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Social media
     &
Fundraising
Eli on the internet

• Email: eli@vandergiessen.ca       eli
• Blog: http://blog.vandergiessen.ca          VAN
                                    DER
• LinkedIn: http://ca.linkedin.com/in/elijahv
• Twitter: @elijah                           GIES
                                    SEN
                                        .ca
TUESDAY
  http://www.NetTuesday.ca
NetTuesday.ca
The Science of
Facebook Pages
September 11 with Darren Barefoot
A global network of
     volunteers
Three proclamations

1. Organizations can’t raise money with
   social media
2. You can raise money with social media
3. Organizations can raise money with
   social media
There are always
  exceptions
1.Organizations can’t raise
  money with social media
Fundraising?




Source: Blackbaud 2011 donorCentrics Internet and Multichannel Giving
                       Benchmarking Report
Two stories
Christmas
response
           # of leads              # of sales
                          rate



 Email      100,000      0.29%        285




Facebook    120,000      0.01%        14
Total over time




Eli’s 2012 fundraising graph
The hierarchy of online
      fundraising

1. Email
2. Social Media
What is social media
    good for?
Acquisition
Tweets: 669



Shares: 3,137
Likes: 5,652
Comments: 1,781
How do you get that
  kind of activity?
        Luck?
Have some degree of trust in the follow forms of advertising (%)

    Recommendation from friend
         Consumer opinions online
                    Brand websites
Editorial content (i.e. newspapers)
               Brand sponsorships
                                TV
                         Newspaper
                          Magazines
     Billboards/oudoor advertising
                             Radio
               Emails signed up for
                Ads before movies
           Search engine ad results
                  Online video ads
                Online banner ads
           Text ads on cell phones
                                      0                22.5             45              67.5             90
                                                                 Degree of trust (%)
Source: Nielsen market research, April 2009
What did all this
activity lead to?
7,000 new names and addresses
Source of new sign-ups
     Everything else        Advocacy



                       9%




                 91%
Most of these new folk
came via social media
New supporters don’t
 give via Social Media
But last month DSF signed
  up 1,000 new monthly
          donors

       (by email)
But last month DSF signed
  up 1,000 new monthly
          donors
Organizations can raise
money with social media
But first you need to convert them to email supporters
Social media



 Email list



  Donors
Organizations can’t
      raise money with
         social media

True: for traditional policy and advocacy organizations
          that don’t deliver hands-on services
You can raise money
     with social media


True: friends-asking-friends is the big growth area for
                   fundraising online
Organizations can
       raise money with
          social media

         It’s a serious source of acquisition.

Strange fact: normal people don’t give via social media,
               but they will give via email.
The future
        Email


Friends-asking-friends


    Crowdfunding
What will that look
       like?

        ??????

Projects vs day-to-day
     operations
Eli on the internet

• Email: eli@vandergiessen.ca       eli
• Blog: http://blog.vandergiessen.ca          VAN
                                    DER
• LinkedIn: http://ca.linkedin.com/in/elijahv
• Twitter: @elijah                           GIES
                                    SEN
                                        .ca

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Social Media & Fundraising: Organizations Can Raise Money

Hinweis der Redaktion

  1. \n
  2. Hi, my name’s Eli.\nSometimes I live on the internet\n
  3. By night I’m the organizer of Vancouver’s Net Tuesday, a monthly meetup that connects nonprofits with their allies in technology and communications.\nYou should join us. :-)\nNext event: Saturday, April 28.\n
  4. \n
  5. \n
  6. 85+ monthly meetups\n
  7. By day I work at the David Suzuki Foundation as the Creative Services lead.\nWe do the website, the email campaigns, and the social media work.\n\nOur name may be Creative Services, but at our heart we’re the marketing team for the Foundation. We support the scientists and campaigners in connecting with the public, and help build a constituency to support our work both financially and through advocacy.\n
  8. \n
  9. \n
  10. What is Social Media Marketing good for?\nWell, if you’re a nonprofit I’ll tell you what is ISN’T good for - fundraising.\n
  11. or Kiva (untold millions)\n
  12. Or maybe Wikipedia ($16 million)\nNot sure how much came via web vs the share call-to-action made after the donation.\n
  13. Twestival ($250,000+) or Kiva or Wikipedia but these are just that... exceptions. For the majority of nonprofits they aren’t raising real dollars online. Need proof of how awful they’re doing? Data is basically impossible to find! :-)\n\n
  14. \n
  15. \n
  16. Blackbaud peer fundraising report\n
  17. \n
  18. \n
  19. \n
  20. \n
  21. Social media is a blow burn.\nEmail got me to $1900 in one week. But you can’t rely on email only.\nThe next $700 came via Social Media (27%)\n\n
  22. \n
  23. \n
  24. \n
  25. So, it’s a big looong form (sigh - those policy wonks fight for exact detail over sexy copy)\nIn November the senate vetoed the Climate Change Accountability Act (Greenhouse has targets) - doing something is contrary to the established tradition of the Canadian Senate. There was outrage!\nSo we sent our 32,000 supporters who have done advocacy work in the past.\n
  26. We send to email and Facebook. Equal size lists.\n
  27. \n
  28. Even better, it’s not junk traffic. The red selected area shows the % of visitors for each traffic source that completed the action alert form.\nSo almost 60% of visitors from our email list completed the action.\nFacebook compares well compared at 40%... visitors from a link on http://www.DavidSuzuki.org perform badly and surprise guest Reddit.com, a social news site, which delivers a chunk of much more poorly performing traffic... perhaps because they didn’t have a prior relationship with us.\naction email: 8608*.6=4985\nFB: 15995*.41=6558\nDirect/None: 13888*.19=2638\nAnd Reddit brought 3227*24=774 completions\n\n\n
  29. There’s some mad social media activity going on.\nHere’s the social media activity for the action alert.\n\nRe-write slide in text to move delicious and Digg\n
  30. Yes.\nBut you’ve also got to make it easy.\nBe SHAMELESS in asking folks to share. Give them every opportunity.\n
  31. Trust me. I have a chart.\nAnd the Chart (via Neilsen) says that the most trusted form of advertising is a recommendation from your friend.\nWell, duh.\nAnd that’s what social media can give you. A way for friends to recommend you to their friends.\n
  32. So, here’s how I shamelessly asked folks to advertise the action alert on behalf of the David Suzuki Foundation....\n On the confirmation page shown after the action is completed there’s an email form where you can enter your friend’s info.\n
  33. And a Twitter “Tweet” and Facebook “Like” button.\n
  34. Plus copy to forward in the Thank you email sent afterwards.\n
  35. \n
  36. Which is a fantastic result, all other growth for the month comes to 600 sign-ups (event sign-up forms and website sign-ups)\nAnd for those “other” folk I don’t necessarily have their full addresses and a hint at their issue of interest.\n\n
  37. \n
  38. \n
  39. \n
  40. \n
  41. \n
  42. slide illustrating the circle of life.\nSocial media to action alert to donor\n
  43. And so, like the circle of life. We return to the connection between fundraising and social media. It isn’t direct. But the Social Media helps build a relationship between the organization and once those folks are converted via an action alert they join Team Financial Supporter.\nHakuna matata. etc. \n
  44. \n
  45. \n
  46. \n
  47. slide illustrating the circle of life.\nSocial media to action alert to donor\n
  48. \n
  49. Hi, my name’s Eli.\nSometimes I live on the internet\n