As the telecommunications market is evolving and new technologies such as LTE and 5G networks come into prominence, service providers need to evolve their Operations Support Systems (OSS) and Business Support Systems (BSS). They must enable higher bandwidth and content-rich applications, all while delivering new capabilities and superior experiences to users. OSS and BSS are key to delivering organizations needs for service delivery and fulfilment and business intelligence. The systems integration will help Telecom service providers to optimize expenses on their OSS and BSS systems, and at the same time improve the overall service provisioning and the quality of experience delivered to customers. This book has practical approach. It cover the fulfilment, assurance and billing processes in depth for converged telecommunication services. Customer care using web self care and social networking applications. Billing and charging concepts for GSM, 3G Networks including IMS , LTE is covered. The present day challenge in front of Telecommunication Service Providers is providing a Convergent bill to their customers. Hence Convergent Billing concepts have been included in the book. VOIP and Interconnect Billing has also been covered. BSS Data Centre Solution has been discussed in the book right from Choosing COTS software , planning and designing for BSS Data Centre infrastructure , Licensing and Sizing for Computing resources , Storage and Software, , Deigning WAN for CRM , Mediation and Provisioning , need of taking OSS/BSS on cloud. On the OSS front, the book has excellent coverage of TMN, EMS/NMS, OSS Network Operation Centre , SNMP and Management of Next Generation Networks.

1. A EXCELLENT BOOK ON OSS BSS FOR
TELECOMMUNICATION SERVICE:--
“OSS BSS FOR CONVERGED TELECOMMUNICATION
NETWORKS – A PRACTICAL APPROACH –
BY
RAHUL WARGAD”
AVAILABLE at (Click on Buy button to purchase)
http://www.epcspune.in/services
ISBN no – 9788192796901
The book has rich content on creating OSS/BSS solution, it
includes---
 Business Support System (BSS)
 Tele management Forum : eTOM
 New Generation Operations Systems and Software (NGOSS)
 Service Designing Aspects for Telecommunication Service Provider
 Introduction To The BSS Application Stack
 Leveraging Comprehensive Customer experience with CRM,
 Customer Self Care Portal, Mobile Apps and Social Media
 Order Management
 Service Provisioning – Activation
 Mediation For Billing
 Introduction to Telecommunication Billing
 Charging and Billing For GSM, GPRS/Edge, UMTS (3G) and LTE
Mobile Systems
 Interconnect Billing
 Billing for VOIP Service
 Convergent Billing
 Bill Formatting , Bill Distribution And Collection
 Revenue Assurance
 Fraud Management System
 Enterprise Application Integration
 IVRS And Call Centre Integration With BSS

2.  Designing Aspects for BSS Solution Stack
 Commercial Off‐The‐Shelf (COTS) Products
 Designing Aspects for BSS Data Centre
 Integration of COTS Software
 Physical Security, Network Security and Surveillance System
 Disaster Recovery Considerations for BSS Data Centre
 Finalization of Software Stack , Licensing Quantity and Computing
 Storage Sizing for BSS Data Centre
 Designing WAN for CRM users , Mediation and Provisioning
 BSS/ OSS Over Cloud
 Operational Support System (OSS) for
Telecom Networks
 TMN Model and FCAPS
 EMS Functions
 NMS Functions and OSS NOC
 Simple Network Management Protocol (SNMP)
 Management Of Next Generation Networks
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