Presentation given by Ranbir Das, Vice President- UID Initiatives, SREI SAHAJ e-Village Limited, India on August 1st, 2011 at eWorld Forum (www.eworldforum.net) in the session Telecentres: Effective Approaches and Best Practices

1. 1 Tele Centers:Effective Approaches & Best Practices By Ranabir DasSREI Sahaj e-Village Ltd., VP – UIDAI Initiative eWorld August 1 – 3, 2011

3. Implement the Govt.’s NeGP

4. Mandated to set up 28,000 Common Service Centres (CSCs) in 6 States

6. Bring the Govt. at the doorstep of the people

7. Generate sustainable livelihood

9. 60 out of 107 districts are disaster prone

10. 22 districts are Naxalite affected

12. where there are no roads

13. with people with relatively low income but, there are millions of citizens to be served...

14. 6 Vasudha Darjeeling Sahaj Centres across States

16. 23,437 Common Service Centres (CSCs)

17. 11,312 CSCs transacting online

18. 96 Offices

19. 2 State-of-the-art data centres

20. 1, 033 employees

21. 34 services offered as of now

24. Secured Data Center design using 2 tier security architecture

26. 11 Two Case Studies Providing Education at the doorstep: quality content in vernacular languages flexi-timing, and cost effective service Public utility service: a case of West Bengal State Electricity Distribution Company Ltd. provides convenience to rural consumer reasonable cost

28. Low level of skills

29. Not many service providers How do we access this market?

31. Scalability

32. Quality The solution: ICT based e-Learning?

34. Microsoft package

35. Interview etiquette

36. Job trainer

37. Students

38. Undergraduate job seekers

40. Tally ERP 9

41. Hardware & networking

42. Dream weaver

43. Adobe photo shop

44. High school students

45. Job seekers

47. Fundamentals of accounting with GAAP

48. Advanced accounting

49. College students

50. Job seekers

51. Future entrepreneurse-Learning Courses

53. Welder

54. Fitter

55. Turner

56. Call centre

57. Rural youth

58. Job seekers

59. Future entrepreneursWelding training in collaboration with ITI, Durgapur Fitter training in progress with ESAB Classroom Courses

60. 16 Input sourced 1 Design, upload & activation 2 Sahaj Content designer 3 4 feed back distribute 5 market input Sahaj CSC Students e-Learning model Sahaj Centres serve as delivery channel to access market

62. 18 e-Chaakri services Bringing urban employers & rural job seekers together

65. Consumer bills generated & uploaded at Sahaj portal

66. Rural consumers pay at Sahaj Centres at villages Bring about convenience, transparency & saving of time & cost

68. It has provided a huge relief to the residents of Buragunge areaMr. Bibhash Roy of Buragunge, Siliguri (VLE) Technology enables access & servicing the market The change after Sahaj Centre set up

70. Total value of transaction per month: Rs.10,43,00,289

71. Covers all districts of the state Provides the convenience at their doorsteps

72. 24 Way ahead The road ahead may not be as smooth but the pleasure of servicing a customer who need you the most is far more enriching and enjoyable experience

73. 25 Sahaj-Central Bank of India BC initiative Building on what we have already done Financial services at the doorstep of rural consumers Partnering for insurance services

77. 29 Thank you …