year within the company
budget.
• The less controlled service is
mobile expense management.
• The fastest growing slice within
the telecom expenses are related
to wireless and unify
communications.


Background
Case Behind Corporate Mobile Management
As opposed to TELECOM, MOBILE EXPENSES and MOBILITY INITIATIVES are perceived as a tool for resource availability,
productivity, increased sales, and better customer service.

Best in Class Enterprise customers INCREASED
their Mobile TCO 19% last 24 months
( more devices to employees and more services
due to mobility initiatives)

 Mobile devices are on the rise, new
services abound,
 More complexity inherent to the
management of the device, as well as the
services, policies, security and applications.

Dramatic performance gains Companies are responding to this
of 30-40 % in customer complexity by outsourcing Mobile
satisfaction and employee provision and help desk operations
productivity.


Background
Why is it hard to manage mobile devices ?
Historically they were brought in to the work place by the employees . Companies reacted lately as they
realized that : i) it needs to be managed, ii) It is an opportunity and ii) It is also a potential liability.

“A cell phone life cycle its filled by many interaction points between the employees, mobile applications,
technicians, providers and the people responsible for supervision and payments”

New equipment and Corporate policies Contract of new line or New
Cost center
services requirement validation existing line handover allocation Employee
hire or
Line activation
promotion

Payment Technical Employee
Invoice Management Claim management
management Management utilization

Line operations management
Employee
Equipment layoff or
Plan management Account deactivation
reconfiguration
resignation
Line modification or deactivation

All of this has to be done Globally in different
languages and with multiple Carriers and Currencies

3. Our services Portfolio


Service Portfolio
• Corpotel’s Value proposition for customers: Wireless devices are the less controlled appliances
within the telecom network of corporations
– Services designed to manage and contain cost Area where we suggest to begin, because it could be
– NO investments, NO complexities quickly and provide results almost immediately
– Simple to ad to existing services and offerings
– Larger relevance with client, Recurrent Services

MANAGED SERVICES

TELECOM TELECOM VIRTUAL WIRELESS QUALITY NETWORK
ASSESSMENT EXPENSE IP-PBX EXPENSE MONITORING FOR
MANAGEMENT MANAGEMENT VoIP and IPTV.
• Telecom as a service
• Monthly fixed price • Permanent service,
• Consulting Service created as • Permanent service, operated under a BPO Consulting service to be
• 30-50% Reduction cost
an operational and sales tool. operated under a BPO model to help provided when ever a client
in regular telecom
• Implies an analysis project of model to help customers expenses customers to provision, needs to test the quality of a
4-6 weeks of a clients to track and audit the track and control of all network to handle VoIP or
• Amazing Functionality of their mobile
operation in order to identify total cost of their IPTV applications.
opportunities and saving Telecom operations. • Auto Attendant, Voice communications
areas. Mail, web portal, follow devices.
me and much more.


Service Portfolio
How does Corpotel fills the Coin Pot using the TEM doctrine?

We have helped our clients to find savings primarily through the following sources:

“Knowing telecom expenses lead us to decrease
their costs”
Reduction on the mobile
communications expenditures.

Increasing the lifecycle
management of the Telecom
Assets.

Gain benefits by using better
the new and disruptive
technologies


Service Portfolio
Our services are focused to support the clients to increase their control, to facilitate their management and to allow the
centralization of the operation of the telecom budget management. We can handle 3 levels of services

Key work activities
Data validation
System Platform / Methods and upload
Claims
X Budget Management sub-processes
and
credits
Invoice Expense
Reception analysis and
audit

TELECOM To hire, to Payment
CARRIERS change or to
end a contract
approval

Telecom
Budget

Contracts and Cost
services allocation
inventories

Suppliers and
Telecom
providers Expense
Qualification
Reports


Service Portfolio
Characterization of services

Get Started and CLEAN House Deliver value , begin controls Improve business, reduce costs
Higher

CONSULTING & BPO SERVICES
• Asset Management
• Preparing and monitoring the
implementation of Telecom
policies.
Less
CONTINGENCY SAVINGS SERVICES • Continuous Analysis of
internal consumption groups
and individuals
• Budget control process
• Audits • Periodic Plan optimization
• Monitoring payment • Application Integration
process Services
• Cost allocation • ERP integration Services
WEB BASED SUBSCRIPTION SERVICES • Claim Management
Higher
• “Custom” report generation
• Receipt and processing of
invoices and receipts
• Analysis of receipts and
expenditures
• Generation of predefined
reports
• Web Based Self Services Less

Corpotel’s responsibilities Facilitator Operator Owner / Consultant


Service Portfolio
Web App - Functionalities
Our application packages are designed to help our
customers regardless the kind of bundle
contracted. And they are scalable, you can hire
now the Basic package and within a year get the
Premium or Gold it’s up to your requirements.


Service Portfolio
Responsibilities Matrix
We have defined a clear responsibilities matrix for
each service.

We support all our processes in our 10 years of
experience helping clients define standards and
procedures, all of them contained in our best in
class Telecom Expense Knowledge Base.


4. Our engagement process


Our engagement process
We are planning to use a “step by step” approach focused to lower the perceived risks and to increase the
achievement of savings from the beginning



Get Started Immediately Mobile equals 80% of the work………….
RISK FREE …….and it represents 30% of the expense
While Savings can be approximate 26% of
Total Telecom
Cost

Obtain support as required and needed By providing out TEM WORK TOOLS™ the
Reduce your bills 30-50% , no investment, no Telecom manager can manage the rest :
risk, free tools. Contracts , circuits , budgets, reports, etc…


An strong part of our value proposition is our price structure which is significantly lower than the competence in
the international market.

• This prices are a reference and does not represent a commitment with the holders of this
presentation to charge them with this structure if its not signed in a Statement of Work.

• All figures expressed in Dollars per managed device per month.

WHAT THE OTHERS CHARGE Corpotel Price Range
basic premium gold
PRICES
3.00 5.00 7.00
2.75 4.50 6.00
2.50 4.00 5.50
2.00 3.50 4.50
1.50 2.00 3.00

* According to benchmark analysis from “The
Voice Report” and “The Aberdeen Group”


5. Next Steps


Next steps

1. Define if audience is willing to run a 2 months pilot using our platform and
services.

2. Or if there is another way to help achieve its Telecom budget objectives quickly:
– Contingency program.
– Telecom Assessment.
– Technology migration (general or pointed)

3. Tell us what part of your Telecom operations is giving you headache… we can
help.


Este documento es de carácter privado y estrictamente confidencial. Queda prohibida su reproducción total o parcial por cualquier medio impreso o electrónico. 22

Cptl Wem Presentation 2009 Final V2

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Ähnlich wie Cptl Wem Presentation 2009 Final V2

Ähnlich wie Cptl Wem Presentation 2009 Final V2 (20)

Cptl Wem Presentation 2009 Final V2