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SI KM Leaders Call - Using Expertise

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Using Expertise - The Story So Far Matt Moore Innotecture November 2009
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Our methods ,[object Object],[object Object],[object Object],[object Object],[object Object]
Narrative
 
Blog ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Workshops ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Anecdote circle ,[object Object],[object Object],[object Object],[object Object]
Sensemaking ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
 
 
Role Knowledge Relational Knowledge Experience Technical Knowledge Skill Memory Know-how Templates, procedures, routines, practice, OJT Know-who Directories, introductions,networking, trust-building Can-do Training, coaching, practice Remember-why Documentation habits, storytelling, team-based working Can Diagnose and Decide Repeated and improving practice, career planning, placements, OJT, mentoring, shadowing, cognitive task analysis Know-what Training, study, qualifications What do we need to retain? Source: Patrick Lambe
The long tail of expertise 1 2 3 1. Functional expertise 2. Technical expertise 3. Special expertise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Survey
Background ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How critical is expertise/experience to your organisation's survival? 0 = no importance, 5 = critical.
Has a failure to manage or access expertise ever led to an operational failure in your organisation? Please give examples where relevant.
Does your organisation have a risk mitigation strategy to protect against loss of experience/expertise?
Role Knowledge Relational Knowledge Experience Technical Knowledge Skill Memory Know-how Templates, procedures, routines, practice, OJT Know-who Directories, introductions,networking, trust-building Can-do Training, coaching, practice Remember-why Documentation habits, storytelling, team-based working Can Diagnose and Decide Repeated and improving practice, career planning, placements, OJT, mentoring, shadowing, cognitive task analysis Know-what Training, study, qualifications What do we need to retain? Source: Patrick Lambe
Which aspects of expertise are valued in your organisation and how strongly? You only need to choose the relevant ones.
Score the importance of the following expertise/experience challenges for a current or previous organisation, 0 = no importance, and 5 = critical importance
Participative research project: “ Using and leveraging expertise in organisations” http://usingexpertise.blogspot.com Organised by Patrick Lambe Straits Knowledge www.straitsknowledge.com and Matt Moore of Innotecture http://innotecture.wordpress.com Take our “Managing Expertise” Survey! http://tinyurl.com/expertisesurvey

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SI KM Leaders Call - Using Expertise

  • 1. Using Expertise - The Story So Far Matt Moore Innotecture November 2009
  • 2.
  • 4.
  • 7.
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  • 15. Role Knowledge Relational Knowledge Experience Technical Knowledge Skill Memory Know-how Templates, procedures, routines, practice, OJT Know-who Directories, introductions,networking, trust-building Can-do Training, coaching, practice Remember-why Documentation habits, storytelling, team-based working Can Diagnose and Decide Repeated and improving practice, career planning, placements, OJT, mentoring, shadowing, cognitive task analysis Know-what Training, study, qualifications What do we need to retain? Source: Patrick Lambe
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  • 19. How critical is expertise/experience to your organisation's survival? 0 = no importance, 5 = critical.
  • 20. Has a failure to manage or access expertise ever led to an operational failure in your organisation? Please give examples where relevant.
  • 21. Does your organisation have a risk mitigation strategy to protect against loss of experience/expertise?
  • 22. Role Knowledge Relational Knowledge Experience Technical Knowledge Skill Memory Know-how Templates, procedures, routines, practice, OJT Know-who Directories, introductions,networking, trust-building Can-do Training, coaching, practice Remember-why Documentation habits, storytelling, team-based working Can Diagnose and Decide Repeated and improving practice, career planning, placements, OJT, mentoring, shadowing, cognitive task analysis Know-what Training, study, qualifications What do we need to retain? Source: Patrick Lambe
  • 23. Which aspects of expertise are valued in your organisation and how strongly? You only need to choose the relevant ones.
  • 24. Score the importance of the following expertise/experience challenges for a current or previous organisation, 0 = no importance, and 5 = critical importance
  • 25. Participative research project: “ Using and leveraging expertise in organisations” http://usingexpertise.blogspot.com Organised by Patrick Lambe Straits Knowledge www.straitsknowledge.com and Matt Moore of Innotecture http://innotecture.wordpress.com Take our “Managing Expertise” Survey! http://tinyurl.com/expertisesurvey