Comm. & neg. skills
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This document discusses communication and negotiation skills. It covers types of communication, techniques for influencing people, active listening skills, common communication barriers, the definition and purpose of negotiation, different negotiation behaviors, and the negotiation process. Key points include the three fundamental techniques in handling people, six ways to make people like you, dos and don'ts of communication, and types of negotiation behaviors being red, blue, and purple.
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Comm. & neg. skills
- 1. Instructed on: 2-Dec-2011| Session: #03 By: Iman Adel Topic Code: SKL-03-2012 All Copy Rights Saved to the 7 th Students’ Conference on Communication and Information Based in the Faculty of Computers and Information Cairo University – Egypt 2011/ 2012 www.scci-cu.com
- 2. Communication & Negotiation Skills By: Iman Adel
- 3. Agenda Types of Communication How to Win Friends and Influence People Dos & Don’ts Active Listening Communication Barriers What is negotiation? Why do we need negotiation? Negotiating behavior Negotiation process
- 4. Types of Communication Verbal 7% Vocal 38% Visual 55%
- 5. How to win friends and influence people • 3 Fundamental Techniques in Handling People • 6 Ways to Make People Like You
- 6. How to win friends and influence people • 3 Fundamental Techniques in Handling People 1. Don’t criticize, condemn or complain.
- 7. How to win friends and influence people • 3 Fundamental Techniques in Handling People 2. Give honest and sincere appreciation.
- 8. How to win friends and influence people • 3 Fundamental Techniques in Handling People 3. Arouse in the other person an eager want.
- 9. How to win friends and influence people • 6 ways to make people like you 1. Become genuinely interested in other people.
- 10. How to win friends and influence people • 6 ways to make people like you 2. Smile.
- 11. How to win friends and influence people • 6 ways to make people like you 3. Remember that a person’s name is to that person the sweetest and most important sound in any language.
- 12. How to win friends and influence people • 6 ways to make people like you 4. Be a good listener and Encourage others to talk about themselves.
- 13. How to win friends and influence people • 6 ways to make people like you 5. Talk in terms of the other person’s interests.
- 14. How to win friends and influence people • 6 ways to make people like you 6. Make the other person feel important and do it sincerely.
- 15. Dos & Don’ts
- 16. Dos & Don’ts Dos • Listen with opened arms and legs and body forward • Keep eye contact. • Ensure the agreement. • Use terms like yes and certainly. • Rephrase
- 17. Dos & Don’ts Don’ts • Interrupt, try to finish the sentence for the sender. • Smoke, bite nails, or chew pens. • Tap finger or feet. • Openly disagree like (no). • Say, yes but …
- 18. Game
- 19. Active Listening
- 20. Active Listening • Focus on what they are saying.
- 21. Active Listening • Show interest
- 22. Active Listening • Take notes, when important to remember.
- 23. Active Listening • React physically.
- 24. Active Listening • Ask question.
- 25. Communication Barriers 1. Psychological barriers 2. Language barriers 3. Individual linguistic ability 4. Physical barriers 5. Emotional barriers
- 26. Communication Barriers 1. Psychological Barriers
- 27. Communication Barriers 2. Language Barriers
- 28. Communication Barriers 3. Individual Linguistic Ability
- 29. Communication Barriers 4. Physical Barriers
- 30. Communication Barriers 5. Emotional Barriers
- 31. We are only interested in others, when they are interested in us!
- 32. What is negotiation ? • Negotiation is: Getting what u want from the others, by interactive communication designed to reach an agreement.
- 33. Why do we need negotiation? 1. To reach an agreement. 2. To make a point. 3. To beat the opposition. 4. To settle an argument.
- 34. Types of negotiation behavior RED Purple Blue
- 35. Types of negotiation behavior RED behavior • Manipulation • Aggressive • Always seeking the best for you • No concern for the person you are negotiating with
- 36. Types of negotiation behavior BLUE behavior • Win-win approach • Cooperation • Trusting • Pacifying • Relational
- 37. Types of negotiation behavior PURPLE behavior • Give me some of what I want (red) • I’ll give you some of what you want (blue) • Good intentions • Two way exchange
- 39. Summary • Types of communication: -Verbal -Vocal -Visual • 3 Fundamental Techniques in Handling People • 6 Ways to Make People Like You • Dos and Don’ts • How to be an active listener
- 40. • Types of communication barriers 1. Psychological barriers 2. Language barriers 3. Individual linguistic ability 4. Physical barriers 5. Emotional barriers • Definition and needs of negotiation • Types of negotiation behavior: -RED -BLUE -PURPLE • Negotiation process: • 1.Prepare 2. Debate 3. Propose 4. Bargain
Hinweis der Redaktion
- 1-Prepare: wants, weaknesses and strengths, what do I want, gain and losses, timescale…2-Debate: act positively, watch none-verbal signs, built rapport, listen to what the other party says..3-Propose: decide who’ll speak first, act PURPLE ( use “ if u then I , not if we will u “)Avoid – ‘wish’, ‘hope’, ‘would like’ – this is not assertive4-Bargaing: ending the negotiation , conclusion of the negotiation