Suche senden
Hochladen
Erica Lehman Emmer Presentation
•
Als PPT, PDF herunterladen
•
1 gefällt mir
•
399 views
E
ericalehman
Folgen
Melden
Teilen
Melden
Teilen
1 von 14
Jetzt herunterladen
Empfohlen
Resume
Resume
LaCynthia Smith
Raju Dass CV-2
Raju Dass CV-2
Raju Dass
Jasmine Streeter- resume 2016
Jasmine Streeter- resume 2016
Jasmine Streeter
Objective: To educate you on the customer escalation policies and procedures.
Customer escalations
Customer escalations
Sonny Espinoza
American Partners Inc Perm Presentation 97 2003
American Partners Inc Perm Presentation 97 2003
rwnek0324
Are you a Salesforce Admin struggling to find a voice in your company and a seat at the table? Trust and Value are essential assets you can leverage to help you get that YES when proposing new features, attending an event or even getting that raise you know you deserve! Join me to learn three highly effective strategies that will help you earn Trust and prove your Value as an administrator.
Get the YES - Davina Hanchuck
Get the YES - Davina Hanchuck
Salesforce Admins
Uncover significant differences in call center agent quality—and how this affects customer interactions.
Virtual Agents vs Call Center Agents
Virtual Agents vs Call Center Agents
Liveops
Michael J Hart
Michael J Hart
Michael Hart
Empfohlen
Resume
Resume
LaCynthia Smith
Raju Dass CV-2
Raju Dass CV-2
Raju Dass
Jasmine Streeter- resume 2016
Jasmine Streeter- resume 2016
Jasmine Streeter
Objective: To educate you on the customer escalation policies and procedures.
Customer escalations
Customer escalations
Sonny Espinoza
American Partners Inc Perm Presentation 97 2003
American Partners Inc Perm Presentation 97 2003
rwnek0324
Are you a Salesforce Admin struggling to find a voice in your company and a seat at the table? Trust and Value are essential assets you can leverage to help you get that YES when proposing new features, attending an event or even getting that raise you know you deserve! Join me to learn three highly effective strategies that will help you earn Trust and prove your Value as an administrator.
Get the YES - Davina Hanchuck
Get the YES - Davina Hanchuck
Salesforce Admins
Uncover significant differences in call center agent quality—and how this affects customer interactions.
Virtual Agents vs Call Center Agents
Virtual Agents vs Call Center Agents
Liveops
Michael J Hart
Michael J Hart
Michael Hart
BREANNA'S RESUME 1
BREANNA'S RESUME 1
Breanna Sepulveda
Jessica Ringle Resume
Jessica Ringle Resume
Jessica Ringle
Telrite Inbound
Telrite Inbound
stratuscxm
VISHAL SRIVASTAVA
VISHAL SRIVASTAVA
vishal srivastava
Debra Clark call center sup RESUME
Debra Clark call center sup RESUME
Debra Clark
Anvesh Updated resume-2016
Anvesh Updated resume-2016
Anvesh Kumar
See what we\'re all about!
CIF Slideshow
CIF Slideshow
ScottScholefield
Matterhorn trip report
Matterhorn trip report
Captron
What role does technology play in the job search for 2015? How does a job seeker emphasize the positives in technology and de-emphasize the negatives? What role do keywords play? Can social media help? All this and more...
Technology and the Job Search | Surfing with Purpose
Technology and the Job Search | Surfing with Purpose
Douglas Lee Miller
Custom Mobile Guides
Custom Mobile Guides 2009
Custom Mobile Guides 2009
Moodie Consulting Group
Open source for eCommerce by Somokant Sharma, Iksula
Open source for eCommerce by Somokant Sharma, Iksula
Iksula
Cometsa Talent Mobility Services
Cometsa Talent Mobility Services
guestcee6b16b
Cometsa Mafrika Band Brochure 10 Dec2008
Cometsa Mafrika Band Brochure 10 Dec2008
guestcee6b16b
A brief view of our president - Samarjeet Singh.
Samarjeet Singh
Samarjeet Singh
Iksula
Iksula Offers services for the content and editorial services
Iksula Content Solutions
Iksula Content Solutions
Iksula
In understanding the history of internet and its impact on us, it emerged as a tool that would lead to democratization of the world!
