1. R H I M A E F E C L E M E N T
No.6 Awonaike Crescent, Surulere, Lagos
Tel: 08055267996; 08136203666
Email: eferhima@gmail.com
CLIENT RELATIONS / MARKETING PROFESSIONAL
A highly efficient, innovative and methodical dedicated and technically skilled individual who is renowned for her
high standards of service, focus and commitment to customer service and business development with a versatile
administrative support skill set developed through experience as a Customer Service/Business Development
executive. Possesses superb communication skills and can build up rapport easily, open up clients, find out
exactly what they need, and then present them with a wide range of services and solutions. A motivated team
player who consistently aims to push revenue expectations and exceed goals being pragmatic and results
orientated, with a focus on bottom line results with a track record of achieving and exceeding the standards of
performance set out for any sales projects. Excel in resolving employer challenges with innovative solutions,
systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office Suite and other applications/systems.
Key Skills
 Data management
 Developing ideas
 Forward planning
 Driving performance
 Implementing plans
 Market intelligence
 Customer Focus
 People Management
 Relationship building
 Complaint Procedures
 Market Development
 Market Research
 Product Development
 Strategic Marketing Planning
 Budget Development
 Business Acumen
 Customer Needs Assessment
 Business Plans
 Process Development
 Promotions and Campaigns
 Customer Satisfaction
Experience
DIAMOND BANK PLC Dec. 2010 to Present
Business Development / MSME Banker (Team Lead) Dec. 2013 to Date
Duties:
• Maintain quality customer relation
• Provide efficient and excellent service to existing clients and new prospects
• Supervise team members effectively to bring about growth in the unit’s portfolio
• Manage and resolve issues relating to team members and their clients
• Identify new markets / clusters and break-in
• Monitor and grow the Msme (Medium, Small and Micro Enterprises) asset and liability portfolio
• Regular business survey and market analysis of the product/portfolio to that of competitors
• Provide and implement strategies to grow portfolio
• Develop product papers for Value chain business
• Provide financial advice and technical support for growing business
• Promote Msme seminars for client’s business development and networking to increase value chain
• Implement “added value” concept – offering special deals to revenue generating customers.
• Package quality credits and risk asset for customers
• Drive foreign trade transactions
• Ensure personal targets are met
• Relationship calls and visits to customer
Business Development / Retail Banking (Team lead) Sept. 2011 to Dec 2013
Duties:
• Relationship calls and visits to customer
• Manage Business relationship of HNI (high net worth Individuals)
• Maintain quality customer relation
• Supervise team members effectively to bring about growth in the unit’s portfolio

2. • Manage and resolve issues relating to team members and their clients
• Provide efficient and excellent service to existing clients and new prospects
• Implement “added value” concept – offering special deals to revenue generating customers.
• Package quality credits and risk asset for customers
• Drive sales of the retails of the banks retail products for the branch
• Ensure personal targets are met
• Deal directly with customers on a one-to-one basis to identify and rectify problems
Customer service representative (CSU) / Personnel banking officer Dec. 2010 – Sep. 2011
Duties:
• Cross sell the bank products to new and existing customers
• Maintaining a well-developed working knowledge of the complete line of products and services
• Keeping up to date with the banks products by training development and reading product journals.
• Being professional at all times by delivering excellent and quality customer relation
• Addressing enquiries and problem resolution in accordance with the banks policies within the shortest periods.
• Responsible for account opening, reactivation and closure
• Maintaining mandate signature and photo, general maintenances, virtual products such as mobile and online banking request and
stop cheque instructions.
• Issuing of ATM cards, cheque books and statement print out.
• Resolve issues relating to customer dissatisfaction.
OCEANIC BANK PLC Nov. 2007 to Dec. 2010
Retail Banking Group / Marketing officer
Duties:
• Market various bank products to prospective clients
• Maintain quality customer relation
• Provide efficient and excellent service to existing clients
• Implement “added value” concept – offering special deals to revenue generating customers.
• Package quality credits and risk asset for customers
• Ensure personal targets are met
• Deal directly with customers on a one-to-one basis to identify and rectify problems
• Analyze the market structure and explore the best possible solutions to break in
• Conduct mass market storms for retail products/account openings
Results:
 Breaking new markets.
 Grew the banks risk asset and liability
 Converted third party cheque holders and blue chip companies
 Received recommendation letters for excellent performance in sales.
PAT-ELO TRAVELS LTD Oct. 2006 to Aug. 2007
Systems Support/sales Officer
Duties:
• Provided remote and on-site support for domestic and international customers
• Made online travels and hotel reservations for customers
• Created Access database program for company to manage clients contacts and transactions
• Networking of all the systems in the office
• Software/Hardware upgrade, installation & configuration

3. • Repair & maintenance of computers and printers
Education
UNIVERSITY OF BENIN 2006
BSc. Computer Science
DATABASE ADMINISTRATOR 2007
• Oracle 10g, Linux
• Standard Query Language
TRAININGS ATTENDED
• Business planning and development
• Trade Finance
• Time management, relationship management, performance reviews, Health and Safety
• Interpersonal relations and skill
• PMP – project management professional
Of Note
AREAS OF EXPERTISE
MANAGERIAL
• Able to work independently in a fast paced and rapidly changing environment
• Build business in new markets and areas
• Can identify threats as well as opportunities
• Developing and motivating teams to do better
• IT literate and proficient in MS Word, Excel, PowerPoint and Outlook
• Comfortable in dealing with Senior Managers or Executives
• Developing business relationships through networking
• Can communicate complex technical data and statistics clearly
• Ability to win and retain long-term high quality clients as well as recurring business
PERSONAL
• Able to cope with pressure and work in a fast paced environment
• Willing and capable of learning and adapting quickly
• Understanding a client’s needs and issues from a business point of view
• Ability to communicate in a clear and effective manner
• Having the patience to deal with multi decision maker sales processes
• High level of personal organization and time management skills
• Ability to always maintain self-motivation and be consistently pro-active
PERSONAL DETAILS

4. Sex: Male
Date of Birth: 4th November, 1981
Marital Status: Single
Hobbies / Interests: Meeting people, travelling, watching movies, listening to inspirational and jazz music.
Reference: Available on Request