SlideShare ist ein Scribd-Unternehmen logo
1 von 14
Erica Lehman Emmer Resume
Professional Background ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
Quality Assessment Plan
Quality Assessment Report
Productivity Study Plan
Call Center Statistical Report
Call Center Productivity Analysis
Agent Monitoring Evaluation
Example of Communication from the QC Monitor Team (Calibration results) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Document Control Method
Operational Procedures
Customer Satisfaction Survey
[object Object],[object Object]

Weitere ähnliche Inhalte

Was ist angesagt?

Telrite Inbound
Telrite InboundTelrite Inbound
Telrite Inbound
stratuscxm
 
Debra Clark call center sup RESUME
Debra Clark call center sup  RESUMEDebra Clark call center sup  RESUME
Debra Clark call center sup RESUME
Debra Clark
 
Anvesh Updated resume-2016
Anvesh Updated resume-2016Anvesh Updated resume-2016
Anvesh Updated resume-2016
Anvesh Kumar
 

Was ist angesagt? (6)

BREANNA'S RESUME 1
BREANNA'S RESUME 1BREANNA'S RESUME 1
BREANNA'S RESUME 1
 
Jessica Ringle Resume
Jessica Ringle ResumeJessica Ringle Resume
Jessica Ringle Resume
 
Telrite Inbound
Telrite InboundTelrite Inbound
Telrite Inbound
 
VISHAL SRIVASTAVA
VISHAL SRIVASTAVAVISHAL SRIVASTAVA
VISHAL SRIVASTAVA
 
Debra Clark call center sup RESUME
Debra Clark call center sup  RESUMEDebra Clark call center sup  RESUME
Debra Clark call center sup RESUME
 
Anvesh Updated resume-2016
Anvesh Updated resume-2016Anvesh Updated resume-2016
Anvesh Updated resume-2016
 

Andere mochten auch

Matterhorn trip report
Matterhorn trip reportMatterhorn trip report
Matterhorn trip report
Captron
 
Open source for eCommerce by Somokant Sharma, Iksula
Open source for eCommerce by Somokant Sharma, IksulaOpen source for eCommerce by Somokant Sharma, Iksula
Open source for eCommerce by Somokant Sharma, Iksula
Iksula
 
Cometsa Talent Mobility Services
Cometsa Talent Mobility ServicesCometsa Talent Mobility Services
Cometsa Talent Mobility Services
guestcee6b16b
 
Cometsa Mafrika Band Brochure 10 Dec2008
Cometsa Mafrika Band Brochure 10 Dec2008Cometsa Mafrika Band Brochure 10 Dec2008
Cometsa Mafrika Band Brochure 10 Dec2008
guestcee6b16b
 
Step by step Virtual PC installation
Step by step Virtual PC installationStep by step Virtual PC installation
Step by step Virtual PC installation
mr kool
 
Ecommerce education by Samarjeet Singh, Iksula
Ecommerce education by Samarjeet Singh, IksulaEcommerce education by Samarjeet Singh, Iksula
Ecommerce education by Samarjeet Singh, Iksula
Iksula
 

Andere mochten auch (15)

CIF Slideshow
CIF SlideshowCIF Slideshow
CIF Slideshow
 
Matterhorn trip report
Matterhorn trip reportMatterhorn trip report
Matterhorn trip report
 
Technology and the Job Search | Surfing with Purpose
Technology and the Job Search | Surfing with PurposeTechnology and the Job Search | Surfing with Purpose
Technology and the Job Search | Surfing with Purpose
 
Custom Mobile Guides 2009
Custom Mobile Guides 2009Custom Mobile Guides 2009
Custom Mobile Guides 2009
 
Open source for eCommerce by Somokant Sharma, Iksula
Open source for eCommerce by Somokant Sharma, IksulaOpen source for eCommerce by Somokant Sharma, Iksula
Open source for eCommerce by Somokant Sharma, Iksula
 
Cometsa Talent Mobility Services
Cometsa Talent Mobility ServicesCometsa Talent Mobility Services
Cometsa Talent Mobility Services
 
Cometsa Mafrika Band Brochure 10 Dec2008
Cometsa Mafrika Band Brochure 10 Dec2008Cometsa Mafrika Band Brochure 10 Dec2008
Cometsa Mafrika Band Brochure 10 Dec2008
 
Samarjeet Singh
Samarjeet SinghSamarjeet Singh
Samarjeet Singh
 
Iksula Content Solutions
Iksula Content SolutionsIksula Content Solutions
Iksula Content Solutions
 
Why Iksula chose Internet Retail
Why Iksula chose Internet RetailWhy Iksula chose Internet Retail
Why Iksula chose Internet Retail
 
