Citrix Cloud Services - Are they right for you ?

Know Your Speakers
Peter Claridge
Director of Marketing
eG Innovations
MODERATOR
George Spiers
Citrix Technology Professional (CTP)
and EUC Architect
Citrix Certified Expert and Microsoft Solutions
Expert. One of the 64 CTPs in the world.
george@jgspiers.com | www.jgspiers.com
Raja Kannan
Head of Technology Services - EMEA
eG Innovations
Over 12 years of experience working with Citrix
technologies.
raja@eginnovations.com | www.eginnovations.com
SPEAKERS

Agenda
 What is Citrix Cloud?
 Citrix Provisioning in Citrix Cloud
 Licensing in Citrix Cloud
 Rendezvous Protocol
 Network Location Service
 Autoscale
 Public Cloud Support
 Citrix Cloud SLA and Monitoring

What is Citrix Cloud?
 A platform hosted and administered by Citrix
 Allows customers to deploy traditional on-premises components in the Cloud
Virtual apps and Desktops
Gateway
Workspace Environment Management
Secure Browser
Application Delivery Management
Analytics

Where Citrix Cloud fits in the Citrix Workspace
1. Choice of identity provider (AD, Okta,
Google, SAML and more)
2. VPN-less access with enhanced security to
SaaS and Web apps
3. VPN-less access to physical, Linux and
Windows 10 PCs
4. VPN-less access with enhanced security to
Windows and Linux
5. Outbound-only channel providing resource
specific access
6. Behaviour-based security controls

Benefits of Citrix Cloud

Virtual Apps and Desktops service
The most popular Citrix Cloud offering
 Traditional deployments hosted on-
premises can now be moved to Citrix
Cloud
 Citrix manage the availability and patch
levels of your Site for you

Traditional Deployment vs. Citrix Cloud Deployment

CVAD Service – Architecture

What Components are in Your Control?
 Server VDAs
 Desktop VDAs
 Gateway (optional)
 StoreFront (optional)
 Hypervisors
 Active Directory
 Cloud Connectors*

Why You May Want StoreFront On-premises?

Why You May Want StoreFront On-premises?
Three top reasons
Local Host
Cache
TLS Support
Customization

Why You May Want Citrix Gateway On-premises?
 Authentication methods
 Other use cases
 Traffic flow

Citrix Cloud Connector - Overview
Download your Cloud Connector
Choose when maintenance is
performed to your Cloud Connectors

Citrix Cloud Connector – HA and Load Balancing
 Cloud Connectors are Stateless, and
load is distributed across all
available Connectors

Identity Providers
 On-premises Active Directory
 Azure Active Directory
 Active Directory + Token
 Citrix Gateway
 Citrix FAS (Tech Preview)

Enabling Active Directory + Token
Enable ‘Active Directory +
Token’ in your
Workspace Configuration

Browse to your Workspace URL
and click ‘Don’t have a token?’.
STEP 01

Enter your username
STEP 02

Retrieve the verification code
sent to your email address
STEP 03

Enter the verification code plus
your password
STEP 04

Scan the QR code in an app such as Citrix
SSO or Microsoft Authenticator
STEP 05

Log on to Workspace using your
username, password, and token
STEP 06

Success! You have enabled
two-factor against your
Workspace
STEP 07

Citrix Provisioning
Key Points:
 PVS is deployed on-premises
 The Citrix Virtual Apps and
Desktops Remote PowerShell
SDK must be installed on your
Provisioning console
machines

Citrix Provisioning
Key Points (continued):
 Licensing configuration
changes will be made in
your Provisioning farm
 The PVS Support feature
must be enabled against
your Citrix Cloud account

Licensing
The main Licensing dashboard
tracks the license consumption
across your Virtual Apps and
Desktops deployments.

Licensing
Towards the bottom of the dashboard is the list of licenses
checked out to users or devices.

Licensing – Releasing Licenses
You can release licenses
against users or devices.

Citrix Gateway Service
To enable Gateway service:
 Configure Connectivity against your Resource Location
 Select Gateway Service

Rendezvous Protocol
In environments that use the Citrix Gateway service, the Rendezvous protocol allows HDX sessions to
bypass the Citrix Cloud Connector and connect directly and securely to the Citrix Gateway service.

Rendezvous Protocol
Requirements:
 You muse use Workspace to access your resources
 Your VDAs must run 1912 LTSR or above
 The Rendezvous Protocol must be enabled via policy
 VDAs must be able to access https://*.nssvc.net
 DNS Reverse Lookup Zone must be configured for
your VDAs
 The SSL Cipher Suite order must be configured as
required

Rendezvous Protocol
TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384,TLS_ECDHE_RSA_WITH_
AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA

Confirming Rendezvous
Two particular ways to confirm Rendezvous is working
2. Citrix Studio
1. In Session
Look for a remote address
Look for a remote address

Network Location Service (Tech Preview)
1. Create a Secure Client and copy your ID/Secret

Network Location Service (Tech Preview)
2. Run a number of cmdlets to create your NLS Sites

Verify Network Location Service
1. In Session
2. Citrix Studio
Look for a local address
Look for a local address

Autoscale
Pooled VDI
For the chosen schedule, how many machines do
you want powered on during peak times and non-
peak times
What action do you want to take then user is
disconnected from machine during peak or off-
peak
Capacity buffer

Autoscale
Static VDI
For the chosen schedule, define peak
times
What action do you want to take
then user is disconnected, or logged
off from machine during peak or off-
peak
Capacity buffer