Why Iksula chose Internet Retail
Why Iksula chose Internet Retail
Iksula
Online Video Strategies
Online Video Strategies
Douglas Lee Miller
Thinking about integrating Google Hangouts Live on Air into your video content strategy? Take a look at this quick primer on the the different ways to do so.
3 levels of hangouts for #highered
3 levels of hangouts for #highered
Douglas Lee Miller
Step by step Virtual PC installation
Step by step Virtual PC installation
mr kool
Ecommerce education by Samarjeet Singh, Iksula
Ecommerce education by Samarjeet Singh, Iksula
Iksula
Fun animated presentation on using the additive inverse to solve algebraic problems,
Moving Terms
Moving Terms
mrsbmath
Companies who have implemented call quality programs have realized significant improvement in call quality, customer satisfaction, employee performance, and overall call center performance. How does your call quality program compare? This is an extract from the Ascent Group\\\'s annual call quality practices benchmarking research.
Call Quality Practices 2009
Call Quality Practices 2009
The Ascent Group,Inc.
Weitere ähnliche Inhalte
Was ist angesagt?
BREANNA'S RESUME 1
BREANNA'S RESUME 1
Breanna Sepulveda
Jessica Ringle Resume
Jessica Ringle Resume
Jessica Ringle
Telrite Inbound
Telrite Inbound
stratuscxm
VISHAL SRIVASTAVA
VISHAL SRIVASTAVA
vishal srivastava
Debra Clark call center sup RESUME
Debra Clark call center sup RESUME
Debra Clark
Anvesh Updated resume-2016
Anvesh Updated resume-2016
Anvesh Kumar
Was ist angesagt?
(6)
BREANNA'S RESUME 1
BREANNA'S RESUME 1
Jessica Ringle Resume
Jessica Ringle Resume
Telrite Inbound
Telrite Inbound
VISHAL SRIVASTAVA
VISHAL SRIVASTAVA
Debra Clark call center sup RESUME
Debra Clark call center sup RESUME
Anvesh Updated resume-2016
Anvesh Updated resume-2016
Andere mochten auch
See what we\'re all about!
CIF Slideshow
CIF Slideshow
ScottScholefield
Matterhorn trip report
Matterhorn trip report
Captron
What role does technology play in the job search for 2015? How does a job seeker emphasize the positives in technology and de-emphasize the negatives? What role do keywords play? Can social media help? All this and more...
Technology and the Job Search | Surfing with Purpose
Technology and the Job Search | Surfing with Purpose
Douglas Lee Miller
Custom Mobile Guides
Custom Mobile Guides 2009
Custom Mobile Guides 2009
Moodie Consulting Group
Open source for eCommerce by Somokant Sharma, Iksula
Open source for eCommerce by Somokant Sharma, Iksula
Iksula
Cometsa Talent Mobility Services
Cometsa Talent Mobility Services
guestcee6b16b
Cometsa Mafrika Band Brochure 10 Dec2008
Cometsa Mafrika Band Brochure 10 Dec2008
guestcee6b16b
A brief view of our president - Samarjeet Singh.
Samarjeet Singh
Samarjeet Singh
Iksula
Iksula Offers services for the content and editorial services
Iksula Content Solutions
Iksula Content Solutions
Iksula
In understanding the history of internet and its impact on us, it emerged as a tool that would lead to democratization of the world!
Why Iksula chose Internet Retail
Why Iksula chose Internet Retail
Iksula
Online Video Strategies
Online Video Strategies
Douglas Lee Miller
Thinking about integrating Google Hangouts Live on Air into your video content strategy? Take a look at this quick primer on the the different ways to do so.
