Biz english #3 business settings, meetings ,daily situations (dialogues and usefull expressions)

Day 1 Introduction in a Business Setting
Key Expressions:
I don’t think we’ve met.
Pleased to meet you.
At the moment
We’re doing quite well
And yourself?
Who do you work for?
We specialize in…
Let me introduce you to… (someone).
Can I get you …(something)?

SITUATION / DIALOGUE:
Waiter hands a drink to Victor.
VICTOR: Thank you very much
SAM: Hello, I don’t think we’ve met. Sam Erik’s.
VICTOR: Victor Tang. Pleased to meet you.
SAM: And what company are you from Mr. Tang?
VICTOR: Oceanside. I’m the sales representative for this
region.
SAM: Ah yes. I know about your company. Your business is
expanding very rapidly at the moment.
VICTOR: Yes, we’re doing quite well. And yourself? Who do you
work for?
SAM: Actually I work for myself. I’m the C.E.O. of a small export
and packaging company. We specialize in seafood.
VICTOR: It’s a growing market.
SAM: Yes, but a very competitive one Mr. Tang.
VICTOR: Please call me Victor.
SAM: Victor, let me introduce you to someone. Lin – this is
Victor Tang – he’s the regional rep. for OceanWide. This is Lin
Chan, my sales manager.
LIN: How do you do Mr Tang?
VICTOR: I’m very well thank you. Nice to meet you Ms Chan.
LIN: You too Mr. Tang.
VICTOR: Can I get you another drink?
LIN: Thank you.

Pronunciation:
Specialise or specialize
Competitive
Make your own sentences using key expressions:
At the moment
And yourself?
Who do you work for?
We specialize in…
Let me introduce you to…
Can I get you…?

Lesson 2
Invitation in a Business Setting

Key Expressions:
Why don’t you join us?
That’s very kind of you
Unfortunately, I have another engagement…but…
Perhaps you could join us…
Sounds great…
I’d be happy to…
I’ll see you then.
I hope you don’t mind

Situation:

VICTOR: Well, it's been good to meet you Sam, and very
interesting to hear about your business.
SAM: Look, we are having a small dinner for some of our clients
and friends after this. Why don't you join us?
VICTOR: That's very kind of you. I'll just check with my associate
whether they have other arrangements for us.
SAM: Your associate is most welcome to join us too.
VICTOR: Thank you - excuse me.
WALTER: This is Sam Eriks from Eriks imports. He has very
kindly invited us to a dinner.
SAM: Yes, would you like to join us?
WALTER: Unfortunately I have another engagement, but thank
you for the invitation.
SAM: Well, perhaps you could join us after that for a drink?
WALTER: Sounds great. I'd be happy to. Where shall we meet?
SAM: How about the lounge bar here. At about ten?
WALTER: I'll see you then. Excuse me…
SAM: Lin. Victor's joining us for dinner.
LIN: Oh wonderful.
VICTOR: I hope you don't mind.
LIN: Of course not, you're most welcome.

SAM: Well, shall we make a move?
LIN: Would you mind if I just say goodbye to a few people?
SAM: No problem - we'll see you outside in a few minutes.
LIN: Okay.

Pronunciation:
Interesting
Clients
Associate
Engagement
Lounge

Why don’t you join us?
Unfortunately…
Perhaps
I’d be happy to
I’ll see you then
I hope you don’t mind.

lesson 3
Things you can say to a stranger
Key Expressions
Please have a seat
My feet are killing me
Have you been here long?
I just flew in this morning…
I haven’t had the chance
It has its points
What about yourself?

SITUATION:
WAITER: Another drink sir?
WALTER: No thank you.
SUE: Excuse me - is anyone sitting here?
WALTER: No - please have a seat.
SUE: That's better - my feet are killing me!
WALTER: Have you been here long?
SUE: No, but I just flew in this morning, and I haven't had a
chance to sit down since then.
WALTER: Oh, where have you come from?
SUE: From Manila.
WALTER: Is this your first visit to Australia?
SUE: No, I have been once before, but it was a long time ago.
WALTER: And have you been to Sydney before?
SUE: No, it's an amazing city.
WALTER: Yes, it has its points. But you're lucky to live in
Manila. It's a fascinating city.
SUE: What about yourself? Do you live in Sydney?
WALTER: No, I live in Melbourne. I'm just here for the
conference.
SUE: I'm going to Melbourne later. What's the weather like
there?
WALTER: Not too good in winter, but at the moment it should
be okay.
So, how's your hotel?

