Материал выступления компании Arvato Россия на бизнес-завтраке "Оплата заказов: инструменты повышения конверсии и сокращения издержек". Мероприятие проводилось совместными усилиями компаний E-commerce Solutions и EWDN Тема презентации: Роль финансовых и платежных сервисов в развитии и устойчивом развитии онлайн-ритейлеров: - выставление счетов и обработка платежей - работа с задолженностью

1. arvato Russia | Financial Services| 11.03.2015
arvato Russia is a market-leading solution provider for consumer-oriented industries.
arvato
One-Stop Everything

2. arvato Russia | Financial Services| 11.03.2015
SOLUTIONS
 100 million risk checks per year for secure payments
 Trust‘n Pay: secure payment solution for purchase on account
(rate of conversion can be increased by over 80 % if e-
commerce dealers offer purchase on account)
 German insurance industry’s whistleblowing system (HIS)
serves to uncover and prevent insurance fraud
arvato is a market-leading solution provider for consumer-oriented industries.
SUPPLY CHAIN
MANAGEMENT
CUSTOMER
RELATIONSHIP
MANAGEMENT
IT DIGITAL
MARKETING
PRINT REPLICATIONFINANCE

3. arvato Russia | Financial Services| 11.03.2015
FIGURESFACTS
MARKETPOSITIONVALUES
FOUNDED IN
1997
LOCATION
MOSCOW
YAROSLAVL
EMPLOYEES
1 500
BERTELSMANN STAKE: 100%
# 1
FSP for mail
order and
ecommerce
TOP
Replication
provider
18 years
in Russia
STRONG
IT and
compliance
standards
LEADING
offset printer
FACILITIES
70 000 SQ M
CAPACITIES
12 MIL. PARCELS P. A.
12 MIL. HARDCOVER P. A.
10 MIL. DVD’S, CD’S P.A.
INTERNATIONAL COMPANIES REPRESENTED IN YAROSLAVL REGION: KOMATSU, ALTADIS,
DUPONT, EASTMAN KODAK, SNECMA, NEXANS, TYCO ELECTRONICS, METRO GROUP, LINDAB
BUILDINGS, VELUX, ECE, TAKEDA, TEVA
PARTNERSHIP ENTREPRENEURSHIP
CREATIVITYCITIZENSHIP
arvato in Russia

4. arvato Russia | Financial Services| 11.03.2015
Fast and secure handling of
payments
 New payment methods
 Choice of payment methods
 Active monitoring of
payment methods
 Payment processing
 Local payment heroes
Increase and optimization
of payment methods
Comprehensive fraud
control
Overview Financial Services (Consumer Products)
Accounting and dunning
 Full-service Accounts
Receivable Management
 Billing
 Account processing
 Dunning procedures
 Monitoring receipt of
payments and booking
payments
Payment, Payment
Service Provider & Acquiring
Intelligent fraud
prevention
 Automated Profile Tracking
 Manual fraud checks
 Fraud analysis
 To file charges
Implementation of a full-
service Accounts
Receivable Management
Control risks
 Integrated Address
Management
 Credit Checks
 Profile Tracking
 Risk and Value Scoring
 B2C Factoring
Optimization of processes
(e.g. check out process)
Consistent Accounts
Receivable Management
 Pre litigation and litigation
dunning procedures
 Post litigation dunning
procedures
Individual reports and
monitoring
Risk
Management
Accounts
Receivable
CollectionsFraud
Management
Services follow customer.

5. arvato Russia | Financial Services| 11.03.2015
Complete Suite of eCommerce Solutions for Russia
End-to-End solution with modular choice
CUSTOMER SERVICE
(Real-time)
Translations of
existing shop or
design and
implementation
of Russian web
shop
SHOP DEVELOPMENT
DATA INTEGRATION
Depending on
fulfillment
setup: Either
utilization of
existing IT
setup or
connection to
Yaroslavl
DIGITAL IMAGING
If localization
desired: Local
Russian
solutions
ready and in
place
ONLINE MARKETING
Local team
resources
available for
all online
marketing
related
activities
(SEO/SEA,
Affiliate,
Display etc.)
ECOMMERCE
OPERATIONS
Depending on
shop setup
FULFILLMENT
arvato enables
both, cross-
border and
local solutions
Local call
center
resources
available and
also native
speakers in
Hanover,
German
FINANCIAL SERVICES
Depending on
offered
payment
methods:
From
processing of
COD to
enabling local
payment
providers

6. arvato Russia | Financial Services| 11.03.2015
arvato is a market-leading solution provider for consumer-oriented industries.
arvato Russia is your best business partner: innovative – flexible – international.
GROWING FROM INNOVATION BUILDING ON DECADES OF EXPERIENCE
> 1.2
billion Euro in
receivables
processed
> 10
million parcels
shipped within
Russia per year
>10
million
interactions with
consumers per
year
0.5
billion
brochures
printed
per year
>7
pieces of goods
pick & pack per
second
• Reliability
• High quality of services
• Flexibility
• Customized approach
• New technologies
• A possibility to apply worldwide experience on Russian ground
• Full supply chain coverage

7. arvato Russia | Financial Services| 11.03.2015
arvato footprint in Russia
 The main locations of arvato Russia are in the city of Yaroslavl, which is 250km NE of
Moscow
 Population 650.000
 Major industrial city: machine building, tire, chemical industries, oil & gas
 Cultural and educational center: number of universities, strong engineering education,
skilled personnel available, incl. multilingual
 Major transport hub: starting point of Transsiberian railroad (the logistics backbone of
Russia), M8 highway Moscow-Arkhangelsk, waterways (Volga river), cargo airport, oil and
gas pipelines
 For our After Sales business we use a co-shared warehouse in Moscow,
as well as a network of 107 field stocking locations (FSLs) all over Russia
250 km

8. arvato Russia | Financial Services| 11.03.2015
Thank you for your attention!
Спасибо за внимание!