9. Technical (Un)Reliability A McKinsey study estimated that 44% of firms experience a notebook hard drive failure rate of 5% to 10% annually, while another 37% suffer more than 10% notebook PC hard drive failures per year. In just the U.S.,140,000 Hard Drives crash every week!
10. Technical (Un)Reliability What is the value of a USB-connected Phone when a PC is inoperative? X For many Organizations, when a PC is out-of-service, it takes two to five days to have it repaired or replaced – at least at non-HQ locations
11. In my case, downloading, updating and rebooting the PC took 25 minutes. That’s more time than I can personally remember my phone being unavailable over the last 10 years!
12. Would this cause some of your users to Reboot their PC in the middle of their work day? Perhaps another 15 to 25 minute inconvenient (costly?) loss of connectivity?
13. How would IT or the User know if calls could have been received or made while the system was dealing with recovering from the serious error?
14. Perhaps your Organization pushes and automatically updates your PCs at “off-hours” – but as a global Firm, how can you be sure what hours your individual Professionals are actually “off”?
15. Will your users want to see / deal with this when they need to make or take a Customer’s Phone Call?
16. PC Problems might not be caused by many Applications! What happens when this pops up at 10:00 PM on a Sunday nite in NYC just before needing to make a call to Hong Kong (where it’s Monday morning)?
19. Do you provide home business lines for some of your Users? If you take them away based on “my PC is my Phone”, then what happens if the PC is fine, but connectivity to HSIA, the Wireless Router or the VPN is unavailable? HSIA = High Speed Internet Access
20. What if you deploy a thin-client solution and it’s Internet Explorer that causes the loss of connectivity?
21. Could any of this cause some of your users to Reboot their PC in the middle of their work day? Perhaps another 10 or 15 minute inconvenient loss of connectivity?
22. Who Benefits when everyone’s (PC) Phone contracts the equivalent of Swine Flu?
Going into this conversation, you may not yet fully appreciate the danger you are in Half way through it, I hope you have a healthy sense of fear of what MSFT has set out to do to you At the end, you should know exactly how to stare them down at any customer or prospect!
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