SUE: It's good. Very convenient - just near the harbour.
WALTER: Have you seen the Opera House yet?
SUE: Yes, we flew right over it!
WALTER: Excuse me - there's someone I must talk to. (stands)
It's been very nice to meet you. I'm Walter by the way.
SUE: You too. I'm Sue. Perhaps we'll meet later.
WALTER: I hope so.

Pronunciation:
Amazing
Fascinating
Melbourne
Convenient
Conference
Harbour / harbor

My feet are killing me
Have you been here long?
I just flew in this morning…
I haven’t had the chance
It has its points
What about yourself?

Lesson 4
How to Chair a Meeting
Key Expressions
Agenda
Taking minutes
Would you mind…?
Got to reach a decision
Open it up for discussion
To sum up

SITUATION:

DENISE: Has everybody got a copy of the agenda?
Would you mind taking minutes John?
JOHN: Not at all.
DENISE: Good. Well, then let’s get started.
First of all, thank you everyone for attending at short notice.
As you know, the objective of this meeting of the Capital Works
Committee is to discuss a proposal for some urgent building
work at our Southside plant. As we’ve got to reach a decision
which may involve spending, we’ll run it as a formal meeting.
Now, you’ve read the proposal, so without further ado, I’d like to
open it up for discussion.
Perhaps if we can start with you Tan – what’s your view?
TAN: Well, I’m not convinced that the work is as urgent as this
report suggests, so perhaps we should…
DENISE: So, to sum up – I think we are all aware that some
urgent work does need to be done, and we will need to work on
a longer term plan for a major refit.
Well, if there’s no more discussion – we’ll put it to a vote. We’re
recommending that tenders be called for the urgent work
needed. All those in favour?
All those against?

Then that’s agreed.. Any other business?
Then we’ll close the meeting. Thank you everyone. The next
meeting will be in two weeks, at the same time…

Pronunciation:
Agenda to sum up
Notice convinced
Committee refit
Proposal favour / favor
Would you mind
Get to reach a decision
Open it up
To sum up

lesson 5.
How to keep to the Point in Meetings

KEY EXPRESSIONS
Perhaps we should
Oh come on
Practically
We’ll get to you in a minute
Second opinion
As far as I’m concerned
Go ahead
Serious risk
Recent problem


TAN: Well, I'm not convinced that the work is as urgent as this
report suggests, so perhaps we should…
LIN: Oh come on - the building is practically falling down!
DENISE: Sorry Lin - I don't think Tan had finished. We'll get to
you in a minute.
LIN: Sorry.
TAN: As I was saying, perhaps we should get a second opinion
before we spend any money.
DENISE: Thank you Tan. What's your opinion Walter?
WALTER: Well, as far as I'm concerned, it's a question of
safety. So I think we should go ahead.
TAN: Are you suggesting that someone could get hurt?
WALTER: In my opinion, yes. If you ask me, there is a serious
risk of an accident. And it's not a recent problem…
TAN: Are you implying we should have done something earlier?

WALTER: Much earlier. It's a real concern.
LIN: Hear hear!
TAN: In that case, I agree - we should do something now.
JOHN: I think so too.
DENISE: Thank you Walter. Well, if there's no…
BARBARA: Excuse me Madame Chairperson.
DENISE: Yes Barbara.
BARBARA: What about the problem with parking? There were
no places again this morning.
WALTER: Maybe if you got to work on time…
DENISE: All comments through the chair if you don't mind
Walter. Parking isn't on the agenda for this meeting - perhaps
you could suggest it for our next meeting Barbara. Well, if
there's no more discussion - we'll put it it to a vote.
JOHN: Hear hear!

Pronunciation
Practically
Second
Implying

Oh come on
Practically
Second opinion
We’ll get to you in a minute
Go ahead

Lesson 6
Options to be made
KEY EXPRESSIONS:
On-line orders
Going through
Frankly
Lead-time
Blowing-out
Cut down on…
Outsource / outsourcing
Pros and cons
How likely
High probability
Bottom line
In-house
We certainly do


DENISE: Now we're looking at the options for handling our on-
line orders. They're going through the roof and frankly the lead-
time for delivery is blowing out. We need to improve our
performance in this area. Any suggestions?
TAN: Well, as I see it, we have three options. The obvious one
is to employ more people to do the job. Another alternative is to
automate the system more - cut down on the physical handling.
JOHN: And the third option?
TAN: We could outsource.

