"What's trending in the Chat Bot market so far?" presentation by Gytenis Galkis, CEO at Blue Lime Labs for the "Barcamp: The Bots Are Coming!"event. More info about the event: https://www.eventbrite.com/e/barcamp-the-bots-are-coming-tickets-26824432600#

1. www.bluelimelabs.com
What's trending in the Chat Bot market so far?
Gytenis Galkis
CEO at Blue Lime Labs

2. www.bluelimelabs.com

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Machine LearningData Prediction

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1990 20102000
Grade High
School
Essays
Sorting
mail
Assessing
Credit risk
Diagnose
eye

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The Artificial Intelligence (AI) behind Chat bots
Text & / or
Speech
Engine
Machine and
Deep
Learning (ML)
Natural
Language
Processing
(NLP)

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1950 1965 1972 1990 20131995
Alan Turing
proposes the
Turing Test to
determine the
intelligence of
computer
programs
Development
of ELIZA, one
of the first chat
bots
PARRY was launched.
It was a chat bot that
simulated a patient
with paranoid
schizophrenia.
The Loebner Prize, a
competition that
judges chat bots based
on their human
likeness, is launched
Chat bots are not new
Mitsuku wins the Loebner
Prize. It is one of the most
human-like chat bots
publicly available
Alice was
launched. It
was one of the
most successful
chatterbots at
that time

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Machines can
excel at
frequent high
volume tasks

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Machines can
excel at
frequent high
volume tasks
Humans can
tackle novel
situations

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What's trending in the Chat Bot
market so far?

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WOW

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Chat bot ecosystem
Deployment channels
Third-party chat bots Enabling technology
Native:
Source: BI
Intelligence,
2016

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So what problem do chat bots solve?
$83B
Lost annually due to poor
customer experience
76%
Young generation
embrace text messaging

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A.I. Chat Bots for Business
Scheduling
Assistant
HR
Assistant
Market
Intelligence
Agent
Workflow
Assistant
Social
Media
Channel
Assistant
Financial
Analyst
Assistant
Brand
Ambassador

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A.I. Chat Bots for Customers
Shopping
Ordering
Services
Booking
travel,
hotels, etc.
Scheduling
meetings And many
more…
Chat bots are for providing a single best response

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>5 million
8 times
30%
$1 million
Increase in revenue
Savings per year on
customer service
Return on
Investment
Answers questions
per year
Ask Julie
Virtual
Assistant
1
2
Simplify online
booking
Customer
support cost
reduction

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>27’000
3’000 products and 400 applications
98%
$32 million
Adoption rate
Savings per year on
billable time waste
Knowledge of
Answers questions
per day
Wall Street
based
financial
service firm
1
Associates had
trouble finding
the right form
and app to
execute tasks.

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>16 million
10.4 minutes
Mobile app
55 recruiters by delivering more qualified leads
Includes
Has replaced
Average user
interaction time
Answers questions
since launch
U.S. Army
1
2
Engage tech
savvy youth
Save costs on
recruiting
processes

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China

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SummaryNew way of
interaction
Eliminates
frequent
tasks
Saves time &
frustration Look at
China

20. 20
„We create awesome companies from scratch “
Let’s talk: +370 612 73 269 gytenis@bluelimelabs.com
Thank you for listening