Healthcare Innovation: Made With Patients

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Marie Ennis-O'Connor

Keynote Presentation at DayOne Conference – Shaping the Future of Health, Basel, Switzerland.

Gesundheit & Medizin

@JBBC
It always amazes me that in healthcare we spend
millions building solutions that the end users don’t
want.
Why?
Well often we are never asked.
Would Amazon build a platform without consulting
the end user?
Would General Motors produce a new car without
understanding their consumer?
So why do we do it in healthcare?
Michael Seres @mjseres

“In the milieu of technological
advances, we often overlook
the low-tech, analog human.”
- Jordan Shlain M.D., Founder
HealthLoop
@JBBC

@JBBC
“People talking to each other”
- Susannah Fox
(ex) Chief Technology Officer of
the US Department of Health and
Human Services

Healthcare Innovation: Made With Patients

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10.

11. @JBBC It always amazes me that in healthcare we spend millions building solutions that the end users don’t want. Why? Well often we are never asked. Would Amazon build a platform without consulting the end user? Would General Motors produce a new car without understanding their consumer? So why do we do it in healthcare? Michael Seres @mjseres

12.

13. @JBBC

14.

15. @JBBC

16. (Source: Dahlgren and Whitehead 1991)

17. @JBBC

18.

19. “In the milieu of technological advances, we often overlook the low-tech, analog human.” - Jordan Shlain M.D., Founder HealthLoop @JBBC

20. @JBBC

21.

22. @JBBC “People talking to each other” - Susannah Fox (ex) Chief Technology Officer of the US Department of Health and Human Services