DENISE: What are the pros and cons?
BARBARA: Well, looking at increasing staff versus automation,
we have to consider the cost. Automating has a higher capital
cost than putting on more staff. On the other hand, employing
more people is more expensive over a long term. If we keep
growing, it'll cost more in the long run.
DENISE: How likely is it that we'll see continued growth?
TAN: I'd say it's a certainty.
JOHN: I'd say a high probability. Nothing's certain in business.
DENISE: So what about the third option?
TAN: Outsourcing? Well, it does take the problem off our
hands. But we lose contact with our customers.
DENISE: What about the bottom line?
BARBARA: Outsourcing is the cheapest option, and the
easiest - in the short term. But if we want to keep the operation
in-house, the best option is automating our system. The only
down side is, we're taking a risk that our business will keep
growing.
JOHN: Which we hope it will.
DENISE: We certainly do.

Pronunciation:
Obvious
Pros and cons
Automation
Probability
Bottom line

Going through
Pros and cons
Cut down on
How likely…?
Bottom line
We certainly do.

Lesson 7
KEY EXPRESSIONS:
Almost arrived
Excellent

SITUATION:

Taxi Driver: We’ve almost arrived.
Miss Lee: Excellent. That was very fast.
Taxi Driver: Where should I let you out?
Miss Lee: I’ll get out right here.

PRONUNCIATION:
Excellent

Make your own sentence using key expressions:
Almost arrived
Excellent

7-B
KEY EXPRESSIONS
May I have some twenties?

SITUATION:
Mr. Kim: I don’t need all of these hundred dollar bills.
Teller: Would you like something different?
Mr. Kim: Yes. May I have some twenties?
Teller: Of course you can.

PRONUNCIATION:
Twenties

May I have twenties?

Lesson 8
KEY EXPRESSIONS:
Missed the bus
SITUATION:
Mr. Park: Does this bus go to the Best Hotel?
Stranger: No, it doesn’t. You just missed that bus.
Mr. Park: Oh. How often does it come?
Stranger: It comes every ten minutes.

Missed the bus / missed the train

8-B
KEY EXPRESSIONS:
Brochures
Do you need anything else?

SITUATION:
Employee: Do you need anything else?
Sumi: I’d like some travel brochures, please.
Employee: Our brochures are over here.
Sumi: Wow. There are so many of them!

PRONUNCIATION:
Brochures

Anything else?

Lesson 9
KEY EXPRESSIONS:

Sound him out

SITUATION:
A:Did you have a meeting with Mr. Jones?
B:Yes, we had a meeting last night.
A:Did you have a chance to sound him out about the product?
B:No. We just discussed about regular business.

Sound him/her/them out

9-B
KEY EXPRESSIONS:
Haven’t paid for your call yet.
Oops.

SITUATIONS:
Sumi : This phone isn’t working properly.
Operator : You haven’t paid for your call yet.
Sumi : Oops. How should I do that?
Operator : You need to pay with coins.

Oops…(!)

9-C
KEY EXPRESSIONS:
Follow-up measures
Why do you think so?

SITUATION:
A: Our company decided to take follow-up measures.
B: I think it is the next natural step.
A: Why do you think so?
B: Because it is general process.

Follow-up measures

Why do you think so?

Lesson 10
KEY EXPRESSIONS:
At least a couple of weeks
Personal reservations
Ahead of time
At the last minute
SITUATION:

Cathy: In America if you don’t purchase the tickets at least a
couple of weeks
in advance, then they are much more expensive.
Chon-jae: What if you have to make your plans at the last
minute?
Cathy: Usually only business people do that, so they charge
them a lot more money.
Companies are more willing to pay expensive prices than
individuals.
Chon-jae: Very true. I always make my personal reservations
well ahead of time,
but for business I often have to leave at the last minute.

PRONUNCIATION:
Purchase
Reservations

At least a couple of weeks
Personal reservations
Ahead of time
At the last minute

Lesson 11
KEY EXPRESSIONS
He ran the red light
My light had already turned green.

SITUATIONS:
Police Officer : Why did this accident happen?
Minho : He ran the red light.
Police Officer : Are you sure about that?
Minho : Yes. My light had already turned green.

He ran the red light.
My light had already turned green.

11-B
KEY EXPRESSIONS:
How would you like your money?

SITUATIONS:
Teller: How would you like your money?
Mr. Kim: Hmm. How much am I getting?
Teller: You are exchanging $580.
Mr. Kim: I’d like five hundreds, please.

PRONUNCIATION:
$580
How would you like your money?

Lesson 12
KEY EXPRESSIONS

Exhibits
Natural history

SITUATIONS:
Employee : What exhibits would you like to see?
Ms. Lee : I’m interested in natural history.
Employee : Then you should go to the second floor.
Ms. Lee : Great. I’ll go there right now.

