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The Survivals of eCommerce Systems After the WTC Attacks John R. Harrald, Ph.D. Youn Hee Kim, M.S. Institute for Crisis, Disaster, and Risk Management The George Washington University Supported by NSF Grant CMS 0219953
Contents ,[object Object],[object Object],[object Object],[object Object],[object Object]
September 11, 2001
September 11, 2001 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Terrorist Groups are Targeting  U.S. and World Economy “ The settlement of this overburdened account will indeed be heavy.  We will also aim to continue, by permission of Allah,  the destruction of the American economy.” Ayman Al-Zawahiri, head of Al-Qaeda operational planning (6 October, 2002)
Project overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Research method ,[object Object],[object Object],[object Object],[object Object]
Selection of Companies www.tenantwise.com GOAL: To sort through the thousands of companies that had been directly affected by the attacks in order to formulate a list of 20 and 25 companies to be studied
Results  ,[object Object]
Results   ,[object Object]
Results Ranked Average change in Stock price between 9/11/2001 & 3/11/2003
Research method for the section 2: system recovery from extreme events
eCommerce system recovery overview at WTC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
eCommerce system recovery overview at WTC ,[object Object],[object Object],[object Object],[object Object]
Merrill Lynch stock performance
eCommerce system recovery overview at WTC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
eCommerce system recovery overview at WTC ,[object Object],[object Object],[object Object],[object Object]
eCommerce system recovery overview at WTC ,[object Object],[object Object],[object Object],[object Object],[object Object]
eCommerce system recovery overview at WTC ,[object Object],[object Object],[object Object],[object Object]
Marsh & McLennan stock performance
eCommerce system recovery overview at WTC ,[object Object],[object Object],[object Object],[object Object]
eCommerce system recovery overview at WTC ,[object Object],[object Object],[object Object],[object Object]
Critical Success Factors ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Critical Success Factors ,[object Object],[object Object],[object Object],[object Object],[object Object]
Technology for surviving ,[object Object],[object Object],[object Object],[object Object]
Technology for surviving ,[object Object],[object Object],[object Object],[object Object],[object Object]
Technology for surviving ,[object Object],[object Object],[object Object],[object Object]
Next Tasks Determine what caused discrepancies between the outliers, and confirm our findings regarding market absorption of financial loss,  Investigate strategic impact on corporations  no t directly impacted by WTC attack and compare with sample companies. Interviews, surveys will investigate specific eCommerce issues
What was in place? What was improvised? How was it used? How did  it work? What was learned? What was  modified or changed? Framework for Analysis of Strategic Impacts Revised Corporate Strategy Investments in preparedness
Expected Results Unique evaluation of financial impacts of  WTC attacks on large corporations. Evaluation of corporate preparedness, disaster  recovery and business continuity strategies  procedures, and technology. Evaluation of survival techniques and Technologies for eCommerce Better understanding of impact of extreme events events on corporate strategy, plans, & investment
Questions? ,[object Object],[object Object],[object Object],[object Object]

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E Commerce052503

  • 1. The Survivals of eCommerce Systems After the WTC Attacks John R. Harrald, Ph.D. Youn Hee Kim, M.S. Institute for Crisis, Disaster, and Risk Management The George Washington University Supported by NSF Grant CMS 0219953
  • 2.
  • 4.
  • 5. Terrorist Groups are Targeting U.S. and World Economy “ The settlement of this overburdened account will indeed be heavy. We will also aim to continue, by permission of Allah, the destruction of the American economy.” Ayman Al-Zawahiri, head of Al-Qaeda operational planning (6 October, 2002)
  • 6.
  • 7.
  • 8. Selection of Companies www.tenantwise.com GOAL: To sort through the thousands of companies that had been directly affected by the attacks in order to formulate a list of 20 and 25 companies to be studied
  • 9.
  • 10.
  • 11. Results Ranked Average change in Stock price between 9/11/2001 & 3/11/2003
  • 12. Research method for the section 2: system recovery from extreme events
  • 13.
  • 14.
  • 15. Merrill Lynch stock performance
  • 16.
  • 17.
  • 18.
  • 19.
  • 20. Marsh & McLennan stock performance
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28. Next Tasks Determine what caused discrepancies between the outliers, and confirm our findings regarding market absorption of financial loss, Investigate strategic impact on corporations no t directly impacted by WTC attack and compare with sample companies. Interviews, surveys will investigate specific eCommerce issues
  • 29. What was in place? What was improvised? How was it used? How did it work? What was learned? What was modified or changed? Framework for Analysis of Strategic Impacts Revised Corporate Strategy Investments in preparedness
  • 30. Expected Results Unique evaluation of financial impacts of WTC attacks on large corporations. Evaluation of corporate preparedness, disaster recovery and business continuity strategies procedures, and technology. Evaluation of survival techniques and Technologies for eCommerce Better understanding of impact of extreme events events on corporate strategy, plans, & investment
  • 31.