3 levels of hangouts for #highered
3 levels of hangouts for #highered
Douglas Lee Miller
Step by step Virtual PC installation
Step by step Virtual PC installation
mr kool
Ecommerce education by Samarjeet Singh, Iksula
Ecommerce education by Samarjeet Singh, Iksula
Iksula
Fun animated presentation on using the additive inverse to solve algebraic problems,
Moving Terms
Moving Terms
mrsbmath
Andere mochten auch
(15)
CIF Slideshow
CIF Slideshow
Matterhorn trip report
Matterhorn trip report
Technology and the Job Search | Surfing with Purpose
Technology and the Job Search | Surfing with Purpose
Custom Mobile Guides 2009
Custom Mobile Guides 2009
Open source for eCommerce by Somokant Sharma, Iksula
Open source for eCommerce by Somokant Sharma, Iksula
Cometsa Talent Mobility Services
Cometsa Talent Mobility Services
Cometsa Mafrika Band Brochure 10 Dec2008
Cometsa Mafrika Band Brochure 10 Dec2008
Samarjeet Singh
Samarjeet Singh
Iksula Content Solutions
Iksula Content Solutions
Why Iksula chose Internet Retail
Why Iksula chose Internet Retail
Online Video Strategies
Online Video Strategies
3 levels of hangouts for #highered
3 levels of hangouts for #highered
Step by step Virtual PC installation
Step by step Virtual PC installation
Ecommerce education by Samarjeet Singh, Iksula
Ecommerce education by Samarjeet Singh, Iksula
Moving Terms
Moving Terms
Ähnlich wie Erica Lehman Emmer Presentation
Companies who have implemented call quality programs have realized significant improvement in call quality, customer satisfaction, employee performance, and overall call center performance. How does your call quality program compare? This is an extract from the Ascent Group\\\'s annual call quality practices benchmarking research.
Call Quality Practices 2009
Call Quality Practices 2009
The Ascent Group,Inc.
Fliptop presentation at Dreamforce 2014, learn how InsideView improved conversion and win rates leveraging marketing data intelligence and predictive lead scoring
Dreamforce Presentation - Fliptop + InsideView
Dreamforce Presentation - Fliptop + InsideView
Fliptop
Term Paper of SERVQUAL model.
New microsoft word document
New microsoft word document
Md. Nashib Ahasan
White Dog Consulting Project: This was a project for a major utility preparing for deregulation by marketing its own deregulated division prior to the laws going into effect. This projects goal was to generate response and capture ‘genuine’ interest in Company’s solutions, Company will offer an incentive to qualified/targeted prospects via personalized email, SEO/SEM offers, and prospecting calls - James Newbill
Customer Experience Process
Customer Experience Process
White Dog Digital
As marketers, we all need healthy lists to do our jobs. Prospect and lead databases can be either friend or foe, depending upon many factors. Cleanliness is a primary tactical concern but segmentation, healthy activity, and subscriber preference management are vital when building the value of one of your biggest marketing assets. What determines the life, health, and value of a lead in your databases and what can you do about it? Join Mathew Sweezey, Marketing Evangelist at Pardot, and Scott Armstrong, Co-Founder and Partner at Brainrider for an in-depth look into managing your marketing database and getting better results.
Managing Your Marketing Database: How To Get Better Results
Managing Your Marketing Database: How To Get Better Results
Pardot
Quality Management
Quality Management
Aya Badr
Marian International Institute of Management http://miim.ac.in
Module 2
Module 2
Bibin Xavier
Customer Health Score (CHS) is a common and helpful metric for Customer Success Managers (CSM). But, it is insufficient to address opportunities and challenges with your customers. Why? Because it focuses on the vendor-customer relationship and fails to assess the maturity of the customer in running their business. This is why Ralf Wiggten and I recently coined the term Customer Maturity Index (CMI) and developed a methodology for its calculation. Combining CMI with CHS provides the clarity needed for effective playbooks to maximize both the customer’s success and yours from the relationship. This presentation explores the short-comings of common Customer Health Scores, provides the case for Customer Maturity Index, details a suggested methodology for CMI development within a company and provides practical tools for such development.
Why Your Customer HealthScore is Useless and How to Overcome It
Why Your Customer HealthScore is Useless and How to Overcome It
Boaz S. Maor
Identifying causes of customer risk and churn, and then applying approaches for prospective winback, are tremendously important to any company. The content of this presentation enables organizations to optimize customer loyalty behavior
Harris Interactive Src Risk, Churn, Win Back Workshop
Harris Interactive Src Risk, Churn, Win Back Workshop
Michael Lowenstein
Worried about your rate of sales conversion??Go through this document to gain a new perspective as to how you can increase your sales conversion rate.Fee free to contact us for more solutions
How can you positively impact your sales conversion rates
How can you positively impact your sales conversion rates
Hyperquality Inc
Our research report delivers the results of our 9th annual research on call quality programs. The Ascent Group conducted research during the 2nd quarter of 2010 to better understand how companies are monitoring call quality and other customer transactions. We asked companies to share their call monitoring experiences to help us identify the practices that make or break a quality monitoring process. We also asked them to provide their plans moving forward as well as lessons learned along the way. Detailed case studies featuring companies examine current monitoring practices, lessons learned, challenges overcome, plans for the future, and business practices that have led to "big wins".
