WTF is SRE - Telling Effective Tales about Production
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Storytelling is as old as time itself…. Since the beginning of humankind, we share our experiences, we teach, we inspire, we relate to stories as told all around us. How can we learn to use this powerful mechanism to tell effective tales about our production environments when dealing with our management teams? Learn how humans listen to stories (tales) more than they pay attention to pages of charts, dashboards, and data. If you want to learn how to make sure your message lands and how to effectively manage upwards in your organization, this is the session for you. Attendees will depart with a small yet powerful set of actionable examples that almost ensure your stories will capture your management's attention. One thing is certain, stories are being told, but what are your production stories and how can you become adept at telling them?
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WTF is SRE - Telling Effective Tales about Production
- 1. chronosphere.io Telling Effective Tales about Production Eric D. Schabell Director Evangelism @ericschabell{@fosstodon.org} 05 May 2023
- 4. chronosphere.io 1. What’s storytelling 2. Storytelling physiology
- 5. chronosphere.io 1. What’s storytelling 2. Storytelling physiology 3. Telling your tales
- 7. chronosphere.io It’s a conversation, not a performance
- 9. chronosphere.io *100 attendees x 45 mins = 4500 mins = 75 hours
- 11. chronosphere.io You have 5 mins….
- 12. chronosphere.io 1. What’s storytelling 2. Storytelling physiology 3. Telling your tales
- 14. chronosphere.io 1. What’s storytelling 2. Storytelling physiology
- 15. chronosphere.io 1. What’s storytelling 2. Storytelling physiology 3. Telling your tales
- 16. chronosphere.io
- 17. chronosphere.io
- 18. chronosphere.io
- 20. chronosphere.io It’s a conversation, not a performance
- 21. chronosphere.io 21 You have 5 mins….
- 23. chronosphere.io
- 26. chronosphere.io Cloud Native at Scale
- 28. chronosphere.io Cloud Native at Scale
- 30. chronosphere.io O11y at Scale (over time…)
- 31. chronosphere.io O11y at Scale (need)
- 33. chronosphere.io O11y at Scale (over time…)
- 34. chronosphere.io O11y at Scale (need)
- 35. Observability…
- 36. chronosphere.io Data volume Experiment: - Hello World app on 4 node Kubernetes cluster with Tracing, End User Metrics (EUM), Logs, Metrics (containers / nodes) - 30 days == +450 GB
- 37. Cloud Native Observability at Scale
- 38. Observability…
- 39. chronosphere.io Data volume Experiment: - Hello World app on 4 node Kubernetes cluster with Tracing, End User Metrics (EUM), Logs, Metrics (containers / nodes) - 30 days == +450 GB
- 40. Cloud Native Observability at Scale
- 41. chronosphere.io 1. What’s storytelling 2. Storytelling physiology 3. Telling your tales
- 42. chronosphere.io ● PetchaKutcha.org ● Presentation Zen, New Riders; 2 edition (December 15, 2011), ASIN: B006R4H5FG ● The Naked Presenter, New Riders; 1 edition (Dec 9, 2010), ISBN 0321704452 ● Storytelling slides external: (http://bit.ly/storytelling- slides) ● Speaking Bites: 5 Traits Putting Your Audiences to Sleep References
- 43. Thank you! Eric D. Schabell Director Evangelism @ericschabell{@fosstodon.org}
Hinweis der Redaktion
- Storytelling is as old as time itself…. Since the beginning of humankind, we share our experiences, we teach, we inspire, we relate to stories as told all around us. How can we learn to use this powerful mechanism to tell effective tales about our production environments when dealing with our management teams? Learn how humans listen to stories (tales) more than they pay attention to pages of charts, dashboards, and data. If you want to learn how to make sure your message lands and how to effectively manage upwards in your organization, this is the session for you. Attendees will depart with a small yet powerful set of actionable examples that almost ensure your stories will capture your management's attention. One thing is certain, stories are being told, but what are your production stories and how can you become adept at telling them?
- Our storytelling today is a journey…. It has a start and a finish with 3 things you’ll use to understand better building and delivery of your stories.
- The first starts with framing storytelling as a way to influence, align and motivate people to your way of thinking.
- The second discusses some of the physical aspects that you need to know about how your audience perceives your message, how they view your images and how they absorb your information.
- Finally, you’ll be given some examples of how building a story includes your personal experiences and apply them in a few example of storytelling based on 2017 experiences from the presenter. These are the 3 things needed to understand when building and delivering stories.
- What’s this all about, telling a story? Let’s start by looking at what the basic elements are of storytelling before we look at how to apply them to your individual needs.
- It’s not about entertainment… it’s not acting… it’s not a talent...it’s not unstructured…. it’s not magic…. and it’s not hard… the power of storytelling is about having a conversation instead of giving a performance. If you it into a conversation then you have won half the battle. Try engaging the audience, avoid lectern and stand at front edge of the stage, move around to engage all of the audience and make it personal. Questions being asked? Walk over to the person asking, engage and repeat for audience. Just a few of the things you can do to make it a conversation and get the audience involved and engaged.