PRONUNCIATION:
Exhibit

Exhibits
Natural history

12-B
KEY EXPRESSIONS
Made reservations
At least a month in advance
Cancelled

SITUATIONS:
Cathy: When did you get your tickets for Thailand?
Chon-jae: I bought them this week, but I made reservations for
them about 4 months ago.
Cathy: What? How could you buy them the week before the
flight?
Don’t you have to buy them at least a month in advance?
Chon-jae: Nope. You can just pick them up the week before
your flight.
I had reservations on 3 different flights originally.
I cancelled the other two.

PRONUNCIATION:
Thailand
Reservations

Make/Made reservations
At least a month in advance

Lesson 13
KEY EXPRESSIONS
Oh, I see.
Fill out this form
Attorney’s affidavit
By the way

A: Good morning, can I help you?
B: Yes, please. I lost my credit card.
A: Oh, I see. Did you report it to the police?
B: Yes, I did that last night.

A: Good. Will you fill out this form, please?
B: Okay, by the way, do you need an attorney’s affidavit for this
procedure?
A: No, sir. We only need your ID card or valid passport.

PRONUNCIATION:
Valid passport
Oh, I see.
Fill out this form
By the way

Lesson 14
KEY EXPRESSIONS
It looks like…
There’s a scratch on my car.

SITUATION:
Other driver : It looks like my car is okay.
Mr. Kim : That’s good. But mine isn’t fine.
Other driver : Really? What’s wrong?
Mr. Kim : There’s a scratch on my car.

It looks like…

Lesson 15-
KEY EXPRESSIONS:
Hey!
SITUATION:
Minho : When is the next tour?
Employee : There is a tour starting at 11.
Minho : Hey! That’s in five minutes.
Employee : Right. The tour starts over there.

Hey!

15-B
KEY EXPRESSIONS
That concludes…
Front entrance
Aha.
SITUATION:
Guide : That concludes our tour. Are there any questions?
Mr. Park : Yes. Can you point me to the gift shop?
Guide : The gift shop is by the front entrance.
Mr. Park : Aha. I can see it now.

That concludes…
Front entrance
Aha.

Lesson 16
KEY EXPRESSIONS
Why don’t you…?
That’s a good idea!
I think I need a doctor.
SITUATION:
Other driver : Why don’t you sit down for a minute?
Ms. Lee : That’s a good idea.
Other driver : Should I call 911?
Ms. Lee : Yeah, I think I need a doctor.

Why don’t you…?
That’s a good idea!
I think I need a doctor.

Lesson 17
KEY EXPRESSIONS
How about…
It’s a date.
SITUATION
Jay: Will you see a movie with me?
Rachel: Sure. When do you want to go?
Jay: How about Friday night?
Rachel: Okay. It’s a date!

How about…
It’s a date.

Lesson 18
KEY EXPRESSIONS

which do you prefer

this way, please

right away

SITUATION

A:Which do you prefer, smoking or non-smoking?

B:Smoking seat, please.

A:This way, please. Your waiter will be with you right

away.

B:Thank you.

which do you prefer

this way, please

right away

lesson 19
KEY EXPRESSIONS
Who is this for?

I want to buy my…(mother a present).

SITUATIONS

Minho : Can you help me find something nice?

Employee : Okay. Who is this for?

Minho : I want to buy my mother a present.

Employee : How about buying her a book?


Who is this for?

I want to buy my…(mother a present).

19-B
KEY EXPRESSIONS
Have you heard about?
I heard it was…
Tom Cruise (or any actor) is in it.

SITUATION
Rachel: Have you heard about that action movie?

Max: I heard it was really good.

Rachel: Oh? Who’s starring in that film?

Max: Tom Cruise is in it.

Have you heard about?
I heard it was…
Tom Cruise (or any actor) is in it.

Lesson 20
KEY EXPRESSIONS
I think I can…
Great!

SITUATION:

Dry Cleaner: What’s the problem?

Max: Look at the stain on this shirt.

Dry Cleaner: I think I can clean it.

Max: Great! This is my favorite shirt.

I think I can…
Great!

20-B
KEY EXPRESSION
Sold out

SITUATION

Max: I need two tickets for the 9:00 movie.

Employee: Sorry. The nine o’clock show is sold out.

Max: How about the eleven o’clock show?

Employee: You can still buy tickets for it.

Sold out

20-C
KEY EXPRESSIONS
Can I talk to…?
Excuse me?
You must have the wrong number

SITUATION
Jack: Hello. Can I talk to Sungmin?

Rachel: Excuse me?

Jack: I’d like to speak with Sungmin.

Rachel: Sorry. You must have the wrong number.

Can I talk to…?
Excuse me?
You must have the wrong number

Biz english #3 business settings, meetings ,daily situations (dialogues and usefull expressions)

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