Call Quality Monitoring 2010
Call Quality Monitoring 2010
The Ascent Group,Inc.
Contact Center Quality Survey 2014
BPA CCQS 2014
BPA CCQS 2014
Karyn Dupree
Successful Customer Communications Strategies in 8 Steps and 2 Case Studies
Successful Customer Communications Strategies in 8 Steps and 2 Case Studies
Vivastream
Do you conduct QA on your contact center customer interactions? Historically, internal QA scores have been as much as 30% higher than reality. Having a third-party evaluation can help provide the perspective you need to align with how customers see your organization. This eBook will help guide you through the decision-making process: To outsourced your QA or not?
VereQuest | Guide to Outsourcing your Contact Center's Quality Monitoring
VereQuest | Guide to Outsourcing your Contact Center's Quality Monitoring
Sharon Oatway
On August 31 the Learning Lab team hosted a private partner-only webinar where we shared key learnings on measuring customer satisfaction in the rural and agricultural finance industry. The presentation from this webinar, alongside a short summary of its learnings, are now available online for public viewing.
160831 webinar on customer satisfaction (public)
160831 webinar on customer satisfaction (public)
Malia Bachesta
Crm
Crm
ankitatwork
Full session information and video available on successforce.com.
B P S008 Thayer 091907
B P S008 Thayer 091907
Dreamforce07
TQM, Joel E. Ross, Zia Ul Haq, Spring 2016, Preston University Karachi, Total Quality Management, Customer Focus and Satisfaction
TQM Chapter # 7 - Joel E. Ross
TQM Chapter # 7 - Joel E. Ross
Yasir Afzal Rajput
As the title suggests, a simple plan to enhance any brand's contact center business, and through it, their customer experience. Hope it is worth the reader's time and helps spread the awareness and empowerment to bring customer centricity to their business.
A simple plan : 5 Step Enhanced contact center
A simple plan : 5 Step Enhanced contact center
Ashutosh Anil
Your Renewals Businesses as an App Innovator
Your Renewals Businesses as an App Innovator (December 13, 2016)
Your Renewals Businesses as an App Innovator (December 13, 2016)
Salesforce Partners
Ähnlich wie Erica Lehman Emmer Presentation
(20)
Call Quality Practices 2009
Call Quality Practices 2009
Dreamforce Presentation - Fliptop + InsideView
Dreamforce Presentation - Fliptop + InsideView
New microsoft word document
New microsoft word document
Customer Experience Process
Customer Experience Process
Managing Your Marketing Database: How To Get Better Results
Managing Your Marketing Database: How To Get Better Results
Quality Management
Quality Management
Module 2
Module 2
Why Your Customer HealthScore is Useless and How to Overcome It
Why Your Customer HealthScore is Useless and How to Overcome It
Harris Interactive Src Risk, Churn, Win Back Workshop
Harris Interactive Src Risk, Churn, Win Back Workshop
How can you positively impact your sales conversion rates
How can you positively impact your sales conversion rates
Call Quality Monitoring 2010
Call Quality Monitoring 2010
BPA CCQS 2014
BPA CCQS 2014
Successful Customer Communications Strategies in 8 Steps and 2 Case Studies
Successful Customer Communications Strategies in 8 Steps and 2 Case Studies
VereQuest | Guide to Outsourcing your Contact Center's Quality Monitoring
VereQuest | Guide to Outsourcing your Contact Center's Quality Monitoring
160831 webinar on customer satisfaction (public)
160831 webinar on customer satisfaction (public)
Crm
Crm
B P S008 Thayer 091907
B P S008 Thayer 091907
TQM Chapter # 7 - Joel E. Ross
TQM Chapter # 7 - Joel E. Ross
A simple plan : 5 Step Enhanced contact center
A simple plan : 5 Step Enhanced contact center
Your Renewals Businesses as an App Innovator (December 13, 2016)
Your Renewals Businesses as an App Innovator (December 13, 2016)
Erica Lehman Emmer Presentation
1.
Erica Lehman Emmer
Resume
2.
3.
4.
Quality Assessment Plan
5.
Quality Assessment Report
6.
Productivity Study Plan
7.
Call Center Statistical
Report
8.
Call Center Productivity
Analysis
9.
Agent Monitoring Evaluation
10.
11.
Document Control Method
12.
Operational Procedures
13.
Customer Satisfaction Survey
14.
Jetzt herunterladen