Inbox Zero, is a simple mechanism to prioritise and process a complex set of, unstructured and varied, activities. Defect Zero uses the same idea to manage and resolve defects, technical debt and other un-plannable activities.

1. DEFECT ZEROEVAN LEYBOURN

2. Evan Leybourn
Lean / Agile Business Leader and Author
Melbourne, Australia
@eleybourn
http://theagiledirector.com
CLICK TO DISCOVER MORE

3. FIRST STEP:
UNDERSTAND
INBOX ZERO

4. Inbox Zero by Merlin Mann
https://www.youtube.com/watch?v=z9UjeTMb3Yk
Watch it, I’ll wait

5. A SIMPLE MECHANISM TO PROCESS
UNSTRUCTURED &
UNPLANNED
ACTIVITIES

6. SO, WHAT IS
DEFECT ZERO

7. STEP 1: DOES IT NEED RESOLUTION?
IF NOT,
DELETE IT

8. STEP 2: ARE YOU RESPONSIBLE FOR IT?
IF NOT,
DELEGATE IT

9. STEP 3: CAN IT BE RESOLVED IN 10 MINUTES?
THEN,
FIX IT

10. STEP 4: DO YOU NEED MORE INFORMATION?
THEN,
DEFER IT
ADD IT TO THE NEXT ITERATION

11. STEP 5: IF ALL ELSE FAILS?
DO IT NOW
OR ADD IT TO THE PRODUCT BACKLOG

12. SO, WHAT IS DEFECT ZERO?
AN APPROACH FOR
DEV TEAMS TO
PROCESS DEFECTS

13. TO READ THE FULL ARTICLE VISIT:
HTTP://THEAGILEDIRECTOR.COM
CLICK HERE TO DISCOVER MORE

14. TO LEARN MORE, CHECK OUT
DIRECTING THE AGILE
ORGANISATIONBY EVAN LEYBOURN
AVAILABLE AT AMAZON AND ALL
GOOD BOOK STORES
CLICK HERE TO DISCOVER MORE