Online Video Strategies
Online Video StrategiesOnline Video Strategies
Online Video Strategies
 
3 levels of hangouts for #highered
3 levels of hangouts for #highered3 levels of hangouts for #highered
3 levels of hangouts for #highered
 
Step by step Virtual PC installation
Step by step Virtual PC installationStep by step Virtual PC installation
Step by step Virtual PC installation
 
Ecommerce education by Samarjeet Singh, Iksula
Ecommerce education by Samarjeet Singh, IksulaEcommerce education by Samarjeet Singh, Iksula
Ecommerce education by Samarjeet Singh, Iksula
 
Moving Terms
Moving TermsMoving Terms
Moving Terms
 

Ähnlich wie Erica Lehman Emmer Presentation

Quality Management
Quality ManagementQuality Management
Quality Management
Aya Badr
 
Successful Customer Communications Strategies in 8 Steps and 2 Case Studies
Successful Customer Communications Strategies in 8 Steps and 2 Case StudiesSuccessful Customer Communications Strategies in 8 Steps and 2 Case Studies
Successful Customer Communications Strategies in 8 Steps and 2 Case Studies
Vivastream
 

Ähnlich wie Erica Lehman Emmer Presentation (20)

Call Quality Practices 2009
Call Quality Practices 2009Call Quality Practices 2009
Call Quality Practices 2009
 
Dreamforce Presentation - Fliptop + InsideView
Dreamforce Presentation - Fliptop + InsideViewDreamforce Presentation - Fliptop + InsideView
Dreamforce Presentation - Fliptop + InsideView
 
New microsoft word document
New microsoft word documentNew microsoft word document
New microsoft word document
 
Customer Experience Process
Customer Experience ProcessCustomer Experience Process
Customer Experience Process
 
Managing Your Marketing Database: How To Get Better Results
Managing Your Marketing Database: How To Get Better ResultsManaging Your Marketing Database: How To Get Better Results
Managing Your Marketing Database: How To Get Better Results
 
Quality Management
Quality ManagementQuality Management
Quality Management
 
Module 2
Module 2Module 2
Module 2
 
Why Your Customer HealthScore is Useless and How to Overcome It
Why Your Customer HealthScore is Useless and How to Overcome ItWhy Your Customer HealthScore is Useless and How to Overcome It
Why Your Customer HealthScore is Useless and How to Overcome It
 
Harris Interactive Src Risk, Churn, Win Back Workshop
Harris Interactive Src Risk, Churn, Win Back WorkshopHarris Interactive Src Risk, Churn, Win Back Workshop
Harris Interactive Src Risk, Churn, Win Back Workshop
 
How can you positively impact your sales conversion rates
How can you positively impact your sales conversion ratesHow can you positively impact your sales conversion rates
How can you positively impact your sales conversion rates
 
Call Quality Monitoring 2010
Call Quality Monitoring 2010Call Quality Monitoring 2010
Call Quality Monitoring 2010
 
BPA CCQS 2014
BPA CCQS 2014BPA CCQS 2014
BPA CCQS 2014
 
Successful Customer Communications Strategies in 8 Steps and 2 Case Studies
Successful Customer Communications Strategies in 8 Steps and 2 Case StudiesSuccessful Customer Communications Strategies in 8 Steps and 2 Case Studies
Successful Customer Communications Strategies in 8 Steps and 2 Case Studies
 
VereQuest | Guide to Outsourcing your Contact Center's Quality Monitoring
VereQuest | Guide to Outsourcing your Contact Center's Quality MonitoringVereQuest | Guide to Outsourcing your Contact Center's Quality Monitoring
VereQuest | Guide to Outsourcing your Contact Center's Quality Monitoring
 
160831 webinar on customer satisfaction (public)
160831 webinar on customer satisfaction (public)160831 webinar on customer satisfaction (public)
160831 webinar on customer satisfaction (public)
 
Crm
CrmCrm
Crm
 
B P S008 Thayer 091907
B P S008  Thayer 091907B P S008  Thayer 091907
B P S008 Thayer 091907
 
TQM Chapter # 7 - Joel E. Ross
TQM Chapter # 7 - Joel E. RossTQM Chapter # 7 - Joel E. Ross
TQM Chapter # 7 - Joel E. Ross
 
A simple plan : 5 Step Enhanced contact center
A simple plan : 5 Step Enhanced contact centerA simple plan : 5 Step Enhanced contact center
A simple plan : 5 Step Enhanced contact center
 
Your Renewals Businesses as an App Innovator (December 13, 2016)
Your Renewals Businesses as an App Innovator (December 13, 2016)Your Renewals Businesses as an App Innovator (December 13, 2016)
Your Renewals Businesses as an App Innovator (December 13, 2016)