Autoscale
RDS
For the chosen schedule, define peak times
Set Capacity buffer during peak and off-
peak times
Power off delay

End of Public Cloud Support for On-premises

 You cannot run VDAs in public clouds without the Virtual Apps and
Desktops service
Impact of End of public cloud support for on-premises
 If you do, you are running an unsupported configuration from Virtual Apps
and Desktops 7 2003 on-premises release onwards
 LTSR 7.15 or 1912 customers are not impacted

Monitoring: Citrix Director for Citrix Cloud

Monitoring: Citrix Director for Citrix Cloud
Logon Duration Statistics

Citrix Analytics
Security Analytics
(Secure Workspace)
Operation Analytics
(Enhance operations)
Performance Analytics
(Improve Experience)
Citrix Workspace Data Correlation &
Enrichment
Insights &
Recommendations
Policy
User
Content
Apps
Infra
Data Analysis &
ML Modeling
SaaS Apps
Content
Virtual Apps
Mobile Apps
Networks
Partner Ecosystem
Devices
INGESTION AGGREGATION INTELLIGENCE INSIGHTS
Scoring Engine

Citrix Analytics
Performance Analytics (Improve Experience)
Security Analytics (Secure Workspace)
 User-centric experience scores
 Identify & Isolate performance bottleneck
 Reduce meantime for resolution
 User-centric Risk score
 Security against
 Data Exfiltration
 Compromised users
 Insider threats
 Compromised Endpoints

Citrix Performance Analytics
The UX machine learning engine tracks key performance indicators across your
users’ sessions, and categorizes each user into three user experience buckets:
 Excellent
 Fair
 Poor

Key performance indicators are measured for each user session. The scores
given categorize each indicator into the Excellent, Fair or Poor rankings.

Drilling down into key performance indicators allows you to see subfactor metrics
that make up the score of the key indicator.

Using Performance Analytics, we can quickly tell why a user is receiving a below
Excellent user experience. In this example one user received a Fair Logon
Duration score.

Infrastructure Analytics tracks the VDAs available, under high load, failed or
unregistered for your on-premises or Citrix Cloud Sites.

Where does Citrix Performance Analytics fit into a Citrix Monitoring
Strategy?
Citrix Performance Analytics Citrix Director eG Enterprise
Aggregated view of user experience
metrics across multiple sites
Session failures, connection attempts
Logon time, session latency
Resource usage of session hosts
Monitoring of all Citrix supporting tiers Limited
Synthetic monitoring Minimal
Remote control of sessions/servers
Monitoring of supporting infrastructure
– network, AD, file servers, hypervisors,
cloud
Data from Citrix Director
Data from Citrix Director

Citrix Cloud Service Level Agreement
The commitment from Citrix to maintain at least 99.5% monthly uptime on Services.
Excludes:
 Scheduled maintenance windows
 Customer failure to follow configuration
guidelines and requirements for the
service as documented by Citrix
99.5%

Does Citrix Cloud Make
Performance Monitoring Easier?

Is Citrix Cloud Monitoring Easier?
99.5%
You are NOT directly responsible for managing the control plane (NetScaler, Delivery Controller,
StoreFront, License Server, etc.)
– You are still responsible for overall Citrix service delivery
• User experience for Citrix users
• Performance of the resource plane components
• Availability and functioning of control plane
– Two different infrastructure landscapes and domains of control
– Need to track connectivity between both planes
The Easy Part
The Not-So-Easy Part

Citrix Cloud Monitoring Challenges
Fragmented tools,
No centralized visibility
No simulation capabilities,
No proactive monitoring
Depth of visibility not
sufficient for troubleshooting
Citrix is slow.
But why?
No visibility of supporting
infrastructure

How eG Enterprise Helps with Citrix Cloud Monitoring
Synthetic and
Real User Experience
Measure All Aspects of
Citrix User Experience
1

Synthetic Monitoring: Citrix Logon Simulation

Synthetic Monitoring: Full Session Simulation
Visualize the simulated
transaction flow and identify
slow and failing transactions

Synthetic Monitoring: Full Session Simulation
View the captured
screenshot of a failed
transaction to analyze
further

Synthetic and
1
Citrix and Supporting
Infrastructure
Monitor Every Layer,
Every Tier
2

Monitoring Every Layer, Every Tier
• Virtual Apps/Desktops: on-premises/public cloud
• Supporting infra (network, AD, virtualization, etc.)
• Citrix Cloud Connectors
• Citrix-hosted components
Monitor the
Resource Plane
Monitor the
Control Plane
Agent/Agentless
Monitoring
Agentless
monitoring

Synthetic and
1
Infrastructure
Every Tier
2
End-to-End
Performance Correlation
Pinpoint Root Cause
of Problems
3

Synthetic and
1
Infrastructure
Every Tier
2
End-to-End
Performance Correlation
Pinpoint Root Cause
of Problems
3
Reports, Analytics,
Machine Learning
Right-size & Optimize for
Maximum Performance
4

Customized Reporting for Citrix Environments

Does Citrix Cloud Make Performance
Monitoring Easier?

Try the new eG Express Cloud: 100% SaaS-based Citrix Monitoring
Get started in minutes
Auto-discover your Citrix infrastructure, enable
monitoring and get insights into all aspects of user
experience
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 Deep domain expertise
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www.eginnovations.com/free-trial-cloud

Thank You!
www.eginnovations.com
info@eginnovations.com
+1 (866) 526 6700

Citrix Cloud Services - Are they right for you ?

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