Learn how to access MESA

1. MESA Introduction
Work and Travel Insurance Services, an Envisage International Corporation website

2. What is MESA?
Member Enrollment Self-Service Access (MESA)
is a web portal with the following functionality:
– View claim details and status
– Search feature
– Resources (claim forms, supporting materials)
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3. Login Screen – mesa.hccmis.com
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4. Creating Login
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New Users- Select “Sign Up Now”

5. Creating Login (continued)
Step 1: Select “Member” and enter preferred email address.
(Note: Dependent option is for Short-Term Medical dependents only)
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6. Creating Login (continued)
Step 2: Enter Certificate ID followed by two zeroes (“00”).
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7. Creating Login (continued)
Step 3: Select record, then “Continue”
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8. Creating Login (continued)
Step 4: The password must contain a symbol and a capital letter.
The minimum length is 7 characters.
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9. New user Registration - Summary
Step 5: Authorization- enter name and date.
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10. Confirmation Screen
Return to Login.
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11. Login
Enter name and newly created password.
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12. Summary Screen
View claim details, search for claims, view member details, or
send a question to customer service.
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13. Claim Details
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14. Coverage History
Eligibility tab: View coverage record.
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15. Resources
Resources tab: Access claim forms and PPO provider link.
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16. Creating Login (Error Received)
Step 1
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Step 2
Error

17. Creating Login (Error Received)
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Error: Select “I do not know my Client ID or Code”

18. Creating Login (Error Received)
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Error: Enter Phone Number and/or Email Address. Select “Save”.
You will be contacted and assisted by a Client Relations Specialist.