1. Staff Engagement
Unleashing the Talent & Energy of Your Staff
Increase your profit without increasing your payroll costs
發揮員工潛能 ‧ 增強團隊的生產力
始於了解您員工的投入感

2. INCREASING NUMBER OF CUSTOMER COMPLAINTS?
INCREASING STAFF TURNOVER?
FALLING NET PROFIT?
YOU MAY WONDER:
Are my employees not happy with
the job they are doing?

3. I’m happy coz I can get off in time.

6. I am very happy with
Frankly speaking, I’m I don’t see how I fit into
the pay, having
not quite clear on what the future of the
considered how much
they expect of me. company.
work I am assigned.
I don’t care. It’s
My supervisor just
not my business
doesn’t listen.
anyway.

8. “An organization does not
succeed because it is big or
long established; it succeeds
because there are people in it
who love it, sleep it, dream it,
and build future plans for it.”
-Anonymous

9. LET’S START BY ASKING…

15. THE NEXT QUESTION
YOU SHOULD ASK…

17. TO ANSWER THIS,
“No company, large or small,
can win over the long‐run
MEASURE the level of without energized employees
ENGAGEMENT of your employees who believe in the firm’s
mission and understand how
to achieve it. That’s why you
need to take a measure of
employee engagement at
least once a year through
anonymous surveys in which
people feel completely safe
to speak their minds.”
‐ Jack Welch, Former
President and CEO of GE

19. 2 MAJOR MATRIX
Level of Engagement Intent to Stay

20. WISETM ENGAGEMENT SURVEY & WORKSHOPS
analyse
Strategies and Goals 清晰的目標及策略
Roles & Responsibilities 清晰的角色及責任
Senior Leadership 卓越領導能力
Communication 傳訊 ‧ 溝通
Ethics & Integrity 道德 ‧ 誠信
Pay & Benefits 薪酬福利
Training & Development 訓練與發展
Support & Resources 支援與資源
Recognition 工作表現的嘉獎
Work/Life Balance 工作與生活的平衡
Overall Satisfaction 整體工作滿足感
Accountability 團隊的問責性
Adaptability 團隊的適應力
Team Confidence 信任團隊能力
Teamwork 團隊合作精神
Trust 互信互助
Community Involvement 社區參與
Inclusive Culture 包容文化

22. Dr Terence K L WONG Kevin W K CHU