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CILIP online communities: HQ management story for Online Information 2007

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Ed Mitchell
Ed Mitchell

Presentation I gave with Lyndsay Rees-Jones of CILIP about the management structures explored to facilitate the online membership communities

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Membership and real engagement Lyndsay Rees-Jones: Membership Services Unit, CILIP Ed Mitchell: community and engagement consultant The three phases of building a practical, responsive, meaningful and engaging membership community (on and offline) in HQ; practice and theory.
Hello: We are Lyndsay and Ed representing: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Quick agenda ,[object Object],[object Object],[object Object],[object Object]
Brief history: CILIP online communities: phase 1 HQ central Group leader Member Website pages Email lists Forums Blogs Membership boundary Knowledge flows from Peer to peer Knowledge flows peer to hub CoP
Brief history: CILIP online communities: phase 2 RSS HQ central Group leader Member Website as Hub pages Email lists Etc. Membership Boundary : porous Reporting Social networks Interesteds with blogs
A story about the CILIP membership elections 2007, the online communities and a homepage banner
The website’s annual election page
The website’s election manifesto page
The Council elections being discussed in communities First post: 12/11/07 Replies to date (23/11/07): 109
The website homepage gets a banner
On how that was possible
1. The beleagured web team ,[object Object],Website E-newsletters Magazines Dept 2 Dept 2 Dept 3 Web team Processes Web Manager Web Editor Supporter Trainer Dept: Knowledge
2. Community awareness appears Website Membership database Dept 2 Dept 2 Dept 3 Online communities team Member Web team Communities lead Facilitator Online community Other networks HQ
3. Integration incoming Website Dept 2 Dept 2 Dept 3 Online communities team Member Web team Communities lead Facilitator Rep from each dept Online community Other networks Departmentally relevant engagement Knowledge Feedback from OC Network advocates Knowledge Responses Issues Advocacy HQ
4. An alternative Online community HQ Facilitator Other networks
Focus and objectives going forward ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thanks: CILIP department of Knowledge and Information

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CILIP online communities: HQ management story for Online Information 2007

  • 1. Membership and real engagement Lyndsay Rees-Jones: Membership Services Unit, CILIP Ed Mitchell: community and engagement consultant The three phases of building a practical, responsive, meaningful and engaging membership community (on and offline) in HQ; practice and theory.
  • 2.
  • 3.
  • 4. Brief history: CILIP online communities: phase 1 HQ central Group leader Member Website pages Email lists Forums Blogs Membership boundary Knowledge flows from Peer to peer Knowledge flows peer to hub CoP
  • 5. Brief history: CILIP online communities: phase 2 RSS HQ central Group leader Member Website as Hub pages Email lists Etc. Membership Boundary : porous Reporting Social networks Interesteds with blogs
  • 6. A story about the CILIP membership elections 2007, the online communities and a homepage banner
  • 7. The website’s annual election page
  • 8. The website’s election manifesto page
  • 9. The Council elections being discussed in communities First post: 12/11/07 Replies to date (23/11/07): 109
  • 10. The website homepage gets a banner
  • 11. On how that was possible
  • 12.
  • 13. 2. Community awareness appears Website Membership database Dept 2 Dept 2 Dept 3 Online communities team Member Web team Communities lead Facilitator Online community Other networks HQ
  • 14. 3. Integration incoming Website Dept 2 Dept 2 Dept 3 Online communities team Member Web team Communities lead Facilitator Rep from each dept Online community Other networks Departmentally relevant engagement Knowledge Feedback from OC Network advocates Knowledge Responses Issues Advocacy HQ
  • 15. 4. An alternative Online community HQ Facilitator Other networks
  • 16.
  • 17. Thanks: CILIP department of Knowledge and Information

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