- Each telling of a story is unique, just as the audience is unique Think, work and rework the story all the time The telling gets better after 10 and 20 and 50 times Improvise when needed…. Dropping story script completely if needed Knowing story well allows for jumping and skipping as needed Spontaneity and economy can be elegant and powerful
- Contract between speaker and audience You devote time and attention My responsibility to invest time and effort proportional to total hours committed 100 attendees x 45 mins = 4500 mins = 75 hours Do I spend 3 hours in prep? Great tellers prepare obsessively Understand what audience knows about, cares about and wants to hear Keep them curious and interested and engaged in the journey
- The physiology of storytelling is crucial for your understanding of the most effective ways to reach your audience. Whether it’s a one-to-one or one-to-many session, you can make simple adjustments to your current way of interacting with your audiences to make the most of your stories.
- Cognitive research shows humans focus at best for 5 mins, so: 5 mins to reach audience Best compliment: “I didn’t touch my phone once”
- Remember this slide…..
- …..used to ensure in first 5 mins I have the info in your cognitive channels.
- …..used to ensure in first 5 mins I have the info in your cognitive channels.
- …..used to ensure in first 5 mins I have the info in your cognitive channels.
- The human mind works on the photographic principle of thirds. By dividing up any image into the above grid, where the lines cross is where the human cognitive recognition will focus, so make sure your important imprintable elements of your slides and images are aligning that way. For western civilization, work from top left to bottom right is a simple and effective manner of transporting visual images.
- The house and person in this image are presented in the crossroads using the principle of thirds. Notice for western societies, reading the slide top left to bottom right is comforting for your brain.
- While this slide is more comfortable for brains in cultures that read in the opposite direction…. Learn your audiences and adapt your content accordingly.
- Let’s look back at the slides we used, are we remaining true to our teachings? Did we position the images and text to reflect the cognitive minds of our audience? The images and text fit to the 4 points that draw our attention to what is being said. In summary: Photography and location on slides Visual over words Slides should almost be useless without storyteller
- Let’s look back at the slides we used, are we remaining true to our teachings? Did we position the images and text to reflect the cognitive minds of our audience? The images and text fit to the 4 points that draw our attention to what is being said. In summary: Photography and location on slides Visual over words Slides should almost be useless without storyteller
- Let’s look back at the slides we used, are we remaining true to our teachings? Did we position the images and text to reflect the cognitive minds of our audience? The images and text fit to the 4 points that draw our attention to what is being said. In summary: Photography and location on slides Visual over words Slides should almost be useless without storyteller
- Let’s look back at the slides we used, are we remaining true to our teachings? Did we position the images and text to reflect the cognitive minds of our audience? The images and text fit to the 4 points that draw our attention to what is being said. In summary: Photography and location on slides Visual over words Slides should almost be useless without storyteller
- Practice is what you need to get better at this… but not just tech presentations, try something new and watch others present at a Petcha Kutcha event (http://www.pechakucha.org). 20 sec x 20 slides = 6:40 full automated slides.
- Telling your story…. How you can apply what you learned here to your daily messaging, selling, and other influential moments.
- Example of cloud native in the beginning… simplicity.
- Example of cloud native at scale… complexity.
- Example of cloud native in the beginning… simplicity.
- Example of cloud native at scale… complexity.
- Example of o11y in the beginning… simple.
- Example of o11y at scale… terrifying.
- Example of o11y at scale… the dream you can achieve.
- Example of o11y in the beginning… simple.
- Example of o11y at scale… terrifying.
- Example of o11y at scale… the dream you can achieve.
- Another way to look at o11y… serenity.
- Example of data volumes… shocking. (Source: The Hidden Cost of Data ObservabilityZ)
- Data flood is reality of o11y at scale…. drowning.
- Another way to look at o11y… serenity.
- Example of data volumes… shocking. (Source: The Hidden Cost of Data ObservabilityZ)
- Data flood is reality of o11y at scale…. drowning.
- Remember this slide….. Used to ensure in first 5 mins I have the info in your cognitive channels and shown 3 times to ensure it’s embedded and you’ll not forget what the highlights of this session are!
- References to help you on your journey!
- Storytelling is as old as time itself…. Since the beginning of humankind, we share our experiences, we teach, we inspire, we relate to stories as told all around us. How can we learn to use this powerful mechanism to tell effective tales about our production environments when dealing with our management teams? Learn how humans listen to stories (tales) more than they pay attention to pages of charts, dashboards, and data. If you want to learn how to make sure your message lands and how to effectively manage upwards in your organization, this is the session for you. Attendees will depart with a small yet powerful set of actionable examples that almost ensure your stories will capture your management's attention. One thing is certain, stories are being told, but what are your production stories and how can you become adept at telling them?